Call Center Studio vs. TELUSCloud Contact Center

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.

A universal communication platform

Incentivized

• It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
• The function of recording calls is also very important to know my performance with the client and improve in the future.
• It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.

Incentivized

• Easy to [manage] users
• Easy to setup features
• Multiple device/apps to access the services

Incentivized

• Dashboards can not be pin to the screen.

• Hardware features
• Some set up are not flexible
• Cost

Incentivized

cloud based and more flexible.

Shaw Smart Voice

Incentivized

• A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.

Incentivized

• Save on cost when combining other services
• Easier to communicate with remote employees

Incentivized