What users are saying about
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Top Rated
424 Ratings

Cisco Jabber

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Top Rated
424 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 9.7 out of 100

Feature Set Ratings

  • Screenhero (Discontinued) ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
8.0

Screenhero (Discontinued)

80%
Cisco Jabber ranks higher in 6/7 features

Task Management

7.2
72%
67 Ratings
N/A
0 Ratings

Gantt Charts

5.7
57%
10 Ratings
N/A
0 Ratings

Scheduling

7.1
71%
75 Ratings
N/A
0 Ratings

Workflow Automation

6.0
60%
17 Ratings
N/A
0 Ratings

Mobile Access

8.1
81%
117 Ratings
8.0
80%
1 Rating

Search

7.2
72%
107 Ratings
N/A
0 Ratings

Visual planning tools

4.1
41%
17 Ratings
8.0
80%
1 Rating

Communication

6.1

Cisco Jabber

61%
7.4

Screenhero (Discontinued)

74%
Cisco Jabber ranks higher in 6/8 features

Chat

8.5
85%
145 Ratings
9.7
97%
5 Ratings

Notifications

8.3
83%
145 Ratings
2.9
29%
3 Ratings

Discussions

7.6
76%
123 Ratings
9.7
97%
4 Ratings

Surveys

5.0
50%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
N/A
0 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
N/A
0 Ratings

File Sharing & Management

6.6

Cisco Jabber

66%
9.7

Screenhero (Discontinued)

97%
Cisco Jabber ranks higher in 5/8 features

Versioning

7.3
73%
67 Ratings
N/A
0 Ratings

Video files

6.7
67%
99 Ratings
9.0
90%
1 Rating

Audio files

7.5
75%
104 Ratings
N/A
0 Ratings

Document collaboration

7.2
72%
85 Ratings
10.0
100%
1 Rating

Access control

6.9
69%
31 Ratings
10.0
100%
2 Ratings

Advanced security features

6.8
68%
33 Ratings
N/A
0 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
N/A
0 Ratings

Device sync

5.7
57%
22 Ratings
N/A
0 Ratings

Attribute Ratings

  • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Cisco Jabber

81%
153 Ratings
9.4

Screenhero (Discontinued)

94%
7 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Screenhero (Discontinued) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

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