What users are saying about

Chili Piper vs PhoneBurner

Chili Piper
Top Rated
64 Ratings
PhoneBurner
20 Ratings

Chili Piper

Top Rated
64 Ratings
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Score 9 out of 100

Based on 64 reviews and ratings

PhoneBurner

20 Ratings
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Score 7.1 out of 100

Based on 20 reviews and ratings

Feature Set Ratings

    Preview Dialer

    Chili Piper

    Feature Set Not Supported
    N/A
    7.7

    PhoneBurner

    77%
    PhoneBurner ranks higher in 4/4 features
    PhoneBurner ranks higher in 4/4 features

    Contact preview

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Dialer-CRM integration

    N/A
    0 Ratings
    6.9
    69%
    7 Ratings

    Call notes & tags

    N/A
    0 Ratings
    6.5
    65%
    7 Ratings

    Automatic call logging

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Core Dialer

    Chili Piper

    Feature Set Not Supported
    N/A
    9.0

    PhoneBurner

    90%
    PhoneBurner ranks higher in 7/7 features
    PhoneBurner ranks higher in 7/7 features

    Outbound dialing

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Inbound routing

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Custom caller ID

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Click-to-call

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Recorded voicemail drop

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Dialer contact import

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Campaign & list management

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Call Follow-up and Quality Assurance

    Chili Piper

    Feature Set Not Supported
    N/A
    9.1

    PhoneBurner

    91%
    PhoneBurner ranks higher in 3/3 features
    PhoneBurner ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Dialer compliance

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Attribute Ratings

    • Chili Piper is rated higher in 1 area: Likelihood to Recommend
    • PhoneBurner is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.8

    Chili Piper

    88%
    29 Ratings
    7.1

    PhoneBurner

    71%
    8 Ratings

    Usability

    Chili Piper

    N/A
    0 Ratings
    9.3

    PhoneBurner

    93%
    3 Ratings

    Support Rating

    8.2

    Chili Piper

    82%
    16 Ratings
    8.7

    PhoneBurner

    87%
    5 Ratings

    Likelihood to Recommend

    Chili Piper

    Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 29 answers on this topic

    PhoneBurner

    I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

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    JUNE REY RAMIREZ | TrustRadius Reviewer
    JUNE REY RAMIREZ
    View all 8 answers on this topic

    Pros

    Chili Piper

    • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
    • Meeting Buffer functionality assures that AEs won't be booked back-to back.
    • I can send the link to each of my meeting templates for different prospects

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    Kathryn Penner | TrustRadius Reviewer
    Kathryn Penner
    View all 29 answers on this topic

    PhoneBurner

    • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
    • The amount of time it takes to get through a list of calls has almost been cut in half.
    • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

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    Nathan Newman | TrustRadius Reviewer
    Nathan Newman
    View all 8 answers on this topic

    Cons

    Chili Piper

    • They are continually improving their offering and we've seen great leaps over the past 2 years.
    • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
    • Faster load times, but we can’t complain too much!

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    Jonathan Jerozal | TrustRadius Reviewer
    Jonathan Jerozal
    View all 29 answers on this topic

    PhoneBurner

    • Could be a little better on the pricing.
    • Could offer a better central administrative function.
    • Could provide more updates to the app.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Pricing Details

    Chili Piper

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $15 per user, per month

    Chili Piper Editions & Modules

    Edition
    Spicy$151
    Hot$251
    Concierge$2002
    Concierge Live$3502
    1. per user, per month
    2. flat per month
    Additional Pricing Details
    Onboarding and Support are included at no additional charge.

    PhoneBurner

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $149 per user, per month

    PhoneBurner Editions & Modules

    Edition
    Unlimited - 1 user$149.001
    1. per user, per month
    Additional Pricing Details
    No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

    Usability

    Chili Piper

    No score
    No answers yet
    No answers on this topic

    PhoneBurner

    PhoneBurner 9.3
    Based on 3 answers
    PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.

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    Julia Carmargo | TrustRadius Reviewer
    Julia Carmargo
    View all 3 answers on this topic

    Support Rating

    Chili Piper

    Chili Piper 8.2
    Based on 16 answers
    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

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    Sasha Galkova | TrustRadius Reviewer
    Sasha Galkova
    View all 16 answers on this topic

    PhoneBurner

    PhoneBurner 8.7
    Based on 5 answers
    Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.

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    Erin Miller | TrustRadius Reviewer
    Erin Miller
    View all 5 answers on this topic

    Alternatives Considered

    Chili Piper

    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.

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    Daniel McHugh | TrustRadius Reviewer
    Daniel McHugh
    View all 29 answers on this topic

    PhoneBurner

    We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.

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    JUNE REY RAMIREZ | TrustRadius Reviewer
    JUNE REY RAMIREZ
    View all 8 answers on this topic

    Return on Investment

    Chili Piper

    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 29 answers on this topic

    PhoneBurner

    • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
    • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Screenshots

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