BMC Helix Digital Workplace vs. BMC Helix ITSM (Remedy)
BMC Helix Digital Workplace vs. BMC Helix ITSM (Remedy)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Digital Workplace | N/A | BMC Helix Digital Workplace featuring the Helix Chatbot allows administrators to deploy intelligent learning and conversant AI and allow employee access to apps and resources (e.g. knowledgebase) on-demand through a configurable self-service portal. | N/A | |
BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Digital Workplace | BMC Helix ITSM (Remedy) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Digital Workplace | BMC Helix ITSM (Remedy) | |
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Small Businesses | No answers on this topic | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jahia Digital Experience Platform Score 8.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Jahia Digital Experience Platform Score 8.4 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Digital Workplace | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (51 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | - (0 ratings) | 6.5 (3 ratings) |
Support Rating | - (0 ratings) | 8.1 (9 ratings) |
Implementation Rating | - (0 ratings) | 6.6 (2 ratings) |
Configurability | - (0 ratings) | 5.0 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 7.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
BMC Helix Digital Workplace | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Pros | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Cons | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Likelihood to Renew | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Usability | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Support Rating | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Implementation Rating | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Alternatives Considered | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Scalability | BMC Software Inc. No answers on this topic | BMC Software Inc. |
Return on Investment | BMC Software Inc. No answers on this topic | BMC Software Inc. |
ScreenShots |