What users are saying about
17 Ratings
35 Ratings
17 Ratings
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Score 8.5 out of 100
35 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Centricity EMR

This EMR system is well suited for hospitals and associated specialty practices where all medical information can be stored and updated in one place
No photo available

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
No photo available

Feature Rating Comparison

Billing and Claims Management

Centricity EMR
9.4
eClinicalWorks
7.5
Real-time eligibility verification
Centricity EMR
9.0
eClinicalWorks
6.5
Claims management
Centricity EMR
10.0
eClinicalWorks
7.1
Coding
Centricity EMR
8.0
eClinicalWorks
7.3
Patient billing
Centricity EMR
10.0
eClinicalWorks
8.0
Financial Reporting
Centricity EMR
10.0
eClinicalWorks
8.9

Patient Scheduling

Centricity EMR
9.8
eClinicalWorks
8.0
Rule-based scheduling
Centricity EMR
9.0
eClinicalWorks
7.5
Automated appointment reminders
Centricity EMR
9.9
eClinicalWorks
9.0
Automated patient check-in
Centricity EMR
9.9
eClinicalWorks
7.5
Multi-location support
Centricity EMR
10.0
eClinicalWorks
8.0
Calendar interface
Centricity EMR
9.9
eClinicalWorks
8.0

Electronic Medical Records

Centricity EMR
9.9
eClinicalWorks
8.7
Charting / document management
Centricity EMR
10.0
eClinicalWorks
5.7
Templates
Centricity EMR
10.0
eClinicalWorks
5.8
Patient portal
Centricity EMR
10.0
eClinicalWorks
9.5
Mobile/tablet support
Centricity EMR
9.0
eClinicalWorks
8.9
Fax integration
Centricity EMR
10.0
eClinicalWorks
9.9
Integration with other EMR and PM systems
Centricity EMR
9.9
eClinicalWorks
9.5
Workflow automation
Centricity EMR
9.9
eClinicalWorks
9.5
Speech recognition
Centricity EMR
10.0
eClinicalWorks
9.9
Customization
Centricity EMR
9.9
eClinicalWorks
9.8
E-prescribing
Centricity EMR
10.0
eClinicalWorks
8.4

Medical Security and Privacy

Centricity EMR
10.0
eClinicalWorks
8.4
HIPAA compliance
Centricity EMR
10.0
eClinicalWorks
7.9
Role-based permission levels
Centricity EMR
10.0
eClinicalWorks
7.5
Data backups and redundancy
Centricity EMR
9.9
eClinicalWorks
8.8
Local mode / networking failsafe
Centricity EMR
9.9
eClinicalWorks
9.5

Workflow and Scale

Centricity EMR
9.9
eClinicalWorks
9.4
Task tracking
Centricity EMR
9.9
eClinicalWorks
8.7
Specialty-specific workflows
Centricity EMR
9.9
eClinicalWorks
9.5
Multi-office / multi-physician capabilities
Centricity EMR
10.0
eClinicalWorks
9.9

Pros

Centricity EMR

  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
Debi Mitchell profile photo

eClinicalWorks

  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.
Mel Hugentobler,  MBA profile photo

Cons

Centricity EMR

  • The system often crashed while I was writing progress notes, then I would lose the file
  • Sometimes the system was slow/sluggish and had to be restarted
  • Lab results are sometimes found in unexpected folders within the program
No photo available

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
No photo available

Usability

Centricity EMR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Performance

Centricity EMR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons profile photo

Support

Centricity EMR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

Centricity EMR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

Centricity EMR

It stacks up and can surpass most of the systems out there.GE has been a leader in their industry in healthcare since I started.
No photo available

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
No photo available

Return on Investment

Centricity EMR

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

Centricity EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Centricity EMR
9.0
eClinicalWorks
5.4

Usability

Centricity EMR
eClinicalWorks
7.0

Performance

Centricity EMR
eClinicalWorks
4.0

Support

Centricity EMR
eClinicalWorks
9.0

Implementation

Centricity EMR
eClinicalWorks
4.0

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