What users are saying about
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Top Rated
292 Ratings

Cisco Jabber

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Top Rated
292 Ratings
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Score 8.2 out of 100
11 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Screenhero (Discontinued)
8.0
Task Management
Cisco Jabber
8.2
Screenhero (Discontinued)
Gantt Charts
Cisco Jabber
5.0
Screenhero (Discontinued)
Scheduling
Cisco Jabber
6.8
Screenhero (Discontinued)
Workflow Automation
Cisco Jabber
6.1
Screenhero (Discontinued)
Mobile Access
Cisco Jabber
8.2
Screenhero (Discontinued)
8.0
Search
Cisco Jabber
7.8
Screenhero (Discontinued)
Visual planning tools
Cisco Jabber
4.3
Screenhero (Discontinued)
8.0

Communication

Cisco Jabber
6.4
Screenhero (Discontinued)
7.4
Chat
Cisco Jabber
8.6
Screenhero (Discontinued)
9.7
Notifications
Cisco Jabber
8.3
Screenhero (Discontinued)
2.9
Discussions
Cisco Jabber
7.2
Screenhero (Discontinued)
9.7
Surveys
Cisco Jabber
6.5
Screenhero (Discontinued)
Internal knowledgebase
Cisco Jabber
6.1
Screenhero (Discontinued)
Integrates with GoToMeeting
Cisco Jabber
4.6
Screenhero (Discontinued)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Screenhero (Discontinued)
Integrates with Outlook
Cisco Jabber
7.7
Screenhero (Discontinued)

File Sharing & Management

Cisco Jabber
6.9
Screenhero (Discontinued)
9.7
Versioning
Cisco Jabber
6.9
Screenhero (Discontinued)
Video files
Cisco Jabber
7.1
Screenhero (Discontinued)
9.0
Audio files
Cisco Jabber
7.4
Screenhero (Discontinued)
Document collaboration
Cisco Jabber
7.0
Screenhero (Discontinued)
10.0
Access control
Cisco Jabber
7.6
Screenhero (Discontinued)
10.0
Advanced security features
Cisco Jabber
7.5
Screenhero (Discontinued)
Integrates with Google Drive
Cisco Jabber
5.1
Screenhero (Discontinued)
Device sync
Cisco Jabber
6.7
Screenhero (Discontinued)

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Screenhero (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Screenhero (Discontinued)
9.4

Likelihood to Renew

Cisco Jabber
10.0
Screenhero (Discontinued)

Usability

Cisco Jabber
9.0
Screenhero (Discontinued)

Support Rating

Cisco Jabber
8.6
Screenhero (Discontinued)

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