What users are saying about
Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 64 reviews and ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 20 reviews and ratings
Feature Set Ratings
Preview Dialer
Chili Piper
Feature Set Not Supported
N/A

7.7
PhoneBurner
77%
PhoneBurner ranks higher in 4/4 features
PhoneBurner ranks higher in 4/4 features
Contact preview
N/A
0 Ratings

8.5
85%
8 Ratings
Dialer-CRM integration
N/A
0 Ratings

6.9
69%
7 Ratings
Call notes & tags
N/A
0 Ratings

6.5
65%
7 Ratings
Automatic call logging
N/A
0 Ratings

8.8
88%
8 Ratings
Core Dialer
Chili Piper
Feature Set Not Supported
N/A

9.0
PhoneBurner
90%
PhoneBurner ranks higher in 7/7 features
PhoneBurner ranks higher in 7/7 features
Outbound dialing
N/A
0 Ratings

9.0
90%
8 Ratings
Inbound routing
N/A
0 Ratings

8.7
87%
4 Ratings
Custom caller ID
N/A
0 Ratings

8.9
89%
7 Ratings
Click-to-call
N/A
0 Ratings

9.1
91%
6 Ratings
Recorded voicemail drop
N/A
0 Ratings

9.2
92%
7 Ratings
Dialer contact import
N/A
0 Ratings

9.2
92%
7 Ratings
Campaign & list management
N/A
0 Ratings

9.1
91%
7 Ratings
Call Follow-up and Quality Assurance
Chili Piper
Feature Set Not Supported
N/A

9.1
PhoneBurner
91%
PhoneBurner ranks higher in 3/3 features
PhoneBurner ranks higher in 3/3 features
Follow-up calls
N/A
0 Ratings

9.2
92%
7 Ratings
Dialer reporting & analytics
N/A
0 Ratings

8.8
88%
8 Ratings
Dialer compliance
N/A
0 Ratings

9.2
92%
7 Ratings
Attribute Ratings
- Chili Piper is rated higher in 1 area: Likelihood to Recommend
- PhoneBurner is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.8
Chili Piper
88%
29 Ratings

7.1
PhoneBurner
71%
8 Ratings
Usability
Chili Piper
N/A
0 Ratings

9.3
PhoneBurner
93%
3 Ratings
Support Rating
8.2
Chili Piper
82%
16 Ratings

8.7
PhoneBurner
87%
5 Ratings
Likelihood to Recommend
Chili Piper
Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

Verified User
Employee in Sales
Marketing & Advertising Company, 201-500 employeesPhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
Senior Account Manager
Foyr NeoArchitecture & Planning, 201-500 employees
Pros
Chili Piper
- Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- I can send the link to each of my meeting templates for different prospects
Sales Development Representative
SendosoComputer Software, 201-500 employees
PhoneBurner
- PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
- The amount of time it takes to get through a list of calls has almost been cut in half.
- The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
VP of Sales
Best CompanyMarketing & Advertising, 51-200 employees
Cons
Chili Piper
- They are continually improving their offering and we've seen great leaps over the past 2 years.
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
- Faster load times, but we can’t complain too much!
Sales Development Representative
SendosoInformation Technology & Services, 51-200 employees
PhoneBurner
- Could be a little better on the pricing.
- Could offer a better central administrative function.
- Could provide more updates to the app.

Verified User
Engineer in Information Technology
Transportation/Trucking/Railroad Company, 201-500 employeesPricing Details
Chili Piper
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per user, per month
Chili Piper Editions & Modules
Edition
Spicy | $151 |
---|---|
Hot | $251 |
Concierge | $2002 |
Concierge Live | $3502 |
- per user, per month
- flat per month
Additional Pricing Details
Onboarding and Support are included at no additional charge.PhoneBurner
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$149 per user, per month
PhoneBurner Editions & Modules
Edition
Unlimited - 1 user | $149.001 |
---|
- per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.Usability
Chili Piper
No score
No answers yet
No answers on this topic
PhoneBurner
PhoneBurner 9.3
Based on 3 answers
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
Analista de banco de dados
IBMInformation Technology & Services, 10,001+ employees
Support Rating
Chili Piper
Chili Piper 8.2
Based on 16 answers
- Support was very responsive during our integration phase, and after that too.
- They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sales Operations Administrator
ChatmeterMarketing & Advertising, 51-200 employees
PhoneBurner
PhoneBurner 8.7
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Shipping Consultant
UnishippersTransportation/Trucking/Railroad, 1-10 employees
Alternatives Considered
Chili Piper
Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
Market Manager: Strategic Partners & Performance Based Partnerships
ABILITY NetworkHospital & Health Care, 1001-5000 employees
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
Senior Account Manager
Foyr NeoArchitecture & Planning, 201-500 employees
Return on Investment
Chili Piper
- More demos held by simplifying the scheduling process. More demos = more opportunities
- Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
- Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

Verified User
Account Manager in Sales
Computer Software Company, 51-200 employeesPhoneBurner
- [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
- [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.

Verified User
Director in Marketing
Computer Software Company, 51-200 employees