Chili Piper vs PhoneBurner

Likelihood to Recommend

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

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Verified User

Employee in Sales

Marketing & Advertising Company, 201-500 employees

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I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

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JUNE REY RAMIREZ

Senior Account Manager

Foyr NeoArchitecture & Planning, 201-500 employees

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Feature Rating Comparison

Chili Piper

PhoneBurner

Contact preview

Dialer-CRM integration

Call notes & tags

Automatic call logging

Chili Piper

PhoneBurner

Outbound dialing

Inbound routing

Custom caller ID

Click-to-call

Recorded voicemail drop

Dialer contact import

Campaign & list management

Chili Piper

PhoneBurner

Follow-up calls

Dialer reporting & analytics

Dialer compliance

Pros

Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
Meeting Buffer functionality assures that AEs won't be booked back-to back.
I can send the link to each of my meeting templates for different prospects

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Kathryn Penner

Sales Development Representative

SendosoComputer Software, 201-500 employees

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PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
The amount of time it takes to get through a list of calls has almost been cut in half.
The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.

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Nathan Newman

VP of Sales

Best CompanyMarketing & Advertising, 51-200 employees

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Cons

They are continually improving their offering and we've seen great leaps over the past 2 years.
Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
Faster load times, but we can’t complain too much!

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Jonathan Jerozal

Sales Development Representative

SendosoInformation Technology & Services, 51-200 employees

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Could be a little better on the pricing.
Could offer a better central administrative function.
Could provide more updates to the app.

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Verified User

Engineer in Information Technology

Transportation/Trucking/Railroad Company, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

PhoneBurner 9.3

Based on 3 answers

PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.

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Julia Carmargo

Analista de banco de dados

IBMInformation Technology & Services, 10,001+ employees

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Support Rating

Chili Piper 8.2

Based on 11 answers

Support was very responsive during our integration phase, and after that too.
They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

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Sasha Galkova

Sales Operations Administrator

ChatmeterMarketing & Advertising, 51-200 employees

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PhoneBurner 9.0

Based on 5 answers

Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.

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Erin Miller

Shipping Consultant

UnishippersTransportation/Trucking/Railroad, 1-10 employees

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Alternatives Considered

As a startup Google calendars were adequate. But as the company grew, the ability to schedule multiple teams and even multiple sales team we had to have a way to allow a logical way to see and schedule the appropriate team. Also giving customers to schedule with certain departments. We felt Chili Piper was our best solution.

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Jon S

Salesmanager

WEAVE CommunicationsComputer Software, 501-1000 employees

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We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.

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JUNE REY RAMIREZ

Senior Account Manager

Foyr NeoArchitecture & Planning, 201-500 employees

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Return on Investment

More demos held by simplifying the scheduling process. More demos = more opportunities
Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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[I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
[I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

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Verified User

Director in Marketing

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chili Piper Editions & Modules

Edition

Free	$0¹
Spicy	$15¹
Hot	$25¹
Concierge	$200²
Concierge Live	$350²

per user, per month
flat per month

Additional Pricing Details

Onboarding and Support are included at no additional charge.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

PhoneBurner Editions & Modules

Edition

Unlimited - 1 user	$149.00¹

per user, per month

Additional Pricing Details

No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Chili Piper

PhoneBurner

Chili Piper

PhoneBurner

Chili Piper

PhoneBurner

Likelihood to Recommend

Chili Piper

PhoneBurner

Feature Rating Comparison

Contact preview

Dialer-CRM integration

Call notes & tags

Automatic call logging

Outbound dialing

Inbound routing

Custom caller ID

Click-to-call

Recorded voicemail drop

Dialer contact import

Campaign & list management

Follow-up calls

Dialer reporting & analytics

Dialer compliance

Pros

Chili Piper

PhoneBurner

Cons

Chili Piper

PhoneBurner

Usability

Chili Piper

PhoneBurner

Support Rating

Chili Piper

PhoneBurner

Alternatives Considered

Chili Piper

PhoneBurner

Return on Investment

Chili Piper

PhoneBurner

Screenshots

Chili Piper

PhoneBurner

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chili Piper Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

PhoneBurner Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison