Likelihood to Recommend At our college, the admissions team also uses Cadence. I think it's particularly useful for back-and-forth interactions in real time (or through an AI chatbot) My department focuses only on donors and alums. These communications are much less likely to be back-and-forth. They're more informational in nature which makes some of the features un-necessary. It's easy for a recipient to opt-out, but not easy to set up scenarios where they can opt out of specific types of texts - all-or-nothing is more likely and it's difficult for them to re-subscribe once they've opted out.
Read full review When I was at university, I used this product, which was quite new to me at the time. Since starting at my new institution, I've had the opportunity to learn more. It contains a lot of features and resources that facilitate integration with other systems and improve the efficiency of procedures. The software is not the simplest to use or comprehend. It has many features, making it challenging to learn everything. I had to enlist assistance.
Read full review Pros easy to set up segments in order to reach certain portions of the audience easy opt-out for recipients simple reporting after texts are sent Read full review The concur platform integrates all the necessary steps for reservation, expense reports, and reimbursement. It has customer supports that can easily be reached by emails. It emails the users for any important process steps. Read full review Cons There is built-in connection with Raiser's Edge NXT but the field mapping is overly complicated and setting it up requires action both on customer end and Cadence end Cannot update a bad email address without deleting the record and re-importing it Cannot simply add records - must be done through import from a spreadsheet assigning a record to a user can only be done during initial import Read full review Error Handling : Sometimes it created some issues where there was not enough explanation. But I think it is mostly related with the consulting company making poor development. In every period, when students tries to access to the system all together and sign up for the courses, it always crashed for minimum a week. I think it requires Load Balancing. The options we used were very limited there, I think there is more capabilities for collaboration is still needed. For example, exams, homeworks etc can be managed by itç Read full review Alternatives Considered We are currently evaluating
Mailchimp 's SMS option to see if the price for adding that feature is less than what we are paying for Cadence. Currently we are ONLY using
Mailchimp for email communications, but the interface is much more user friendly. We have not yet had a chance to demo the SMS feature to compare it to Cadence, but we plan to check it out.
Read full review With its many partnerships and connections with other software used in higher education and research, SAP may assist institutions in streamlining their operations and enhancing access functionality. I chose SAP because I am already familiar with the other SAP products. I couldn't think of any other tools which stacks up against SAP for Higher Education and Research
Read full review Return on Investment Too early (one year) to have hard ROI info, but we have had constituents who have indicated a preference for text as their primary means of interacting with our organization. Even with the integration with Raiser's Edge NXT it takes time to update the database with opt-outs. We have fewer constituents with mobile numbers than those with email addresses. We will have to appeal to our constituents to share mobile numbers with us Read full review There were a lot of other platforms also used along with SAP for Higher Education and Research, I believe reducing these needs would be very important overall. At the background, there are a lot of important functionalities reside like Accounting, HR etc. and this is where SAP for Higher Education and Research comes very powerful I believe Cloud version would be a lot useful especially considering that, user logins are always seasonal so extra help always needed to balance the loads in the network. Read full review ScreenShots