Cisco Headset 500 Series vs Cisco Headset 700 Series

Likelihood to Recommend

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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As an over-the-head, snug-fitting over-the-ear headset, the style of the Cisco Headset 700 series will not be to everyone's taste. For those that like the style, I can confidently say that the audio quality, noise cancellation, and noise isolating microphones, are among the best across the competition. While the price point is on par with other high-end wireless/BT headsets, the styling and build quality means that these headsets fit in with the look and feel of high-end consumer brands, while delivering the performance and long-term reliability that is expected from a business solution.

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Verified User

Manager in Product Management

Telecommunications Company, 10,001+ employees

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Pros

Comfort
Audio quality
Long-distance range of signal

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Compact and comes with protective hard shell case.
Has music capabilities for skipping songs which some other headsets don't have.
Sleek and modern looking.
Noise cancellation is good compared to Plantronics but not as good as Jabra.

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Verified User

Engineer in Information Technology

Financial Services Company, 1001-5000 employees

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Cons

Not very comfortable
Too expensive

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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The pressure on ears is a bit high, after some time ears start [to hurt].
Mute button is not conveniently located, sometimes it is difficult to find it.
Strange beep sound comes sometimes, don't know from where.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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Support Rating

Cisco Headset 500 Series 6.0

Based on 2 answers

I have not had to engage with support, but based on past interactions, I imagine they would do well.

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Cisco Headset 700 Series 6.9

Based on 2 answers

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Alternatives Considered

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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Plantronics Voyager, although it serves the same purpose, isn’t the same at all! The fact that we are a Cisco and Webex [shop] made it so simple once Cisco started offering headsets. Having to connect desk phones with Poly headsets required connectors and offered no visibility. Cisco managed to give a well designed and powerful headset alternative to everyone, but clearly a no-brainer for Cisco environment.

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Verified User

Account Manager in Sales

Internet Company, 11-50 employees

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Return on Investment

Overall it was too expensive to support. So the ROI just was not there.
It did do its job, it maintained the calls with great voice and speakers.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Although expensive, you get what you pay for with crystal clear audio on meetings.
Being able to use this headset for multiple scenarios also makes the cost easier to justify.

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Daniel Hosking

National Manager Architecture Services

NEC AustraliaComputer Networking, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Headset 500 Series vs Cisco Headset 700 Series