What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 5 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- Cleo Integration Cloud is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.8
Cin7
78%
2 Ratings
9.5
Cleo Integration Cloud
95%
4 Ratings
Support Rating
8.9
Cin7
89%
4 Ratings
9.0
Cleo Integration Cloud
90%
3 Ratings
Likelihood to Recommend
Cin7
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesCleo Integration Cloud
CLEO Integration Cloud is well suited in any environment where you need to move and translate business data from one format to another or multiple other formats. It is very well suited to replace existing EDI systems that are cumbersome, are a lot of work to add new mappings (add customers for example), or where the support is lousy and you are constantly creating support tickets to try to resolve issues. It just works very well and is constantly improving including keeping up to changes made by various services such as Shopify.
Head of Information Technology
Mondetta ClothingApparel & Fashion, 51-200 employees
Pros
Cin7
- Powerful reporting that can be customized to fit your needs.
- Tons of integrations that help you get up and running quickly.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Cleo Integration Cloud
- A great platform perfectly integrated with the rest of the company's software.
- Detailed design with simple and easy access from anywhere to our information.
- Multi-location and multi-device access.
- We save on hardware, software and maintenance, by minimizing the user's need for powerful equipment and the programs in charge of managing and configuring them, reducing the investment in their acquisition.
- Cleo integration is in charge of technical maintenance and updates.
Information Technology System Administrator
Ryder System, Inc.Transportation/Trucking/Railroad, 5001-10,000 employees
Cons
Cin7
- Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
- Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
- We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesCleo Integration Cloud
- A fully functional help manual would be good. Some topics have no help at all, "envelopeassemblybycontext" for instance.
- A needed feature is to be able to sort files by either file type (FM, RS, BPS) or by filename. Some of our projects have almost a hundred files.
- Better, more descriptive error messages. Sometimes a ruleset or process fails and the error message is not helpful.

Verified User
Employee in Customer Service
Computer Software Company, 51-200 employeesPricing Details
Cin7
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$295 per month
Cin7 Editions & Modules
Edition
Ecommerce | $2951 |
---|---|
Wholesale | $2951 |
Multichannel | $4501 |
Ecommerce Plus | $4951 |
Wholesale Plus | $4951 |
Multichannel Plus | $6501 |
- per month
Additional Pricing Details
—Cleo Integration Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Cleo Integration Cloud Editions & Modules
—
Additional Pricing Details
—Support Rating
Cin7
Cin7 8.9
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Cleo Integration Cloud
Cleo Integration Cloud 9.0
Based on 3 answers
Great data manager in the cloud, at a competitive price, backed by a great company and great professionals.
Information Technology System Administrator
Ryder System, Inc.Transportation/Trucking/Railroad, 5001-10,000 employees
Alternatives Considered
Cin7
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesCleo Integration Cloud
Before choosing a solution, we did a detailed analysis of cost, performance, scaling and support. Cleo checked all the right boxes and we have been very satisfied with our choice.
Sr. Software Engineer
Wells Enterprises, Inc.Food & Beverages, 1001-5000 employees
Return on Investment
Cin7
- Improved inventory accuracy across all channels.
- Sales gains from always showing products as in stock.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Cleo Integration Cloud
- We have easily improved our EDI tenfold (or more) as far as ease of adding new customers for example
- We have saved a ton of money by reducing chargebacks for missing ASNs for example
- We have improved customer scorecards where they measure our EDI performance such as one large brand name customer we sell wholesale to who originally scored us around 28% and after implementing CLEO we quickly went to a 96%+ score.
Head of Information Technology
Mondetta ClothingApparel & Fashion, 51-200 employees