Chatter (discontinued) vs. Sococo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatter (discontinued)
Score 9.2 out of 10
N/A
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A
Sococo
Score 8.9 out of 10
N/A
Sococo is a remote collaboration tool with integrations with third-party applications such as Google Docs, Atlassian JIRA, and Box.
$14.99
per month per seat
Pricing
Chatter (discontinued)Sococo
Editions & Modules
No answers on this topic
Sococo
$14.99 or $13.99 if paid annually
per month per seat
Sococo Unlimited
$24.99
per month per seat
Offerings
Pricing Offerings
Chatter (discontinued)Sococo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSococo pricing plan includes a 10 seat minimum and 500 minutes per seat per month. Additional minutes price at $5 per 1,000 minutes. Sococo unlimited include a 100 seat minimum with unlimited minutes per seat per user.
More Pricing Information
Community Pulse
Chatter (discontinued)Sococo
Top Pros
Top Cons
Features
Chatter (discontinued)Sococo
Project Management
Comparison of Project Management features of Product A and Product B
Chatter (discontinued)
8.3
52 Ratings
6% above category average
Sococo
4.7
3 Ratings
50% below category average
Task Management8.836 Ratings5.01 Ratings
Gantt Charts8.019 Ratings00 Ratings
Scheduling7.930 Ratings5.01 Ratings
Workflow Automation8.932 Ratings4.01 Ratings
Mobile Access8.049 Ratings3.03 Ratings
Search7.944 Ratings3.02 Ratings
Visual planning tools8.833 Ratings8.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chatter (discontinued)
8.4
54 Ratings
5% above category average
Sococo
5.3
5 Ratings
41% below category average
Chat9.050 Ratings5.05 Ratings
Notifications7.153 Ratings5.05 Ratings
Discussions8.151 Ratings6.03 Ratings
Surveys8.034 Ratings00 Ratings
Internal knowledgebase8.036 Ratings5.02 Ratings
Integrates with GoToMeeting9.013 Ratings5.01 Ratings
Integrates with Gmail and Google Hangouts8.920 Ratings7.01 Ratings
Integrates with Outlook9.023 Ratings4.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chatter (discontinued)
8.5
48 Ratings
5% above category average
Sococo
4.6
2 Ratings
55% below category average
Versioning8.828 Ratings6.01 Ratings
Video files8.833 Ratings3.01 Ratings
Audio files7.930 Ratings3.01 Ratings
Document collaboration8.941 Ratings3.01 Ratings
Access control8.034 Ratings5.01 Ratings
Advanced security features8.929 Ratings6.01 Ratings
Integrates with Google Drive9.018 Ratings5.01 Ratings
Device sync8.027 Ratings6.02 Ratings
Best Alternatives
Chatter (discontinued)Sococo
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chatter (discontinued)Sococo
Likelihood to Recommend
9.0
(56 ratings)
1.0
(5 ratings)
Likelihood to Renew
8.1
(2 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
7.0
(1 ratings)
Support Rating
7.6
(27 ratings)
6.0
(1 ratings)
User Testimonials
Chatter (discontinued)Sococo
Likelihood to Recommend
Discontinued Products
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
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Social Communications Company
We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.
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Pros
Discontinued Products
  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
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Social Communications Company
  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
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Cons
Discontinued Products
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
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Social Communications Company
  • It would be great if it supported other major browsers. Not everyone has Chrome installed.
  • The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.
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Likelihood to Renew
Discontinued Products
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
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Social Communications Company
No answers on this topic
Usability
Discontinued Products
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
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Social Communications Company
It was easy to use but still needs lots of improvement to collaborate with other tools
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Support Rating
Discontinued Products
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
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Social Communications Company
Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.
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Alternatives Considered
Discontinued Products
Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
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Social Communications Company
I prefer Sococo over Lync/Skype for a few reasons. I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that it's easier to share one's screen and swap between different shared screens with Sococo.
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Return on Investment
Discontinued Products
  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
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Social Communications Company
  • Morning meetings are much simpler with sococo than without. Small powwows with coworkers to work out little bugs are also a lot more enticing since setup is essentially nonexistent.
  • It might be argued that the cost of sococo isn't worth the benefits of simplicity and ease of use.
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ScreenShots