Emburse Chrome River vs Fetch

Likelihood to Recommend

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.

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Verified User

Manager in Other

Consumer Services Company, 10,001+ employees

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We use Fetch alongside our website that's built on WordPress. We have some databases set up on our site that pull from Fetch folders, and in some other places on the site, we simply link to files we have stored on our server through Fetch. There is nothing fancy about Fetch—it just gets the job done!

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Verified User

Project Manager in Social Media

Education Management Company, 201-500 employees

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Pros

Chrome River has a modern UI/UX that is intuitive to new users.
Chrome River is a true enterprise (4K+ employees globally) expense management solution.
Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.

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Don Koubsky, Jr

Global Strategic Sourcing

CSG InternationalInformation Technology & Services, 1001-5000 employees

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Consistency: Fetch gives our employees a single portal to enter expenses, avoiding email confusion and lost paperwork.
Clarity: Fetch allowed us to set up departments with one single 'approver'. This way employees would submit expenses and their boss would get a notification reminding them to review pending expenses.
Support: It was easy to communicate with humans at Fetch and they were able to help us with questions we had.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Cons

The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.

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WENDY REED

Sr. AP Specialist

Rich Products CorpFood & Beverages, 1001-5000 employees

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Multi-currency - you can only submit expenses in USD and pay them back in USD. That hasn't been a problem yet, but I guess we'll have to ask employees to do their own conversion if they submit a non-USD receipt.
Needs to have employees install the iPhone or Android app

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Verified User

C-Level Executive in Corporate

Computer Software Company, 51-200 employees

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Likelihood to Renew

Emburse Chrome River 8.3

Based on 6 answers

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

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Lorrie Black

Sr., Business Analyst

The University of New MexicoHigher Education, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Usability

Emburse Chrome River 8.3

Based on 73 answers

We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.

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Tracy Bentham

Manager, Corporate Accounting

Federated Cooperatives Ltd.Wholesale, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Emburse Chrome River 8.1

Based on 88 answers

I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.

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Verified User

Administrator in Finance and Accounting

Law Practice Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Emburse Chrome River 8.5

Based on 2 answers

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

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Robert Ferrandino

Controller

Northeast Treatment CentersMental Health Care, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.

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Verified User

Supervisor in Finance and Accounting

Retail Company, 5001-10,000 employees

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In my previous role our company used Concur. Compared to Concur, Fetch is far simpler and easier to implement for a smaller organization like ours.

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Rachel Walter

Partner

Bootstrap BrandsConsumer Goods, 11-50 employees

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Return on Investment

Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
Audit & review of expenses is much faster saving time and money.

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Verified User

Professional in Finance and Accounting

Wireless Company, 1001-5000 employees

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Fetch saves us time while working on our website.
The low cost of Fetch saves on our overall budget.

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Verified User

Project Manager in Social Media

Education Management Company, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Emburse Chrome River Editions & Modules

—

Additional Pricing Details

We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Fetch Editions & Modules

Edition

Team	$9.95¹

per active user

Additional Pricing Details

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Emburse Chrome River vs Fetch