Brightmine vs. CIPHR

XpertHR is well suited to providing a good starting point for introducing a new policy or reviewing an existing one. The content organization helps reduce the risk of overlooking relevant considerations. A section on Trending topics provides a helpful prompt to keep current on current issues. The regular email alerts are sound, too, flagging up new resources.

Incentivized

Everything appeared to be in order based on the sales pitch. It wasn't until the post-implementation stage that we understood what wasn't included or was an additional expense. This has restricted our ability to use the system. The help desk is typically helpful and sympathetic, however, it sometimes takes a while for a solution to be provided.

Incentivized

• Template policies are perfect, up to date and read very well
• The manager training sections are great as you can build them into your own sessions and provide accurate answers
• Their themed packs are excellent resources when you are venturing into new guidance, for example supporting menopause in the workplace

Incentivized

• It's easy to use, and the layout makes it simple to get around to the areas you're interested in.
• Affordability Support for the implementation of new procedures.
• Also, everything is arranged in a way that makes it easy to locate distinct parts.

Incentivized

• The employment law service is a bit too basic. The lawyer often gives you very basic or scripted advice that is not tailored to the situation needed
• The functionality search sometimes is not great. You risk getting lost between hundreds of articles without finding what you really need
• Sometimes the articles are too lengthy and you only need a very quick response

Incentivized

• Due to its high price, it hasn't been able to alleviate much of the time-consuming administrative strain.
• No assistance options may be found in several parts, making it difficult for newcomers to understand.

Incentivized

It depends on renewal price

Incentivized

It's great and mostly user friendly. Some of the team have skipped over great information in there as the site was not as intuitive as expected, e.g. finding particular templates

Incentivized

I have never, in 14 years, known XpertHR to be offline!

Incentivized

The site is extremely responsive and loads quickly. Huge searches appear immediately

Incentivized

I requested access to an additional country and they came back very quickly and quickly granted me access

Incentivized

I already knew how to use it so did not need support with this

Incentivized

I have not directly used it but used it by passing on questions and queries to my HR network to obtain their advice. Often I felt that they do not provide direct advice to directly address my concerns or queries but more generic feedback that might be applicable or not. I think their advice often provides multiple and vague outcomes but not tailored to the outcome the business wants

Incentivized

We've been able to give more specific management information, but the expense of the new modules hasn't eliminated much of the time-consuming admin load. Training and implementation were too fast-paced for our liking. In the event this is your first time using an HR Management system, make sure you perform an extensive investigation.

Incentivized

WE only use it in HR but, I have no doubt that it could be scaled across other sites / teams.

Incentivized

• saves so much valuable time when updating policies which is huge as we have a small team and time is limited.
• Normally, it saves time on hours or research as you can find it all on the site, including salary review data.
• Reduces the cost of using employment lawyers all the time for policy updating and other advice.
• It's like a one-stop shop that enables the user to find everything they need on a multitude of topics with extensive information that requires minimal time by the user, but to search for that information individually would take hours, if not days, in some cases.

Incentivized

• Streamlined processes; decreased paperwork; increased productivity.

Incentivized