Likelihood to Recommend Castlight Health is best used when you have a wide organization (living all across the US) and you don't have the margin on your small/medium team to look into all the different offerings nationwide. We use them primarily to assist with employee health benefits across our whole organization and it has been a breeze
Read full review Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Read full review Pros Ease of use Customer Service (for questions and help) Professional and Effective Platform Read full review My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions. Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information. Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time. Read full review Cons Find ways to get our team more engaged in the system In person rep meetings Create an app Read full review SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END. Read full review Likelihood to Renew Easy to work with.
Read full review Usability Very user friendly and great interface.
Read full review Support Rating The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Read full review Implementation Rating Implementation took some time but was pretty much error free.
Read full review Alternatives Considered We have used Asure in the past (direct competition). We have found the friendliness of Castlight Health to be better and the use of the website and benefit options are all better at Castlight Health. I am always open to shop around to find the best option for our company and I feel like we have found that with Castlight Health.
Read full review I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
Read full review Return on Investment We have spent way less time on health benefits (less than 10 hours this year) Our team is able to reach out directly for assistance Employee retention with better benefits Read full review Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect. Read full review ScreenShots