Cention Contact Center vs. OpenText AppEnhancer

Cention Contact Center

OpenText AppEnhancer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cention Contact Center	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration…	$39 per user
OpenText AppEnhancer	Score 7.6 out of 10	N/A	OpenText AppEnhancer (formerly ApplicationXtender from EMC, acquired by OpenText in 2017) is designed to allow users to transform paper and digital content into application-ready information. It scans, stores, retrieves and preserves information and makes itaccessible within Line-of-Business applications and processes. AppEnhancer helps organizations take control of paper and digital documents in both on and off-premises applications, while being enterprise-ready for broader implementations.	N/A

Pricing

Cention Contact Center

OpenText AppEnhancer

Editions & Modules

Foundation: $39.00
per user
Foundation: $39.00
per user
Professional: $68.00
per user
Professional: $68.00
per user
Enterprise: $88.00
per user
Enterprise: $88.00
per user

No answers on this topic

Offerings

Pricing Offerings
Cention Contact Center	OpenText AppEnhancer
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality.

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More Pricing Information

Community Pulse
	Cention Contact Center	OpenText AppEnhancer
Top Pros	No answers on this topic	Pro Friendly user Pro Different versions Pro User interface
Top Cons	No answers on this topic	Minus Use outlook Minus Integration with outlook Minus Quite difficult

Best Alternatives
	Cention Contact Center	OpenText AppEnhancer
Small Businesses	CloudTalk Score 9.5 out of 10	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	MSB Docs Score 9.6 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	M‑Files Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cention Contact Center	OpenText AppEnhancer
Likelihood to Recommend	- (0 ratings)	7.7 (3 ratings)

User Testimonials
	Cention Contact Center	OpenText AppEnhancer
Likelihood to Recommend	Cention No answers on this topic	OpenText I recommend it for any organization that needs to manage all content, either in Marketing, legal or any other place where you need to search, collect, classify and publish content and more efficiently. Imagine a situation where you have marketing, legal, HR and finance working on a project and they need to have access to each other's content, this is where OpenText Application Content Management was a real big win, each individual from a different department was able to find what they were looking for without bothering their colleagues every time. You don't want to go back to this kind of scenario. Incentivized Verified User Anonymous Read full review
Pros	Cention No answers on this topic	OpenText As I mentioned in the previous question, OpenText helps us in Invoice generation and invoice verification which makes our workflow very easy. OpenText provides customization options and different versions are available so it can be deployed to different departments of our company. Its very easy to use. Incentivized Verified User Anonymous Read full review
Cons	Cention No answers on this topic	OpenText I feel that the admin Interface needs some improvements . Deployment should be friendly Incentivized Verified User Anonymous Read full review
Alternatives Considered	Cention No answers on this topic	OpenText Easy to adopt by end users allow us to select it. Incentivized Verified User Anonymous Read full review
Return on Investment	Cention No answers on this topic	OpenText improve customer service improve marketing and legal efficiency Incentivized Verified User Anonymous Read full review
ScreenShots	Cention Contact Center Screenshots