What users are saying about
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Top Rated
425 Ratings

Cisco Jabber

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Top Rated
425 Ratings
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Score 8.1 out of 100
211 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Genesys PureConnect

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.2
    72%
    68 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    76 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    118 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    108 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Jabber

    60%

    Genesys PureConnect

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    146 Ratings
    N/A
    0 Ratings

    Notifications

    8.2
    82%
    146 Ratings
    N/A
    0 Ratings

    Discussions

    7.5
    75%
    124 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.6

    Cisco Jabber

    66%

    Genesys PureConnect

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.3
    73%
    67 Ratings
    N/A
    0 Ratings

    Video files

    6.7
    67%
    99 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    104 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.2
    72%
    85 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.4

    Genesys PureConnect

    74%
    Genesys PureConnect ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    6.5
    65%
    52 Ratings

    Validate callers

    N/A
    0 Ratings
    7.5
    75%
    46 Ratings

    Outbound response

    N/A
    0 Ratings
    7.0
    70%
    39 Ratings

    Call forwarding

    N/A
    0 Ratings
    7.9
    79%
    53 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    6.3
    63%
    42 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.4
    84%
    54 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.1
    71%
    35 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.3
    73%
    42 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    35 Ratings

    Call scripts

    N/A
    0 Ratings
    7.3
    73%
    37 Ratings

    Call tracking

    N/A
    0 Ratings
    7.8
    78%
    52 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.3
    73%
    42 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.5
    75%
    36 Ratings

    Workforce Optimization (WFO)

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.6

    Genesys PureConnect

    76%
    Genesys PureConnect ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.2
    82%
    49 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Recording

    N/A
    0 Ratings
    8.5
    85%
    50 Ratings

    Quality management

    N/A
    0 Ratings
    7.5
    75%
    44 Ratings

    Call analytics

    N/A
    0 Ratings
    7.5
    75%
    41 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.2
    72%
    50 Ratings

    Live reporting

    N/A
    0 Ratings
    8.2
    82%
    46 Ratings

    Customer surveys

    N/A
    0 Ratings
    6.8
    68%
    34 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    6.4
    64%
    29 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Genesys PureConnect is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    154 Ratings
    7.7

    Genesys PureConnect

    77%
    113 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    8.6

    Genesys PureConnect

    86%
    12 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    8.7

    Genesys PureConnect

    87%
    9 Ratings

    Availability

    Cisco Jabber

    N/A
    0 Ratings
    9.1

    Genesys PureConnect

    91%
    6 Ratings

    Performance

    Cisco Jabber

    N/A
    0 Ratings
    8.8

    Genesys PureConnect

    88%
    6 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    7.8

    Genesys PureConnect

    78%
    16 Ratings

    In-Person Training

    Cisco Jabber

    N/A
    0 Ratings
    8.2

    Genesys PureConnect

    82%
    4 Ratings

    Online Training

    Cisco Jabber

    N/A
    0 Ratings
    8.3

    Genesys PureConnect

    83%
    3 Ratings

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    6.1

    Genesys PureConnect

    61%
    21 Ratings

    Product Scalability

    Cisco Jabber

    N/A
    0 Ratings
    8.2

    Genesys PureConnect

    82%
    3 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Genesys PureConnect

    CIC is best suited for business models that rely on heavily leverage Data Integration especially one like ours that require real-time and high-speed data access for billing and customer integration.CIC is not well suited for small organizations < 50 where they are only answering phones in the course of doing business VS. the business is the phone.
    Jim Barber | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Genesys PureConnect

    • Purely Software Based System: On Microsoft OS. It is an all software-based system making it easy to manage, integrate and interface with other systems
    • One Vendor: All modules, IVR, ACD, Dialer, WFM are from one vendor. So, no compatibility and latency issues at all.
    • Superb Notifier Service: You don't have to restart any process or service for a change to take effect.
    Shahbaz Chughtai | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Genesys PureConnect

    • Licensing can be challenging and very expensive.
    • Client templates are hard to administer and are built very different than the rest of the functionality.
    • Web desktop has been slow to come along and include all the features.
    • Optimizer is very sub-par product.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Genesys PureConnect

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Genesys PureConnect Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Genesys PureConnect

    Genesys PureConnect 8.6
    Based on 12 answers
    We are so embedded on Pure Connect that we like to progress with it. For instance, we are looking into ways to provide different solutions to our customers, help our business to succeed, and work in a better CX.
    One of the biggest advantages is that all is in one platform.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Genesys PureConnect

    Genesys PureConnect 8.7
    Based on 9 answers
    Our new hire Contact Center agents are able to pick it up quickly and intuitively use it without many questions. As an Admin I was able to learn it quickly with out much training by using internal and external resources
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 9.1
    Based on 6 answers
    The application itself uses a hub and spoke model that can help isolate errors in one section of the application from the rest, creating a much more stable overall program. Of all of the outages that we've had with our contact center platform, I can count on one hand how often it was truly a Genesys issue rather than a network issue, server issue or issue with a platform relied upon for an integration (web services, db calls).
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 8.8
    Based on 6 answers
    Some of the client applications take a bit of time on initial load, but with the move towards web based applications that issue is alleviated. You can tell that effort really isn't putting into the desktop apps any longer and that the client development effort is being put into bringing Interaction Connect closer to feature parity with the desktop (and bringing wholly new features to Connect).As far as IVR operations, web service calls, database operations: they all operate reasonably.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Genesys PureConnect

    Genesys PureConnect 7.8
    Based on 16 answers
    Some cases are resolved quickly others are taking longer and the reseller sometimes has to chase support several times and explain the issue seen several times. While being a direct customer before, I recognise this and it seems that when a case moves to another engineer they don’t read the previous case notes or don’t understand what has been done. This, from a customers perspective, slows down resolution times.
    Ruud Reinold | TrustRadius Reviewer

    In-Person Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 8.2
    Based on 4 answers
    I liked the setup of the whole class. The instructor knew the topic well enough to answer questions from entry level to a more advanced one.
    Instructor encouraged participation of the whole class and was able to engage every one. Also provided "real live" examples so everyone can relate to it.
    Anonymous | TrustRadius Reviewer

    Online Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 8.3
    Based on 3 answers
    The online training itself is good. You are provided resources and can self study to a certain point, but the pacing always felt off. Either snails pace or like trying to drink from a fire hose. I think this easily could have had to do with course material and my personal preparations, though. I would say my main gripe is that since the acquisition the team responsible for actually booking training is very unresponsive and often not knowledgeable about the courses they offer. Booking my last training was a real chore.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 6.1
    Based on 21 answers
    Don't try to go the perfect solution as a first target. Work on answer the more needs with a simple solution. Then analyse and try again to answer the most needs with adding a bit if complexity only if require. No needs to customise straight from the beginning or deployment takes too long.
    Laurent Pret | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Genesys PureConnect

    Call Manager, you had to buy all the components that are out of the box for PureConnect. The licensing model is more expensive on the Cisco side vs the Genesys PureConnect side. Lastly was on the Cisco side since you have to connect/integrate all the components on the cisco side you have to have so many vendors to install those parts. This drives the cost up even more so it was not worth going that route for our organization.
    Micheal McComber | TrustRadius Reviewer

    Scalability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Genesys PureConnect

    Genesys PureConnect 8.2
    Based on 3 answers
    Genesys PureConnect's core and adjunct model allows for fairly easy growth in satellite locations via off site session managers, remote located media servers, remote content servers, etc to allow you to spread the infrastructure out while not pushing as much network traffic to your core data centers.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    Genesys PureConnect

    • We're improving our CX by optimizing our call centers, using additional attributes and keys to identify the best rep for the job.
    • We are also streamlining the journey of each individual customer by using PureConnect as the central interface for omnichannel interactions, allowing us to pick up the conversation where we left off.
    • Using additional attributes that start with the contact center interaction, we're able to track a student journey and proactively step in - increasing our individualized support to focus on the student outcome.
    Blake Dunham | TrustRadius Reviewer

    Screenshots

    Cisco Jabber

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