Cin7 vs Cleo Integration Cloud

Likelihood to Recommend

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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It is a simple and easy way to back up a computer to the cloud and integrated with the office 365 environment. And most importantly, the data is physically safe, off-site and protected by redundant copies, encrypted with Enterprise-level security and maintained by expert systems management personnel.

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Lashell Taber

Information Technology System Administrator

Ryder System, Inc.Transportation/Trucking/Railroad, 5001-10,000 employees

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Pros

Powerful reporting that can be customized to fit your needs.
Tons of integrations that help you get up and running quickly.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Sending API calls to clients when submitting data back and forth. They can be tested with Postman and work well.
Converting files to EDI standards. Creating the EDIs is very meticulous and Cleo has all of the standards and does a great job converting the files.
Love the ruleset 2 testing feature. Instead of having to run the project on a test server, the rulesets can be tested locally as soon as they are created.

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Verified User

Employee in Customer Service

Computer Software Company, 51-200 employees

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Cons

Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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Storing data remotely means losing direct control over it.
High cost.

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Lashell Taber

Information Technology System Administrator

Ryder System, Inc.Transportation/Trucking/Railroad, 5001-10,000 employees

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Support Rating

Cin7 8.2

Based on 4 answers

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Cleo Integration Cloud 9.0

Based on 3 answers

Most of the support people are great, but if they would create a comprehensive manual, then I would not need to bug them so much.

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Verified User

Employee in Customer Service

Computer Software Company, 51-200 employees

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Alternatives Considered

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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I have only used Cleo.

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Verified User

Employee in Customer Service

Computer Software Company, 51-200 employees

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Return on Investment

Improved inventory accuracy across all channels.
Sales gains from always showing products as in stock.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Unknown economic impact.

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Lashell Taber

Information Technology System Administrator

Ryder System, Inc.Transportation/Trucking/Railroad, 5001-10,000 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cin7 Editions & Modules

Edition

Ecommerce	$295¹
Wholesale	$295¹
Multichannel	$450¹
Ecommerce Plus	$495¹
Wholesale Plus	$495¹
Multichannel Plus	$650¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Cleo Integration Cloud Editions & Modules

—

Additional Pricing Details

—

Cin7

Cleo Integration Cloud

Likelihood to Recommend

Cin7

Cleo Integration Cloud

Pros

Cin7

Cleo Integration Cloud

Cons

Cin7

Cleo Integration Cloud

Support Rating

Cin7

Cleo Integration Cloud

Alternatives Considered

Cin7

Cleo Integration Cloud

Return on Investment

Cin7

Cleo Integration Cloud

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cin7 Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cleo Integration Cloud Editions & Modules

Additional Pricing Details

Add comparison