Cention Contact Center vs. Cisco Unified Contact Center
Cention Contact Center vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
Cention Contact Center | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
Cention Contact Center | Cisco Unified Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cention Contact Center | Cisco Unified Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Cisco Unified Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.6 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | - (0 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
Cention Contact Center | Cisco Unified Contact Center | |
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Likelihood to Recommend | Cention No answers on this topic | Cisco |
Pros | Cention No answers on this topic | Cisco |
Cons | Cention No answers on this topic | Cisco |
Likelihood to Renew | Cention No answers on this topic | Cisco |
Usability | Cention No answers on this topic | Cisco |
Support Rating | Cention No answers on this topic | Cisco |
Alternatives Considered | Cention No answers on this topic | Cisco |
Contract Terms and Pricing Model | Cention No answers on this topic | Cisco |
Professional Services | Cention No answers on this topic | Cisco |
Return on Investment | Cention No answers on this topic | Cisco |
ScreenShots | Cention Contact Center Screenshots |