What users are saying about
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Top Rated
950 Ratings

Ceridian Dayforce HCM

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Top Rated
950 Ratings
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Score 8 out of 100
205 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Ceridian Dayforce HCM

Lately we just haven't been that confident with the software and service. There have been a lot of miscommunications, more price increases and less solutions. A lot of the software support people aren't 100% knowledgeable of what certain changes they help to make do the the software as a whole and it's really concerning
Anonymous | TrustRadius Reviewer

Genesys PureConnect

CIC is best suited for business models that rely on heavily leverage Data Integration especially one like ours that require real-time and high-speed data access for billing and customer integration.CIC is not well suited for small organizations < 50 where they are only answering phones in the course of doing business VS. the business is the phone.
Jim Barber | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ceridian Dayforce HCM
7.7
Genesys PureConnect
Employee demographic data
Ceridian Dayforce HCM
8.0
Genesys PureConnect
Employment history
Ceridian Dayforce HCM
8.0
Genesys PureConnect
Job profiles and administration
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Workflow for transfers, promotions, pay raises, etc.
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Organizational charting
Ceridian Dayforce HCM
7.0
Genesys PureConnect
Organization and location management
Ceridian Dayforce HCM
7.4
Genesys PureConnect
Compliance data (COBRA, OSHA, etc.)
Ceridian Dayforce HCM
7.7
Genesys PureConnect

Payroll Management

Ceridian Dayforce HCM
8.1
Genesys PureConnect
Pay calculation
Ceridian Dayforce HCM
8.7
Genesys PureConnect
Support for external payroll vendors
Ceridian Dayforce HCM
7.6
Genesys PureConnect
Off-cycle/On-Demand payment
Ceridian Dayforce HCM
8.3
Genesys PureConnect
Benefit plan administration
Ceridian Dayforce HCM
7.8
Genesys PureConnect
Direct deposit files
Ceridian Dayforce HCM
8.7
Genesys PureConnect
Salary revision and increment management
Ceridian Dayforce HCM
8.0
Genesys PureConnect
Reimbursement management
Ceridian Dayforce HCM
7.8
Genesys PureConnect

Leave and Attendance Management

Ceridian Dayforce HCM
7.8
Genesys PureConnect
Approval workflow
Ceridian Dayforce HCM
8.2
Genesys PureConnect
Balance details
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Annual carry-forward and encashment
Ceridian Dayforce HCM
7.7
Genesys PureConnect

Employee Self Service

Ceridian Dayforce HCM
8.2
Genesys PureConnect
View and generate pay and benefit information
Ceridian Dayforce HCM
8.6
Genesys PureConnect
Update personal information
Ceridian Dayforce HCM
8.6
Genesys PureConnect
View company policy documentation
Ceridian Dayforce HCM
7.9
Genesys PureConnect
Employee recognition
Ceridian Dayforce HCM
7.4
Genesys PureConnect
View job history
Ceridian Dayforce HCM
8.2
Genesys PureConnect

Asset Management

Ceridian Dayforce HCM
7.2
Genesys PureConnect
Tracking of all physical assets
Ceridian Dayforce HCM
7.2
Genesys PureConnect

HR Reporting

Ceridian Dayforce HCM
6.9
Genesys PureConnect
Report builder
Ceridian Dayforce HCM
6.9
Genesys PureConnect
Pre-built reports
Ceridian Dayforce HCM
7.2
Genesys PureConnect
Ability to combine HR data with external data
Ceridian Dayforce HCM
6.4
Genesys PureConnect

Onboarding

Ceridian Dayforce HCM
7.7
Genesys PureConnect
New hire portal
Ceridian Dayforce HCM
7.9
Genesys PureConnect
Manager tracking tools
Ceridian Dayforce HCM
7.6
Genesys PureConnect

Performance and Goals

Ceridian Dayforce HCM
7.6
Genesys PureConnect
Corporate goal setting
Ceridian Dayforce HCM
7.4
Genesys PureConnect
Individual goal setting
Ceridian Dayforce HCM
7.6
Genesys PureConnect
Line-of sight-visibility
Ceridian Dayforce HCM
7.6
Genesys PureConnect
Performance tracking
Ceridian Dayforce HCM
7.7
Genesys PureConnect

Performance Management

Ceridian Dayforce HCM
7.7
Genesys PureConnect
Performance plans
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Performance improvement plans
Ceridian Dayforce HCM
7.5
Genesys PureConnect
Review status tracking
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Review reminders
Ceridian Dayforce HCM
7.7
Genesys PureConnect
Multiple review frequency
Ceridian Dayforce HCM
7.7
Genesys PureConnect

Succession Planning

Ceridian Dayforce HCM
7.3
Genesys PureConnect
Create succession plans/pools
Ceridian Dayforce HCM
7.3
Genesys PureConnect
Candidate ranking
Ceridian Dayforce HCM
7.3
Genesys PureConnect
Candidate search
Ceridian Dayforce HCM
7.5
Genesys PureConnect
Candidate development
Ceridian Dayforce HCM
7.1
Genesys PureConnect

Recruiting / ATS

Ceridian Dayforce HCM
7.7
Genesys PureConnect
Job Requisition Management
Ceridian Dayforce HCM
7.9
Genesys PureConnect
Company Website Posting
Ceridian Dayforce HCM
8.1
Genesys PureConnect
Publish to Social Media
Ceridian Dayforce HCM
7.6
Genesys PureConnect
Job Search Site Posting
Ceridian Dayforce HCM
7.9
Genesys PureConnect
Duplicate Candidate Prevention
Ceridian Dayforce HCM
7.4
Genesys PureConnect
Applicant Tracking
Ceridian Dayforce HCM
7.6
Genesys PureConnect
Notifications and Alerts
Ceridian Dayforce HCM
7.5
Genesys PureConnect

Contact Center Software

Ceridian Dayforce HCM
Genesys PureConnect
7.8
Agent dashboard
Ceridian Dayforce HCM
Genesys PureConnect
7.1
Validate callers
Ceridian Dayforce HCM
Genesys PureConnect
7.8
Outbound response
Ceridian Dayforce HCM
Genesys PureConnect
8.0
Call forwarding
Ceridian Dayforce HCM
Genesys PureConnect
8.0
Click-to-call (CTC)
Ceridian Dayforce HCM
Genesys PureConnect
8.0
Warm transfer
Ceridian Dayforce HCM
Genesys PureConnect
8.5
Predictive dialing
Ceridian Dayforce HCM
Genesys PureConnect
7.8
Interactive voice response
Ceridian Dayforce HCM
Genesys PureConnect
8.1
REST APIs
Ceridian Dayforce HCM
Genesys PureConnect
7.8
Call scripts
Ceridian Dayforce HCM
Genesys PureConnect
7.7
Call tracking
Ceridian Dayforce HCM
Genesys PureConnect
7.4
Multichannel integration
Ceridian Dayforce HCM
Genesys PureConnect
8.0
CRM software integration
Ceridian Dayforce HCM
Genesys PureConnect
7.5

Workforce Optimization (WFO)

Ceridian Dayforce HCM
Genesys PureConnect
7.7
Inbound call routing
Ceridian Dayforce HCM
Genesys PureConnect
8.2
Omnichannel inbound routing
Ceridian Dayforce HCM
Genesys PureConnect
8.0
Recording
Ceridian Dayforce HCM
Genesys PureConnect
8.1
Quality management
Ceridian Dayforce HCM
Genesys PureConnect
8.1
Call analytics
Ceridian Dayforce HCM
Genesys PureConnect
7.3
Historical reporting
Ceridian Dayforce HCM
Genesys PureConnect
6.9
Live reporting
Ceridian Dayforce HCM
Genesys PureConnect
7.3
Customer surveys
Ceridian Dayforce HCM
Genesys PureConnect
7.6
Customer interaction analytics
Ceridian Dayforce HCM
Genesys PureConnect
7.3

Pros

Ceridian Dayforce HCM

  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
Dana Lyons | TrustRadius Reviewer

Genesys PureConnect

  • Purely Software Based System: On Microsoft OS. It is an all software-based system making it easy to manage, integrate and interface with other systems
  • One Vendor: All modules, IVR, ACD, Dialer, WFM are from one vendor. So, no compatibility and latency issues at all.
  • Superb Notifier Service: You don't have to restart any process or service for a change to take effect.
Shahbaz Chughtai | TrustRadius Reviewer

Cons

Ceridian Dayforce HCM

  • We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
  • Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
  • Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
  • Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
  • We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
  • Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
MariBeth Theusch | TrustRadius Reviewer

Genesys PureConnect

  • Licensing can be challenging and very expensive.
  • Client templates are hard to administer and are built very different than the rest of the functionality.
  • Web desktop has been slow to come along and include all the features.
  • Optimizer is very sub-par product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.1
Based on 74 answers
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Priscilla Midkiff | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.6
Based on 12 answers
We are so embedded on Pure Connect that we like to progress with it. For instance, we are looking into ways to provide different solutions to our customers, help our business to succeed, and work in a better CX.
One of the biggest advantages is that all is in one platform.
Anonymous | TrustRadius Reviewer

Usability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.8
Based on 52 answers
Dayforce is a cloud based, integrated system and as a whole is very user friendly. Dayforce allows managers to easily deal with day to day activities because all of the information is in one spot. Long gone are the days that a manager needs to log into separate systems to verify an employees timesheet, requests for time off, etc. By providing ease of use, our managers get more time back in their day to do other things.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.6
Based on 9 answers
Our new hire Contact Center agents are able to pick it up quickly and intuitively use it without many questions. As an Admin I was able to learn it quickly with out much training by using internal and external resources
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.2
Based on 23 answers
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Bethann DuBois | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 9.1
Based on 6 answers
The application itself uses a hub and spoke model that can help isolate errors in one section of the application from the rest, creating a much more stable overall program. Of all of the outages that we've had with our contact center platform, I can count on one hand how often it was truly a Genesys issue rather than a network issue, server issue or issue with a platform relied upon for an integration (web services, db calls).
Anonymous | TrustRadius Reviewer

Performance

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.7
Based on 25 answers
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Bethann DuBois | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.8
Based on 6 answers
Some of the client applications take a bit of time on initial load, but with the move towards web based applications that issue is alleviated. You can tell that effort really isn't putting into the desktop apps any longer and that the client development effort is being put into bringing Interaction Connect closer to feature parity with the desktop (and bringing wholly new features to Connect).As far as IVR operations, web service calls, database operations: they all operate reasonably.
Anonymous | TrustRadius Reviewer

Support Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.7
Based on 97 answers
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Karen Henry | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 7.6
Based on 16 answers
Some cases are resolved quickly others are taking longer and the reseller sometimes has to chase support several times and explain the issue seen several times. While being a direct customer before, I recognise this and it seems that when a case moves to another engineer they don’t read the previous case notes or don’t understand what has been done. This, from a customers perspective, slows down resolution times.
Ruud Reinold | TrustRadius Reviewer

In-Person Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.1
Based on 11 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.2
Based on 4 answers
I liked the setup of the whole class. The instructor knew the topic well enough to answer questions from entry level to a more advanced one.
Instructor encouraged participation of the whole class and was able to engage every one. Also provided "real live" examples so everyone can relate to it.
Anonymous | TrustRadius Reviewer

Online Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.9
Based on 17 answers
The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.3
Based on 3 answers
The online training itself is good. You are provided resources and can self study to a certain point, but the pacing always felt off. Either snails pace or like trying to drink from a fire hose. I think this easily could have had to do with course material and my personal preparations, though. I would say my main gripe is that since the acquisition the team responsible for actually booking training is very unresponsive and often not knowledgeable about the courses they offer. Booking my last training was a real chore.
Anonymous | TrustRadius Reviewer

Implementation Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.0
Based on 71 answers
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Brenda Lebo | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 6.1
Based on 21 answers
Don't try to go the perfect solution as a first target. Work on answer the more needs with a simple solution. Then analyse and try again to answer the most needs with adding a bit if complexity only if require. No needs to customise straight from the beginning or deployment takes too long.
Laurent Pret | TrustRadius Reviewer

Alternatives Considered

Ceridian Dayforce HCM

It is really nice to have all the various modules available under a single application. This has allowed our organization to rollout to all of our employees and streamline process throughout all levels of employees. We continue to tweak/customize our options knowing that DF is robust application that is continually working on a better experience for the customer.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Call Manager, you had to buy all the components that are out of the box for PureConnect. The licensing model is more expensive on the Cisco side vs the Genesys PureConnect side. Lastly was on the Cisco side since you have to connect/integrate all the components on the cisco side you have to have so many vendors to install those parts. This drives the cost up even more so it was not worth going that route for our organization.
Micheal McComber | TrustRadius Reviewer

Scalability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.0
Based on 14 answers
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Bethann DuBois | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.2
Based on 3 answers
Genesys PureConnect's core and adjunct model allows for fairly easy growth in satellite locations via off site session managers, remote located media servers, remote content servers, etc to allow you to spread the infrastructure out while not pushing as much network traffic to your core data centers.
Anonymous | TrustRadius Reviewer

Return on Investment

Ceridian Dayforce HCM

  • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
  • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
  • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
  • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
Jennifer Monson | TrustRadius Reviewer

Genesys PureConnect

  • We're improving our CX by optimizing our call centers, using additional attributes and keys to identify the best rep for the job.
  • We are also streamlining the journey of each individual customer by using PureConnect as the central interface for omnichannel interactions, allowing us to pick up the conversation where we left off.
  • Using additional attributes that start with the contact center interaction, we're able to track a student journey and proactively step in - increasing our individualized support to focus on the student outcome.
Blake Dunham | TrustRadius Reviewer

Screenshots

Pricing Details

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys PureConnect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ceridian Dayforce HCM
8.0
Genesys PureConnect
8.0

Likelihood to Renew

Ceridian Dayforce HCM
9.1
Genesys PureConnect
8.6

Usability

Ceridian Dayforce HCM
7.8
Genesys PureConnect
8.6

Reliability and Availability

Ceridian Dayforce HCM
9.2
Genesys PureConnect
9.1

Performance

Ceridian Dayforce HCM
5.7
Genesys PureConnect
8.8

Support Rating

Ceridian Dayforce HCM
6.7
Genesys PureConnect
7.6

In-Person Training

Ceridian Dayforce HCM
7.1
Genesys PureConnect
8.2

Online Training

Ceridian Dayforce HCM
6.9
Genesys PureConnect
8.3

Implementation Rating

Ceridian Dayforce HCM
6.0
Genesys PureConnect
6.1

Scalability

Ceridian Dayforce HCM
9.0
Genesys PureConnect
8.2

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