What users are saying about
288 Ratings
3 Ratings
288 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Cetec ERP

For our business, Cetec ERP works very well because of all the capabilities it has with traceability, restrictions, and access, and having the data live for any user to see at the same time. The way the system is set up for order processing is more strict which is better for us since it helps with accuracy and traceability. For the production side, since our company is not a manufacturing site, it can be a little overwhelming since there are a lot of fields/data that we do not use, simply because it does not apply to us. Other than that module being a little too advanced for our company, all of the features included "out of the box" are well worth the affordable price that they have for this ERP system.
Alan Galvan | TrustRadius Reviewer

Feature Rating Comparison

Security

Brightpearl
Cetec ERP
9.1
Single sign-on capability
Brightpearl
Cetec ERP
9.1
Role-based user permissions
Brightpearl
Cetec ERP
9.1

Reporting & Analytics

Brightpearl
Cetec ERP
8.6
Dashboards
Brightpearl
Cetec ERP
8.6
Standard reports
Brightpearl
Cetec ERP
8.6

General Ledger and Configurable Accounting

Brightpearl
Cetec ERP
8.8
Accounts payable
Brightpearl
Cetec ERP
8.7
Accounts receivable
Brightpearl
Cetec ERP
8.7
Journals and Reconciliations
Brightpearl
Cetec ERP
8.7
Standardized Processes
Brightpearl
Cetec ERP
9.1

Inventory Management

Brightpearl
Cetec ERP
9.1
Inventory tracking
Brightpearl
Cetec ERP
9.1
Location management
Brightpearl
Cetec ERP
9.1
Manufacturing module
Brightpearl
Cetec ERP
9.1

Order Management

Brightpearl
Cetec ERP
8.9
Pricing
Brightpearl
Cetec ERP
9.1
Order entry
Brightpearl
Cetec ERP
9.1
Credit card processing
Brightpearl
Cetec ERP
9.1
Cost of goods sold
Brightpearl
Cetec ERP
7.8
Order Orchestration
Brightpearl
Cetec ERP
9.1
End-to-end order visibility
Brightpearl
Cetec ERP
9.1

Subledger and Financial Process

Brightpearl
Cetec ERP
9.1
Shared Services Payments
Brightpearl
Cetec ERP
9.1
Billings Management
Brightpearl
Cetec ERP
9.1
Transactions Tax
Brightpearl
Cetec ERP
9.1

Project Financial Management

Brightpearl
Cetec ERP
8.6
Customer Invoicing
Brightpearl
Cetec ERP
8.2
Real-time Financial Reporting
Brightpearl
Cetec ERP
9.1

Manufacturing

Brightpearl
Cetec ERP
8.9
Supply Chain Business Flows
Brightpearl
Cetec ERP
9.1
Production Management
Brightpearl
Cetec ERP
9.1
Configuration Management
Brightpearl
Cetec ERP
9.1
Work Definition
Brightpearl
Cetec ERP
8.2
Work Execution
Brightpearl
Cetec ERP
9.1
Advanced Fulfillment
Brightpearl
Cetec ERP
9.1

Supply Chain

Brightpearl
Cetec ERP
8.9
Forecasting
Brightpearl
Cetec ERP
9.1
Inventory Planning
Brightpearl
Cetec ERP
8.2
Multi-tier Supply Chain Planning
Brightpearl
Cetec ERP
9.1
Performance Monitoring
Brightpearl
Cetec ERP
9.1

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

Cetec ERP

  • Training and Implementation.
  • Support is great.
Anonymous | TrustRadius Reviewer

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

Cetec ERP

  • Role Descriptions: There are default roles that Cetec ERP has already created for you. However, these roles are not detailed as to what access each role has and it makes it difficult to assign these default roles.
  • Reporting: While Cetec ERP's default reports are detailed, there is only minimal customization of reports allowed out of the box. They do have an add-on available for purchase where you can freely customize reports, but our company isn't at that point to purchase this add-on as we only need a small bit of customization beyond what comes out of the box.
Alan Galvan | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

Cetec ERP

We had been a customer of Cetec on their Legacy system for 20+ years and were always satisfied with their product and support.
Anonymous | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

Cetec ERP

No score
No answers yet
No answers on this topic

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

Cetec ERP

  • Accuracy: Now that we can restrict access to approved users, our accuracy of inventory has improved.
  • Financial Cleanup: Importing financials that were not yet balanced from previous system caused a ripple and we now have to clean up in this new system.
Alan Galvan | TrustRadius Reviewer

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cetec ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brightpearl
1.6
Cetec ERP
8.7

Likelihood to Renew

Brightpearl
8.2
Cetec ERP

Usability

Brightpearl
4.1
Cetec ERP

Reliability and Availability

Brightpearl
10.0
Cetec ERP

Performance

Brightpearl
9.0
Cetec ERP

Support Rating

Brightpearl
7.7
Cetec ERP

In-Person Training

Brightpearl
1.0
Cetec ERP

Online Training

Brightpearl
7.0
Cetec ERP

Implementation Rating

Brightpearl
6.5
Cetec ERP

Scalability

Brightpearl
6.9
Cetec ERP

Add comparison