What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 7.6 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Tanika Chhabra | TrustRadius Reviewer

Raiseaticket

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
CJ Garzia | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Chat2Desk
7.5
Raiseaticket
9.7
Organize and prioritize service tickets
Chat2Desk
8.0
Raiseaticket
10.0
Expert directory
Chat2Desk
7.0
Raiseaticket
9.0
Subscription-based notifications
Chat2Desk
9.0
Raiseaticket
10.0
ITSM collaboration and documentation
Chat2Desk
7.0
Raiseaticket
9.0
Ticket creation and submission
Chat2Desk
8.0
Raiseaticket
10.0
Ticket response
Chat2Desk
6.0
Raiseaticket
10.0

Self Help Community

Chat2Desk
8.0
Raiseaticket
9.0
External knowledge base
Chat2Desk
8.0
Raiseaticket
Internal knowledge base
Chat2Desk
8.0
Raiseaticket
9.0

Multi-Channel Help

Chat2Desk
8.0
Raiseaticket
10.0
Customer portal
Chat2Desk
8.0
Raiseaticket
10.0
IVR
Chat2Desk
9.0
Raiseaticket
Social integration
Chat2Desk
8.0
Raiseaticket
Email support
Chat2Desk
8.0
Raiseaticket
10.0
Help Desk CRM integration
Chat2Desk
7.0
Raiseaticket
10.0

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Tanika Chhabra | TrustRadius Reviewer

Raiseaticket

  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
CJ Garzia | TrustRadius Reviewer

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
Tanika Chhabra | TrustRadius Reviewer

Raiseaticket

  • Pre-set templates could use a bit of a revamp, but nothing major.
CJ Garzia | TrustRadius Reviewer

Alternatives Considered

Chat2Desk

No answers on this topic

Raiseaticket

Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
CJ Garzia | TrustRadius Reviewer

Return on Investment

Chat2Desk

  • It has improved our interaction with out customers.
  • Many clients can be managed easily without anyone getting missed from our records
Tanika Chhabra | TrustRadius Reviewer

Raiseaticket

  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer

Screenshots

Raiseaticket

Pricing Details

Chat2Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Raiseaticket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Chat2Desk
8.0
Raiseaticket
10.0

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