What users are saying about
17 Ratings
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Based on 17 reviews and ratings
Cisco Headset 700 Series
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46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 46 reviews and ratings
Attribute Ratings
- Cisco Headset 700 Series is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.6
Cisco Headset 500 Series
86%
12 Ratings
9.3
Cisco Headset 700 Series
93%
34 Ratings
Likelihood to Renew
Cisco Headset 500 Series
N/A
0 Ratings
9.1
Cisco Headset 700 Series
91%
1 Rating
Support Rating
6.8
Cisco Headset 500 Series
68%
2 Ratings
7.3
Cisco Headset 700 Series
73%
2 Ratings
Likelihood to Recommend
Cisco Headset 500 Series
The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.
Full Stack Engineer
CensusComputer Games, 501-1000 employees
Cisco Headset 700 Series
Cisco Headset 700 is well suited for professionals who do remote interaction with customers and clients on a daily basis. This device helps them provide top-notch sound quality, great noise cancellation, security and great compatibility with large set of devices. Superior noise cancellation and compatibility is important specially in an open workplace where many co-workers are speaking and the resulting noise causes lack of focus. Additionally, given its decent battery life and quick-charge feature, it can be used for over 20 hours which is a desirable.It is not very appropriate for professionals for whom, calling or remote interaction is not a very necessary part of the job. In such cases, if they use the Headset rarely and don't care too much about quality and security, there are other cheaper alternatives.

Verified User
Engineer in Customer Service
Computer Networking Company, 10,001+ employeesPros
Cisco Headset 500 Series
- Wireless (562) Some are wired but I have wireless.
- Clear
- Audiophile quality
- Long battery life allows me to get through my entire day on a single charge.

Verified User
Manager in Information Technology
Financial Services Company, 10,001+ employeesCisco Headset 700 Series
- In crowded environments, very clean and clear communication can be provided for both the person using the headset and the other party with the noise-canceling mechanisms.
- Smart Sensor Technology (Mute When You Remove Headphones) is a nice feature in my opinion.
- More importantly, it has over 15 hours of talk time. Battery life is very good.
Senior Network Engineer
nformation Technology and Marketing Inc.Information Technology & Services, 1001-5000 employees
Cons
Cisco Headset 500 Series
- Firm connection with the charging cradle ( for 561 headsets).
- Solid build like their competition or the 700 headset.
- Braille on the controls for the visually impaired.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesCisco Headset 700 Series
- Bluetooth connection - sometimes takes 1-2 times to connect properly.
- Receiving multiple calls - sometimes when I am on Webex and receive a call, it disconnects or when I decline the call, it loses the Webex connectivity.
- Disconnecting multiple devices using - when I disconnect my phone from it, it will lose connection from my laptop as well.

Verified User
Contributor in Customer Service
Information Technology & Services Company, 1001-5000 employeesPricing Details
Cisco Headset 500 Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Headset 700 Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Cisco Headset 500 Series
Cisco Headset 500 Series 6.8
Based on 2 answers
Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees
Cisco Headset 700 Series
Cisco Headset 700 Series 7.3
Based on 2 answers
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees
Alternatives Considered
Cisco Headset 500 Series
The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.
President, Principal
Klaxon IT SolutionsHospital & Health Care, 11-50 employees
Cisco Headset 700 Series
Key advantages for the Cisco Headset 700 series include simplicity of connections (no special adapter cables needed), long battery life, and general performance for the price point. Integration with the rest of Cisco's Webex eco-system (the Webex app, and Webex Control Hub) hold promise for future enhancements. Areas for improvement include feature management apps that do not depend on a smartphone, and replaceable earpads.

Verified User
Manager in Product Management
Telecommunications Company, 10,001+ employeesReturn on Investment
Cisco Headset 500 Series
- Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
- Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
- Lightweight comfort is really ideal for long calls.

Verified User
Engineer in Engineering
Information Technology & Services Company, 51-200 employeesCisco Headset 700 Series
- I was provided with the headphones, but my back is not hurting anymore; before I was using heavy headphones.
- Due to the battery life we are able to have long collaborative meetings.
- The quality of the product means that the battery is healthy after 2 years.

Verified User
Engineer in Professional Services
Telecommunications Company, 10,001+ employees