CaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.
Spiff is supposed to be similar. i chose Captivate because of several reasons: 1-Pricing was much cheaper. 2-it looked a bit easier to implement back then to me
Salesforce was inaccurate, data was missing most of the time, it also only tracked what had been done so far. It did not track what my goal is nor did it tell me what my commissions would be. Having visibility to knowing where I am at and budgeting my pay is very helpful with …
My previous company did this on Google Sheets. It was always wrong, hard to read, and difficult to reach out to management if I thought something was incorrect. This is WAY more efficient and makes me feel like my company is prioritizing transparency and dedication to making …
Captivate offers much more than Salesforce does on a much lighter platform at a significantly lower cost. We also see a possibly higher level of customization and better customer service in our interactions with Captivate IQ compared to Sales Force's arm of staff. Both are …
Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and …
CIQ is better in every way than Excel! CIQ logic is very similar to formulas in Excel, so it's an easy transition to the tool. Once the logic is built, it is simply a click of a button to process the payouts, saving hours and hours of manual work.
We've completely phased out two of the comp plans from CaptivateIQ to Excel. Excel is a lot more flexible for any changes that occur throughout the year. The one downside is that it does not offer as much automation that CIQ does, since CIQ is synced to salesforce directly.
CaptivateIQ was much more easy to use by all parties involved including finance, accounting, sales, customer success and marketing. CaptivateIQ was also much less expensive in tracking commissions and other areas of our payouts when compared to Salesforce and other comparable …
In terms of setting up special incentive programs, it might be better to have those paid out directly. Sometimes the system needs to be manually updated if for say a special service is sold to a pre-existing company. On our end we have to create "new customers" to reflect these new structures of incentives. It still works on CIQ, but it would be helpful for something on the site to allow us to modify this directly.
Employee Self-Service: CapIQ include self-service portals for employees. This allows them to access their compensation details, track their performance, and understand how their pay is structured.
Error reduction - Manual calculation of incentives and bonuses is prone to errors, especially in organizations with complex compensation structures involving multiple variables, such as sales targets, performance metrics, and different payout rates. These errors can result in underpayments, overpayments, or discrepancies in compensation, which can lead to dissatisfaction among employees.
Real-Time Updates: In dynamic environments, compensation plans may change frequently due to shifts in business goals or market conditions. Compensation incentive software can quickly adapt to these changes, ensuring that compensation calculations remain accurate even as plans are updated. CapIQ allowed me to track my incentives live.
Reporting is challenging. Even exporting payouts requires selecting a date, so if I want a full year of payouts for the entire team, I have to run 12 reports and combine the data. They have a reporting function, but it also requires a significant setup, and I have yet to figure out how to combine data from all of our plans with different columns.
Tracking down changes from prior periods can be tricky. This usually happens due to user error (whoops - admin set up something not quite right), but it might be nice to easily see what changed or why there is an increase or decrease from a prior period impacting the current payout.
I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts
We used support during our initial setup regarding statment errors. They were quick and concise to respond and help us solve our issues regarding this. They also directed us to the office hours that enabled us to learn of new features and upcoming announcements.
Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and needed a more complex solution. Xactly just doesn't have a great user experience and level of customization needed for our plans. All of this to say, Captivate absolutely wins every time on value for cost and functionality compared to other solutions we have vetted.