What users are saying about
16 Ratings
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Score 9.4 out of 100
43 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cisco IP Phone 7800 Series

In the office it's great! But if you wanted to use it in a high traffic or busy/noisy area then it might be hard to hear. But for most business operations that take place in the normal office type of environment it is a work horse of a phone, easy to manage on the back end for administrators and gets the job done.
Anonymous | TrustRadius Reviewer

Polycom Trio

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
Anonymous | TrustRadius Reviewer

Pros

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Polycom Trio

  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Alfred Brock | TrustRadius Reviewer

Cons

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
  • Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
  • Support (vendor support is okay, but not great).
Anonymous | TrustRadius Reviewer

Usability

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 7.3
Based on 1 answer
Perfect catch-all device for the function we use it for.
Anonymous | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Support Rating

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.3
Based on 6 answers
I cannot fault and comment on support if we haven't used it yet. The 10 I am giving is because there was no need for Cisco support, that means Cisco IP Phone 7800 Series should sell itself. If my review is not making you stand in line then I don't know what will.
Ricardo Adams | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco IP Phone 7800 Series

We compared it to our 8945 models and we selected the 7800 Series because of their remote connectivity feature (MRA/Webex) for employees working from home.
Anonymous | TrustRadius Reviewer

Polycom Trio

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 7800 Series

  • Little need for support once deployed, works as expected.
  • Training ease of use as its pretty straightforward so we have not had to coach users too much.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 7800 Series

Pricing Details

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom Trio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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