Cisco Jabber vs Screenhero (Discontinued)

• Easy connection with internal and external colleagues via syncing with Outlook contacts.
• Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
• Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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• EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
• Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.

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• Stability depends on internet connection more than it needs to
• Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
• Expensive pricing and pricing model for big organizations (per license)

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• I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
• Most probably it'll be monetized as an extra feature.
• This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
• Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.

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• Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
• More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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• Easier way to have conversations! It's quick and simple.
• Skip the toneless slack conversation and hash it out over ScreenHero!
• Screen sharing has been very beneficial.

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