TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    CrazyCall

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Pricing
    CallHubCrazyCall
    Editions & Modules
    No answers on this topic
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Offerings
    Pricing Offerings
    CallHubCrazyCall
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.Plans priced per user / month. Exclusive of connection costs. Competitive rates available.
    More Pricing Information
    Features
    CallHubCrazyCall
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and CrazyCall
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    CrazyCall
    8.6
    3 Ratings
    2% above category average
    Agent dashboard8.01 Ratings8.43 Ratings
    Validate callers8.01 Ratings8.43 Ratings
    Outbound response9.01 Ratings8.43 Ratings
    Call forwarding8.01 Ratings8.83 Ratings
    Click-to-call (CTC)8.01 Ratings8.83 Ratings
    Warm transfer8.01 Ratings8.43 Ratings
    Predictive dialing9.01 Ratings8.83 Ratings
    Interactive voice response9.01 Ratings8.43 Ratings
    REST APIs8.01 Ratings8.43 Ratings
    Call scripts9.01 Ratings8.83 Ratings
    Call tracking9.01 Ratings8.83 Ratings
    Multichannel integration8.01 Ratings8.43 Ratings
    CRM software integration8.01 Ratings8.83 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and CrazyCall
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    CrazyCall
    8.5
    3 Ratings
    2% above category average
    Inbound call routing9.01 Ratings8.43 Ratings
    Omnichannel inbound routing8.01 Ratings8.43 Ratings
    Recording8.01 Ratings8.43 Ratings
    Quality management8.01 Ratings8.83 Ratings
    Call analytics9.01 Ratings8.83 Ratings
    Historical reporting8.01 Ratings8.43 Ratings
    Live reporting8.01 Ratings8.43 Ratings
    Customer surveys9.01 Ratings8.43 Ratings
    Customer interaction analytics9.01 Ratings8.83 Ratings
    Best Alternatives
    CallHubCrazyCall
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubCrazyCall
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.8
    (3 ratings)
    User Testimonials
    CallHubCrazyCall
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    CrazyCall
    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    CrazyCall
    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    CrazyCall
    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    CrazyCall
    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    CrazyCall
    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer

    CrazyCall Screenshots

    Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.