Cisco IP Phone 7800 Series vs Polycom Trio

• The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
• The Cisco 7800 IP Phone supports the SIP signaling protocol.
• The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
• It's more cost-effective than the other Cisco models thus explaining some of the limitations.

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• The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
• It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

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• Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
• The extra buttons on a 7861 need handwritten labels beside them.
• The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.

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• Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
• Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
• Support (vendor support is okay, but not great).

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• Little need for support once deployed, works as expected.
• Training ease of use as its pretty straightforward so we have not had to coach users too much.

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• Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

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