What users are saying about
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42 Ratings
18 Ratings

Chili Piper

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42 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Chili Piper

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
Anonymous | TrustRadius Reviewer

PhoneBurner

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JUNE REY RAMIREZ | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Chili Piper
PhoneBurner
7.9
Contact preview
Chili Piper
PhoneBurner
8.0
Dialer-CRM integration
Chili Piper
PhoneBurner
7.2
Call notes & tags
Chili Piper
PhoneBurner
7.5
Automatic call logging
Chili Piper
PhoneBurner
9.0

Core Dialer

Chili Piper
PhoneBurner
8.8
Outbound dialing
Chili Piper
PhoneBurner
9.1
Inbound routing
Chili Piper
PhoneBurner
8.5
Custom caller ID
Chili Piper
PhoneBurner
8.4
Click-to-call
Chili Piper
PhoneBurner
8.8
Recorded voicemail drop
Chili Piper
PhoneBurner
8.7
Dialer contact import
Chili Piper
PhoneBurner
9.1
Campaign & list management
Chili Piper
PhoneBurner
8.9

Call Follow-up and Quality Assurance

Chili Piper
PhoneBurner
8.9
Follow-up calls
Chili Piper
PhoneBurner
9.0
Dialer reporting & analytics
Chili Piper
PhoneBurner
8.9
Dialer compliance
Chili Piper
PhoneBurner
8.9

Pros

Chili Piper

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
Kathryn Penner | TrustRadius Reviewer

PhoneBurner

  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer

Cons

Chili Piper

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Jonathan Jerozal | TrustRadius Reviewer

PhoneBurner

  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Anonymous | TrustRadius Reviewer

Usability

Chili Piper

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.3
Based on 3 answers
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
Julia Carmargo | TrustRadius Reviewer

Support Rating

Chili Piper

Chili Piper 8.2
Based on 11 answers
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sasha Galkova | TrustRadius Reviewer

PhoneBurner

PhoneBurner 9.0
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer

Alternatives Considered

Chili Piper

As a startup Google calendars were adequate. But as the company grew, the ability to schedule multiple teams and even multiple sales team we had to have a way to allow a logical way to see and schedule the appropriate team. Also giving customers to schedule with certain departments. We felt Chili Piper was our best solution.
Jon S | TrustRadius Reviewer

PhoneBurner

We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JUNE REY RAMIREZ | TrustRadius Reviewer

Return on Investment

Chili Piper

  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
Anonymous | TrustRadius Reviewer

PhoneBurner

  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chili Piper

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chili Piper Editions & Modules

Edition
Free$01
Spicy$151
Hot$251
Concierge$2002
Concierge Live$3502
  1. per user, per month
  2. flat per month
Additional Pricing Details
Onboarding and Support are included at no additional charge.

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

Chili Piper
7.2
PhoneBurner
8.0

Usability

Chili Piper
PhoneBurner
9.3

Support Rating

Chili Piper
8.2
PhoneBurner
9.0

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