Brand Embassy (discontinued) vs. eDesk
Brand Embassy (discontinued) vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
Brand Embassy (discontinued) | eDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | eDesk | |
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Top Cons |
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Brand Embassy (discontinued) | eDesk | ||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | eDesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | eDesk | |
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Likelihood to Recommend | 2.0 (12 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | eDesk | |
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Likelihood to Recommend | Discontinued Products | eDesk |
Pros | Discontinued Products | eDesk |
Cons | Discontinued Products | eDesk |
Likelihood to Renew | Discontinued Products | eDesk No answers on this topic |
Usability | Discontinued Products | eDesk No answers on this topic |
Support Rating | Discontinued Products | eDesk No answers on this topic |
Alternatives Considered | Discontinued Products | eDesk |
Return on Investment | Discontinued Products | eDesk |
ScreenShots | Brand Embassy (discontinued) Screenshots | eDesk Screenshots |