CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).
N/A
Opayo by Elavon
Score 9.9 out of 10
N/A
Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.
CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.
This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.
CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.
We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.
By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
Eliminates clerical errors in recording paymens.
Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
Insures PCI compliance with scheduled monitoring. No need for a separate product.
