What users are saying about
20 Ratings
26 Ratings
20 Ratings
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Score 8.7 out of 100
26 Ratings
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Score 6.4 out of 100

Feature Set Ratings

  • ChannelAdvisor ranks higher in 1 feature set: eCommerce Business Management

Online Storefront

7.7

ChannelAdvisor

77%

Miva

Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 8/8 features

Product catalog & listings

6.0
60%
5 Ratings
N/A
0 Ratings

Product management

8.0
80%
5 Ratings
N/A
0 Ratings

Bulk product upload

9.0
90%
4 Ratings
N/A
0 Ratings

Branding

8.2
82%
2 Ratings
N/A
0 Ratings

Product variations

8.2
82%
4 Ratings
N/A
0 Ratings

Website integration

9.6
96%
2 Ratings
N/A
0 Ratings

Visual customization

9.6
96%
2 Ratings
N/A
0 Ratings

CMS

3.0
30%
1 Rating
N/A
0 Ratings

Online Payment System

10.0

ChannelAdvisor

100%

Miva

Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
N/A
0 Ratings

eCommerce Marketing

6.0

ChannelAdvisor

60%

Miva

Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features

Promotions & discounts

7.0
70%
4 Ratings
N/A
0 Ratings

Personalized recommendations

6.0
60%
3 Ratings
N/A
0 Ratings

SEO

5.0
50%
1 Rating
N/A
0 Ratings

eCommerce Business Management

8.9

ChannelAdvisor

89%
7.9

Miva

79%
ChannelAdvisor ranks higher in 5/5 features

Multi-site management

9.6
96%
4 Ratings
N/A
0 Ratings

Order processing

10.0
100%
5 Ratings
7.9
79%
4 Ratings

Inventory management

7.0
70%
5 Ratings
N/A
0 Ratings

Shipping

10.0
100%
5 Ratings
N/A
0 Ratings

Custom functionality

8.0
80%
3 Ratings
N/A
0 Ratings

Attribute Ratings

  • ChannelAdvisor is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
  • Miva Merchant is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

ChannelAdvisor

90%
8 Ratings
5.6

Miva

56%
19 Ratings

Likelihood to Renew

7.0

ChannelAdvisor

70%
3 Ratings
7.7

Miva

77%
15 Ratings

Usability

ChannelAdvisor

N/A
0 Ratings
4.4

Miva

44%
5 Ratings

Availability

ChannelAdvisor

N/A
0 Ratings
9.0

Miva

90%
2 Ratings

Support Rating

ChannelAdvisor

N/A
0 Ratings
7.3

Miva

73%
5 Ratings

Online Training

ChannelAdvisor

N/A
0 Ratings
9.0

Miva

90%
1 Rating

Implementation Rating

8.0

ChannelAdvisor

80%
2 Ratings
6.0

Miva

60%
8 Ratings

Product Scalability

ChannelAdvisor

N/A
0 Ratings
10.0

Miva

100%
1 Rating

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Miva

If you are familiar with online retail, you will find it easy to use and love the diverse way of arranging your store and products. If you are brand new to online retail, Miva Merchant has partners that can help you design the perfect present that is easy to maintain.
Rebecca Blackburn | TrustRadius Reviewer

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Miva

  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Steven Seale | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Miva

  • The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
  • Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.
Chris Janus | TrustRadius Reviewer

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Miva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Miva

Miva 7.7
Based on 15 answers
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
Timothy Schneider | TrustRadius Reviewer

Usability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Miva

Miva 4.4
Based on 5 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Miva

Miva 9.0
Based on 2 answers
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus | TrustRadius Reviewer

Support Rating

ChannelAdvisor

No score
No answers yet
No answers on this topic

Miva

Miva 7.3
Based on 5 answers
I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying
Ale McComic | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Miva

Miva 6.0
Based on 8 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Miva

Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.
Anonymous | TrustRadius Reviewer

Scalability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Miva

Miva 10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Miva

  • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
Gordon Currie | TrustRadius Reviewer

Screenshots

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