What users are saying about
Cisco Jabber
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Top Rated
424 Ratings
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Based on 424 reviews and ratings
11 Ratings
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Based on 11 reviews and ratings
Feature Set Ratings
- Screenhero (Discontinued) ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
6.5
Cisco Jabber
65%

8.0
Screenhero (Discontinued)
80%
Cisco Jabber ranks higher in 6/7 features
Cisco Jabber ranks higher in 6/7 features
Task Management
7.2
72%
67 Ratings

N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings

N/A
0 Ratings
Scheduling
7.1
71%
75 Ratings

N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings

N/A
0 Ratings
Mobile Access
8.1
81%
117 Ratings

8.0
80%
1 Rating
Search
7.2
72%
107 Ratings

N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings

8.0
80%
1 Rating
Communication
6.1
Cisco Jabber
61%

7.4
Screenhero (Discontinued)
74%
Cisco Jabber ranks higher in 6/8 features
Cisco Jabber ranks higher in 6/8 features
Chat
8.5
85%
145 Ratings

9.7
97%
5 Ratings
Notifications
8.3
83%
145 Ratings

2.9
29%
3 Ratings
Discussions
7.6
76%
123 Ratings

9.7
97%
4 Ratings
Surveys
5.0
50%
15 Ratings

N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings

N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings

N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings

N/A
0 Ratings
File Sharing & Management
6.6
Cisco Jabber
66%

9.7
Screenhero (Discontinued)
97%
Cisco Jabber ranks higher in 5/8 features
Cisco Jabber ranks higher in 5/8 features
Versioning
7.3
73%
67 Ratings

N/A
0 Ratings
Video files
6.7
67%
99 Ratings

9.0
90%
1 Rating
Audio files
7.5
75%
104 Ratings

N/A
0 Ratings
Document collaboration
7.2
72%
85 Ratings

10.0
100%
1 Rating
Access control
6.9
69%
31 Ratings

10.0
100%
2 Ratings
Advanced security features
6.8
68%
33 Ratings

N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings

N/A
0 Ratings
Device sync
5.7
57%
22 Ratings

N/A
0 Ratings
Attribute Ratings
- Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.1
Cisco Jabber
81%
153 Ratings

9.4
Screenhero (Discontinued)
94%
7 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings

Screenhero (Discontinued)
N/A
0 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings

Screenhero (Discontinued)
N/A
0 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings

Screenhero (Discontinued)
N/A
0 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Screenhero (Discontinued)
- Pair development
- Knowledge Shares
- Bug-reporting and explanation
- Audio/voice integration WITH video share
- Makes gaming very fun
- Copy/Paste works flawlessly from my computer to another screenhero users computer.
- Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
- I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.

Verified User
Analyst in Quality Assurance
Computer Software Company, 501-1000 employeesPros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesScreenhero (Discontinued)
- EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
- Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Senior Support
RiskalyzeInternet, 51-200 employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Screenhero (Discontinued)
- I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
- Most probably it'll be monetized as an extra feature.
- This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
- Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Software Engineer
SportsBoard Mobile Player Assessment SolutionsFinancial Services, 1-10 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Screenhero (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Screenhero (Discontinued) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Screenhero (Discontinued)
Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.

Verified User
Manager in Product Management
Financial Services Company, 51-200 employeesReturn on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Screenhero (Discontinued)
- Easier way to have conversations! It's quick and simple.
- Skip the toneless slack conversation and hash it out over ScreenHero!
- Screen sharing has been very beneficial.
Support Team Manager
RiskalyzeComputer Software, 51-200 employees