What users are saying about
26 Ratings
14 Ratings
26 Ratings
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Score 7.7 out of 100
14 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.1

    JustCall

    81%
    JustCall ranks higher in 3/3 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Call reports

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Call Management

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.3

    JustCall

    83%
    JustCall ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Call park

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Call screening

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    VoIP system collaboration

    Calabrio ONE

    Feature Set Not Supported
    N/A
    8.5

    JustCall

    85%
    JustCall ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Mobile apps

    Calabrio ONE

    Feature Set Not Supported
    N/A
    9.3

    JustCall

    93%
    JustCall ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Attribute Ratings

    • Calabrio ONE is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Calabrio ONE

    83%
    13 Ratings
    8.2

    JustCall

    82%
    7 Ratings

    Likelihood to Renew

    8.0

    Calabrio ONE

    80%
    1 Rating

    JustCall

    N/A
    0 Ratings

    Usability

    7.0

    Calabrio ONE

    70%
    1 Rating

    JustCall

    N/A
    0 Ratings

    Support Rating

    6.0

    Calabrio ONE

    60%
    1 Rating

    JustCall

    N/A
    0 Ratings

    Implementation Rating

    7.0

    Calabrio ONE

    70%
    1 Rating

    JustCall

    N/A
    0 Ratings

    Likelihood to Recommend

    Calabrio

    Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
    Read full review

    SaaS Labs

    JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
    Read full review

    Pros

    Calabrio

    • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
    • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
    • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
    Read full review

    SaaS Labs

    • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
    • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
    • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
    Read full review

    Cons

    Calabrio

    • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
    • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
    • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
    • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
    • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
    • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
    Read full review

    SaaS Labs

    • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
    • Pricing seems to have increased, which affected the benefit we originally found in the service
    • Increased functionality, such as bulk SMS Messaging and power-dialer
    Read full review

    Pricing Details

    Calabrio ONE

    Starting Price

    Editions & Modules

    Calabrio ONE editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      JustCall

      Starting Price

      $30 per month per user

      Editions & Modules

      JustCall editions and modules pricing
      EditionModules
      Basic$30.001
      CustomPricing available on request2
      Premium$60.003

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

      Likelihood to Renew

      Calabrio

      Because I think they're ready for a multi-skilled contact center support or OMNI
      Read full review

      SaaS Labs

      No answers on this topic

      Usability

      Calabrio

      It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues
      Read full review

      SaaS Labs

      No answers on this topic

      Support Rating

      Calabrio

      Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package
      Read full review

      SaaS Labs

      No answers on this topic

      Implementation Rating

      Calabrio

      No I don't have as I wasn't part of the implementation
      Read full review

      SaaS Labs

      No answers on this topic

      Alternatives Considered

      Calabrio

      It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
      Read full review

      SaaS Labs

      It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
      Read full review

      Return on Investment

      Calabrio

      • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
      • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
      • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
      Read full review

      SaaS Labs

      • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
      • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
      • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
      Read full review

      Screenshots

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