What users are saying about
95 Ratings
8 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.1 out of 100

Feature Set Ratings

  • Chatter ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
4.7

Sococo

47%
Chatter ranks higher in 7/7 features

Task Management

8.4
84%
36 Ratings
5.0
50%
1 Rating

Gantt Charts

7.9
79%
19 Ratings
N/A
0 Ratings

Scheduling

7.8
78%
30 Ratings
5.0
50%
1 Rating

Workflow Automation

8.4
84%
32 Ratings
4.0
40%
1 Rating

Mobile Access

7.8
78%
49 Ratings
3.0
30%
3 Ratings

Search

7.5
75%
44 Ratings
3.0
30%
2 Ratings

Visual planning tools

8.3
83%
33 Ratings
8.0
80%
1 Rating

Communication

8.4

Chatter

84%
5.3

Sococo

53%
Chatter ranks higher in 8/8 features

Chat

8.8
88%
50 Ratings
5.0
50%
5 Ratings

Notifications

7.5
75%
53 Ratings
5.0
50%
5 Ratings

Discussions

8.2
82%
51 Ratings
6.0
60%
3 Ratings

Surveys

7.8
78%
34 Ratings
N/A
0 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
5.0
50%
2 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
5.0
50%
1 Rating

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
7.0
70%
1 Rating

Integrates with Outlook

8.9
89%
23 Ratings
4.0
40%
1 Rating

File Sharing & Management

8.3

Chatter

83%
4.6

Sococo

46%
Chatter ranks higher in 8/8 features

Versioning

8.3
83%
28 Ratings
6.0
60%
1 Rating

Video files

8.4
84%
33 Ratings
3.0
30%
1 Rating

Audio files

7.6
76%
30 Ratings
3.0
30%
1 Rating

Document collaboration

8.5
85%
41 Ratings
3.0
30%
1 Rating

Access control

7.8
78%
34 Ratings
5.0
50%
1 Rating

Advanced security features

8.8
88%
29 Ratings
6.0
60%
1 Rating

Integrates with Google Drive

8.9
89%
18 Ratings
5.0
50%
1 Rating

Device sync

8.1
81%
27 Ratings
6.0
60%
2 Ratings

Attribute Ratings

  • Chatter is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
1.1

Sococo

11%
5 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings

Sococo

N/A
0 Ratings

Usability

7.3

Chatter

73%
7 Ratings
7.0

Sococo

70%
1 Rating

Support Rating

7.5

Chatter

75%
53 Ratings
6.0

Sococo

60%
2 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Sococo

We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.
Tom Roller | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Sococo

  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
Anonymous | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Sococo

  • It would be great if it supported other major browsers. Not everyone has Chrome installed.
  • The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.
John Ball | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sococo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Sococo

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Sococo

Sococo 7.0
Based on 1 answer
It was easy to use but still needs lots of improvement to collaborate with other tools
Anonymous | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Sococo

Sococo 6.0
Based on 2 answers
Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Sococo

I prefer Sococo over Lync/Skype for a few reasons.I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that it's easier to share one's screen and swap between different shared screens with Sococo.
Anonymous | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Sococo

  • Morning meetings are much simpler with sococo than without. Small powwows with coworkers to work out little bugs are also a lot more enticing since setup is essentially nonexistent.
  • It might be argued that the cost of sococo isn't worth the benefits of simplicity and ease of use.
Anonymous | TrustRadius Reviewer

Add comparison