Cisco Headset 500 Series vs Cisco Headset 700 Series

Likelihood to Recommend

The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.

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Pratham Radadiya

Full Stack Engineer

CensusComputer Games, 501-1000 employees

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Cisco Headset 700 is well suited for professionals who do remote interaction with customers and clients on a daily basis. This device helps them provide top-notch sound quality, great noise cancellation, security and great compatibility with large set of devices. Superior noise cancellation and compatibility is important specially in an open workplace where many co-workers are speaking and the resulting noise causes lack of focus. Additionally, given its decent battery life and quick-charge feature, it can be used for over 20 hours which is a desirable.It is not very appropriate for professionals for whom, calling or remote interaction is not a very necessary part of the job. In such cases, if they use the Headset rarely and don't care too much about quality and security, there are other cheaper alternatives.

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Verified User

Engineer in Customer Service

Computer Networking Company, 10,001+ employees

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Pros

Wireless (562) Some are wired but I have wireless.
Clear
Audiophile quality
Long battery life allows me to get through my entire day on a single charge.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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In crowded environments, very clean and clear communication can be provided for both the person using the headset and the other party with the noise-canceling mechanisms.
Smart Sensor Technology (Mute When You Remove Headphones) is a nice feature in my opinion.
More importantly, it has over 15 hours of talk time. Battery life is very good.

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Abdurrahim Ayar

Senior Network Engineer

nformation Technology and Marketing Inc.Information Technology & Services, 1001-5000 employees

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Cons

Firm connection with the charging cradle ( for 561 headsets).
Solid build like their competition or the 700 headset.
Braille on the controls for the visually impaired.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 11-50 employees

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Bluetooth connection - sometimes takes 1-2 times to connect properly.
Receiving multiple calls - sometimes when I am on Webex and receive a call, it disconnects or when I decline the call, it loses the Webex connectivity.
Disconnecting multiple devices using - when I disconnect my phone from it, it will lose connection from my laptop as well.

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Verified User

Contributor in Customer Service

Information Technology & Services Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Support Rating

Cisco Headset 500 Series 6.8

Based on 2 answers

Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Cisco Headset 700 Series 7.3

Based on 2 answers

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Alternatives Considered

The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.

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Mike Narumiya

President, Principal

Klaxon IT SolutionsHospital & Health Care, 11-50 employees

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Key advantages for the Cisco Headset 700 series include simplicity of connections (no special adapter cables needed), long battery life, and general performance for the price point. Integration with the rest of Cisco's Webex eco-system (the Webex app, and Webex Control Hub) hold promise for future enhancements. Areas for improvement include feature management apps that do not depend on a smartphone, and replaceable earpads.

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Verified User

Manager in Product Management

Telecommunications Company, 10,001+ employees

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Return on Investment

Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
Lightweight comfort is really ideal for long calls.

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Verified User

Engineer in Engineering

Information Technology & Services Company, 51-200 employees

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I was provided with the headphones, but my back is not hurting anymore; before I was using heavy headphones.
Due to the battery life we are able to have long collaborative meetings.
The quality of the product means that the battery is healthy after 2 years.

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Verified User

Engineer in Professional Services

Telecommunications Company, 10,001+ employees

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Cisco Headset 500 Series vs Cisco Headset 700 Series