What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 20 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.4 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
- ChannelAdvisor ranks higher in 1 feature set: eCommerce Business Management
Online Storefront
7.7
ChannelAdvisor
77%

Miva
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 8/8 features
ChannelAdvisor ranks higher in 8/8 features
Product catalog & listings
6.0
60%
5 Ratings

N/A
0 Ratings
Product management
8.0
80%
5 Ratings

N/A
0 Ratings
Bulk product upload
9.0
90%
4 Ratings

N/A
0 Ratings
Branding
8.2
82%
2 Ratings

N/A
0 Ratings
Product variations
8.2
82%
4 Ratings

N/A
0 Ratings
Website integration
9.6
96%
2 Ratings

N/A
0 Ratings
Visual customization
9.6
96%
2 Ratings

N/A
0 Ratings
CMS
3.0
30%
1 Rating

N/A
0 Ratings
Online Payment System
10.0
ChannelAdvisor
100%

Miva
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features
ChannelAdvisor ranks higher in 1/1 features
eCommerce security
10.0
100%
1 Rating

N/A
0 Ratings
eCommerce Marketing
6.0
ChannelAdvisor
60%

Miva
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features
ChannelAdvisor ranks higher in 3/3 features
Promotions & discounts
7.0
70%
4 Ratings

N/A
0 Ratings
Personalized recommendations
6.0
60%
3 Ratings

N/A
0 Ratings
SEO
5.0
50%
1 Rating

N/A
0 Ratings
eCommerce Business Management
8.9
ChannelAdvisor
89%

7.9
Miva
79%
ChannelAdvisor ranks higher in 5/5 features
ChannelAdvisor ranks higher in 5/5 features
Multi-site management
9.6
96%
4 Ratings

N/A
0 Ratings
Order processing
10.0
100%
5 Ratings

7.9
79%
4 Ratings
Inventory management
7.0
70%
5 Ratings

N/A
0 Ratings
Shipping
10.0
100%
5 Ratings

N/A
0 Ratings
Custom functionality
8.0
80%
3 Ratings

N/A
0 Ratings
Attribute Ratings
- ChannelAdvisor is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
- Miva Merchant is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
9.0
ChannelAdvisor
90%
8 Ratings

5.6
Miva
56%
19 Ratings
Likelihood to Renew
7.0
ChannelAdvisor
70%
3 Ratings

7.7
Miva
77%
15 Ratings
Usability
ChannelAdvisor
N/A
0 Ratings

4.4
Miva
44%
5 Ratings
Availability
ChannelAdvisor
N/A
0 Ratings

9.0
Miva
90%
2 Ratings
Support Rating
ChannelAdvisor
N/A
0 Ratings

7.3
Miva
73%
5 Ratings
Online Training
ChannelAdvisor
N/A
0 Ratings

9.0
Miva
90%
1 Rating
Implementation Rating
8.0
ChannelAdvisor
80%
2 Ratings

6.0
Miva
60%
8 Ratings
Product Scalability
ChannelAdvisor
N/A
0 Ratings

10.0
Miva
100%
1 Rating
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.

Verified User
Director in Marketing
Retail Company, 51-200 employeesMiva
If you are familiar with online retail, you will find it easy to use and love the diverse way of arranging your store and products. If you are brand new to online retail, Miva Merchant has partners that can help you design the perfect present that is easy to maintain.
COO (Chief Operations Officer)
GlitzOnlineApparel & Fashion, 1-10 employees
Pros
ChannelAdvisor
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Acquisition Marketing Specialist
One Click VenturesRetail, 51-200 employees
Miva
- The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
- With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
- New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
- Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Senior Solution Architect / Technical Project Manager
WFH SystemsInformation Technology and Services, 1-10 employees
Cons
ChannelAdvisor
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.

Verified User
Executive in Information Technology
Internet Company, 1-10 employeesMiva
- The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
- Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.
Owner, Developer
Janus DesignDesign, 1-10 employees
Pricing Details
ChannelAdvisor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Miva
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ChannelAdvisor
ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Marketplace Manager
ExceptionalSheetsRetail, 11-50 employees
Miva
Miva 7.7
Based on 15 answers
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
Co-founder/Multimedia Producer
Pixel Juice ProductionsInternet, 1-10 employees
Usability
ChannelAdvisor
No score
No answers yet
No answers on this topic
Miva
Miva 4.4
Based on 5 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.

Verified User
Manager in Information Technology
Retail Company, 11-50 employeesReliability and Availability
ChannelAdvisor
No score
No answers yet
No answers on this topic
Miva
Miva 9.0
Based on 2 answers
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Owner, Developer
Janus DesignDesign, 1-10 employees
Support Rating
ChannelAdvisor
No score
No answers yet
No answers on this topic
Miva
Miva 7.3
Based on 5 answers
I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying
Imports
Alexander's Tractor PartsAutomotive, 11-50 employees
Implementation Rating
ChannelAdvisor
ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Program, Project Manager
Jewelry TelevisionRetail, 501-1000 employees
Miva
Miva 6.0
Based on 8 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.

Verified User
Manager in Information Technology
Retail Company, 11-50 employeesAlternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
Miva
Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.

Verified User
Administrator in Corporate
Retail Company, 11-50 employeesScalability
ChannelAdvisor
No score
No answers yet
No answers on this topic
Miva
Miva 10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Owner, Developer
Janus DesignDesign, 1-10 employees
Return on Investment
ChannelAdvisor
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Project Manager
Leaders RPMConsumer Goods, 51-200 employees
Miva
- Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
Owner
Phosphor MediaOnline Media, 1-10 employees