What users are saying about
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Top Rated
327 Ratings
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Top Rated
644 Ratings

Buffer

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Top Rated
327 Ratings
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Score 8.1 out of 100

SharpSpring from Constant Contact

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Top Rated
644 Ratings
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Score 8 out of 100

Likelihood to Recommend

Buffer

It is a very interesting tool for entrepreneurs or CEOs of startups who do not have much time to manage social media communication and also have few resources at the beginning of their venture. It can also be convenient for small companies that do not have specific personnel with training in community management and require easy-to-use tools to carry out the basic actions of scheduled publication on social media.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring enabled us to have our client partnerships instead of letting HubSpot possess the partnership. This has permitted us a tremendous opportunity to scale our company since we can supply a variety of solutions AND the platform to the client when HubSpot doesn't enable that.
Aline Da Costa | TrustRadius Reviewer

Feature Rating Comparison

Publishing

Buffer
8.4
SharpSpring from Constant Contact
Content planning and scheduling
Buffer
9.0
SharpSpring from Constant Contact
Content optimization
Buffer
8.0
SharpSpring from Constant Contact
Workflow management
Buffer
8.3
SharpSpring from Constant Contact

Reporting/analytics

Buffer
8.2
SharpSpring from Constant Contact
Campaign success analytics
Buffer
8.2
SharpSpring from Constant Contact

Account management

Buffer
8.6
SharpSpring from Constant Contact
Role-based user permissions & privileges
Buffer
8.6
SharpSpring from Constant Contact
Mobile access
Buffer
8.7
SharpSpring from Constant Contact

Email & Online Marketing

Buffer
SharpSpring from Constant Contact
7.7
WYSIWYG email editor
Buffer
SharpSpring from Constant Contact
7.1
Dynamic content
Buffer
SharpSpring from Constant Contact
7.6
Ability to test dynamic content
Buffer
SharpSpring from Constant Contact
7.7
Landing pages
Buffer
SharpSpring from Constant Contact
6.8
A/B testing
Buffer
SharpSpring from Constant Contact
8.7
Mobile optimization
Buffer
SharpSpring from Constant Contact
5.8
Email deliverability reporting
Buffer
SharpSpring from Constant Contact
8.1
List management
Buffer
SharpSpring from Constant Contact
8.7
Triggered drip sequences
Buffer
SharpSpring from Constant Contact
8.8

Lead Management

Buffer
SharpSpring from Constant Contact
8.8
Lead nurturing
Buffer
SharpSpring from Constant Contact
8.9
Lead scoring and grading
Buffer
SharpSpring from Constant Contact
8.4
Data quality management
Buffer
SharpSpring from Constant Contact
8.9
Automated sales alerts and tasks
Buffer
SharpSpring from Constant Contact
8.9

Campaign Management

Buffer
SharpSpring from Constant Contact
8.6
Calendaring
Buffer
SharpSpring from Constant Contact
8.6
Event/webinar marketing
Buffer
SharpSpring from Constant Contact
8.5

Social Media Marketing

Buffer
SharpSpring from Constant Contact
6.5
Social sharing and campaigns
Buffer
SharpSpring from Constant Contact
6.3
Social profile integration
Buffer
SharpSpring from Constant Contact
6.8

Reporting & Analytics

Buffer
SharpSpring from Constant Contact
8.1
Dashboards
Buffer
SharpSpring from Constant Contact
7.8
Standard reports
Buffer
SharpSpring from Constant Contact
8.7
Custom reports
Buffer
SharpSpring from Constant Contact
7.8

Platform & Infrastructure

Buffer
SharpSpring from Constant Contact
8.2
API
Buffer
SharpSpring from Constant Contact
8.3
Role-based workflow & approvals
Buffer
SharpSpring from Constant Contact
8.8
Customizability
Buffer
SharpSpring from Constant Contact
7.8
Integration with Salesforce.com
Buffer
SharpSpring from Constant Contact
8.0
Integration with Microsoft Dynamics CRM
Buffer
SharpSpring from Constant Contact
8.3
Integration with SugarCRM
Buffer
SharpSpring from Constant Contact
8.1

Pros

Buffer

  • I can plan and publish content on social channels.
  • Buffer's interface is quite tidy and generates the necessary facilities to save us time in publishing consistent content.
  • It has a special price; it is pretty affordable.
  • It has the possibility of integrating with other tools to improve its functions.
Luz Ellis | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective
  • Sales Pipeline - very customizable for any industry
  • Customer Support - their team is very responsive and knowledgable
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities
  • Dynamic Form Creation - simple to use and very powerful
Tim Hemingway | TrustRadius Reviewer

Cons

Buffer

  • Expensive Analytics: The upgrade you need to access your analytics is quite expensive, and I have come across other tools that provide the same or even more for a lesser priced plan.
  • No Media Library: The one feature I have found on another social media planning tool that I wish Buffer had is a media library. This allows you to upload photos you aren't using right away to have them readily available when you do decide to use them. This is not a feature in Buffer.
Whitney Knight | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Likelihood to Renew

Buffer

Buffer 7.5
Based on 14 answers
I am giving buffer this rating because of a couple issues that it has compared to other platforms. It does not always post to instagram and you will need to go in an manually post. Also, one of the biggest qualms that we have with buffer is the price it costs to have robust analytics
Frankie Heath | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Buffer

Buffer 8.8
Based on 20 answers
Easy enough to use even my boss got it right away. It helps to off-set the workload to less active times, and we can preschedule way in advance, which also helps to keep the team on track as we know what we have planned and want to reach our milestones before posts go online.
Ann Korb | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.2
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Buffer

Buffer 8.5
Based on 3 answers
Buffer is always on hand and very reliable, their software suite rarely has outages
Len Gordon | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 6.2
Based on 3 answers
No answer on this topic is available.

Performance

Buffer

Buffer 8.0
Based on 3 answers
Buffer performs well on both desktop and mobile platforms. The one area as I have stated before is that it does not always want to automatically push to Instagram and the user will have to go do it manually. Buffer works very well pushing to other platforms. The instagram issue is the only reason buffer does not get a 10 on this section
Frankie Heath | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 5.2
Based on 3 answers
No answer on this topic is available.

Support Rating

Buffer

Buffer 9.4
Based on 21 answers
  1. It really helped to my business to grow online.
  2. I was able to take actions mindfully as the analytics are damn good.
  3. Also used for managing clients social media accounts and it proved to be a best resource.
  4. Clients were really happy as they got high demand and growth on internet and the secret is Buffer.
  5. The user interface is really easy to understand and manage. Support is 24/7 available to help.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Buffer

Buffer 8.3
Based on 2 answers
We were very satisfied with the implementation of Buffer. We had no issues switching from the platform that we were using over to buffer. Our staff did not even miss a beat when it came to posting content. It was an easy transition and I feel that is something that buffer has really done well. They have an "out of the box" usability platform
Frankie Heath | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Buffer

The reason for selecting Buffer was mainly due to good UI and easy to use functionality. Hootsuite was not that user friendly and a bit complicated. Buffer is more straight forward and easy to use when you compare it with Hootsuite. Also, I like Buffer's mobile friendliness more than Hootsuite.
Harsh Hingorani ⚡️ | TrustRadius Reviewer

SharpSpring from Constant Contact

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Scalability

Buffer

Buffer 8.6
Based on 2 answers
Buffer does what it say on tin as they say! you can always count on Buffer. Buffer can be scale to 25 social account with 2,000 scheduled post which is enough for most agencies or businesses
Len Gordon | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 3.4
Based on 2 answers
No answer on this topic is available.

Return on Investment

Buffer

  • It has saved money by allowing us to automate our social using one person
  • It allows us to connect one channel at a time instead of wasting money on larger account management tools
  • We are making money, because it has already delivered several clients
Joseph Kahn | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Buffer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Buffer Editions & Modules

Edition
Publish Pro$151
Publish Premium$651
Publish Business$991
Analyze Pro$351
Analyze Premium$501
  1. per month
Additional Pricing Details
Here are the prices of our various plans: Pro: $15/month Small Business: $99/month Medium Business: $199/month Large Business: $399/month Enterprise: Feel free to get in touch with us at onboarding@buffer.com. All plans can be paid on either a monthly or yearly basis. If you choose to pay yearly, you would receive a 15% discount, which works out to be approximately two months free per year.

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Buffer
8.7
SharpSpring from Constant Contact
8.6

Likelihood to Renew

Buffer
7.5
SharpSpring from Constant Contact
7.7

Usability

Buffer
8.8
SharpSpring from Constant Contact
8.2

Reliability and Availability

Buffer
8.5
SharpSpring from Constant Contact
6.2

Performance

Buffer
8.0
SharpSpring from Constant Contact
5.2

Support Rating

Buffer
9.4
SharpSpring from Constant Contact
8.7

Online Training

Buffer
SharpSpring from Constant Contact
4.5

Implementation Rating

Buffer
8.3
SharpSpring from Constant Contact
8.0

Scalability

Buffer
8.6
SharpSpring from Constant Contact
3.4

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