What users are saying about
22 Ratings
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Score 8.9 out of 100
56 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Calabrio Teleopti WFM and When I Work are tied in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.0

Calabrio Teleopti WFM

90%
10 Ratings
9.0

When I Work

90%
24 Ratings

Likelihood to Renew

Calabrio Teleopti WFM

N/A
0 Ratings
10.0

When I Work

100%
1 Rating

Usability

9.0

Calabrio Teleopti WFM

90%
1 Rating
9.0

When I Work

90%
1 Rating

Support Rating

Calabrio Teleopti WFM

N/A
0 Ratings
8.7

When I Work

87%
37 Ratings

Implementation Rating

Calabrio Teleopti WFM

N/A
0 Ratings
8.0

When I Work

80%
2 Ratings

Likelihood to Recommend

Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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When I Work

I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
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Pros

Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
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Cons

Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
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When I Work

  • You cannot view inactive employees on the app.
  • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
  • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
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Pricing Details

Calabrio Teleopti WFM

Starting Price

Editions & Modules

Calabrio Teleopti WFM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    When I Work

    Starting Price

    $4 per month per user

    Editions & Modules

    When I Work editions and modules pricing
    EditionModules
    Essentials$41
    Advanced$62
    Complete$83

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Calabrio

    No answers on this topic

    When I Work

    It's a powerful tool for employee management and intuitive to use.
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    Usability

    Calabrio

    It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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    When I Work

    While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
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    Support Rating

    Calabrio

    No answers on this topic

    When I Work

    Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
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    Implementation Rating

    Calabrio

    No answers on this topic

    When I Work

    Make certain your team knows how to turn off alerts and utilise the system.
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    Alternatives Considered

    Calabrio

    We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
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    When I Work

    When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
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    Return on Investment

    Calabrio

    • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
    • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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    When I Work

    • Has cut down on the time I spend scheduling.
    • Makes estimating payroll simple.
    • Is convenient for staff to use because they can utilize it on their own device.
    • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
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