What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Raiseaticket ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

7.5

Chat2Desk

75%
9.0

Raiseaticket

90%
Raiseaticket ranks higher in 5/6 features

Organize and prioritize service tickets

8.0
80%
1 Rating
9.5
95%
5 Ratings

Expert directory

7.0
70%
1 Rating
9.0
90%
5 Ratings

Subscription-based notifications

9.0
90%
1 Rating
8.8
88%
5 Ratings

ITSM collaboration and documentation

7.0
70%
1 Rating
8.3
83%
5 Ratings

Ticket creation and submission

8.0
80%
1 Rating
9.8
98%
5 Ratings

Ticket response

6.0
60%
1 Rating
9.0
90%
5 Ratings

Self Help Community

8.0

Chat2Desk

80%
8.8

Raiseaticket

88%
Raiseaticket ranks higher in 2/2 features

External knowledge base

8.0
80%
1 Rating
8.3
83%
4 Ratings

Internal knowledge base

8.0
80%
1 Rating
9.3
93%
5 Ratings

Multi-Channel Help

8.0

Chat2Desk

80%
8.1

Raiseaticket

81%
Raiseaticket ranks higher in 4/5 features

Customer portal

8.0
80%
1 Rating
8.3
83%
5 Ratings

IVR

9.0
90%
1 Rating
7.8
78%
4 Ratings

Social integration

8.0
80%
1 Rating
8.3
83%
3 Ratings

Email support

8.0
80%
1 Rating
8.0
80%
5 Ratings

Help Desk CRM integration

7.0
70%
1 Rating
8.0
80%
5 Ratings

Attribute Ratings

  • Raiseaticket is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Chat2Desk

80%
1 Rating
8.8

Raiseaticket

88%
5 Ratings

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries. It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
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Fonicom Ltd

Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
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Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Read full review

Fonicom Ltd

  • It made communication very easy, fast and reliable
  • Easy access and quick generation of the problem ticket to the required team
  • User support and customer success are the key for this tool, which attracts users well.
Read full review

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
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Fonicom Ltd

  • Some times slack notifications frequency is not correct.
  • Email templates should be provided.
  • Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
Read full review

Pricing Details

Chat2Desk

Starting Price

$0

Editions & Modules

Chat2Desk editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Raiseaticket

    Starting Price

    $0

    Editions & Modules

    Raiseaticket editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Alternatives Considered

      Chat2Desk

      No answers on this topic

      Fonicom Ltd

      Helpdesk does similar functionalities to raiseaticket. But HelpDesk is a bit better as it gives better statistics and overview of completed tickets, and it even have a graph to show data too. While raiseaticket is easy to learn, its lack of quota and data gathering methods make it not as good as other similar software out there.
      Read full review

      Return on Investment

      Chat2Desk

      • It has improved our interaction with out customers.
      • Many clients can be managed easily without anyone getting missed from our records
      Read full review

      Fonicom Ltd

      • Reporting has been a great asset to management.
      • Improved SLAs.
      • Improved time management of the teams.
      Read full review

      Screenshots

      Add comparison