29 Ratings
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Score 8.1 out of 100
65 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Secure Web Appliance

We have both scenarios where we can describe that. For example, in the HQ, where we have about 3,000 users, Cisco IronPort Web Security Appliance is the ideal solution, because we can consolidate all the Internet access, policies, rules, etc. in the same box. However, if you have small offices with a few users, it's hard to justify one big and expensive box that could cost more than the whole office infrastructure.
Eduardo Viero | TrustRadius Reviewer

Mimecast Secure Email Gateway

Mimecast has been great at filtering our email for spam, phishing attempts, and potentially dangerous email attachments. We have been very happy with the reliability of the Mimecast services - I don't remember it being down in 2 years of using the service. My one complaint is that the admin console is not very easy to navigate, which makes some of the services difficult to implement. That being said, their support team has been great about walking us through these issues.
Josh Cope | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Cisco Secure Web Appliance
Mimecast Secure Email Gateway
8.6
Anti-malware
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
8.5
Cusomizability
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
7.9
Data Loss Protection
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
8.9
Threat Detection
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
8.9
Sandboxing
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
9.1
End-to-End Encryption
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
9.3
Management Tools
Cisco Secure Web Appliance
Mimecast Secure Email Gateway
7.5

Pros

Cisco Secure Web Appliance

  • SMA gave us central control over multiple servers, simplifying management.
  • Performance of the Appliance VM exceeded that of our old physical appliance-based solution.
  • Convenient licensing for virtualized environments that allows easy scaling.
Anonymous | TrustRadius Reviewer

Mimecast Secure Email Gateway

  • Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook
  • SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs
  • URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs
Anonymous | TrustRadius Reviewer

Cons

Cisco Secure Web Appliance

  • The default metrics on the dashboard visualization are not that useful. It is not much customizable too. Some of the dashboard features like load, volume, etc. can have a hide option.
  • The false negatives are more than false positives. A lot of the times, it verdicts the same email as malicious and non-malicious. This can be reduced.
Kuntal Das | TrustRadius Reviewer

Mimecast Secure Email Gateway

  • The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup.
  • They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology.
  • Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page.
Debbie Johnson | TrustRadius Reviewer

Usability

Cisco Secure Web Appliance

Cisco Secure Web Appliance 9.0
Based on 1 answer
Because it's one of those products you almost don't realize it exists from the end user. From the administrator perspective, you can do everything on its web interface and it's very intuitive to manage, once you know the concepts behind identities, acls, etc. Also, once you build the control structure, I mean, you link 'local' groups with your own Active Directory groups, as we did here, you don't need to be managing those things on the appliance itself.
Eduardo Viero | TrustRadius Reviewer

Mimecast Secure Email Gateway

No score
No answers yet
No answers on this topic

Support Rating

Cisco Secure Web Appliance

Cisco Secure Web Appliance 6.5
Based on 4 answers
Our experience with Cisco's support was terrible. Other than the fact that they don't respond to service-related emails with urgency, they also keep on changing the policies that affected us. Recently, they came up with a new look for the same software, which was insanely slow. Renewal of keys for the old interface took months. Overall, the support was not very friendly from the users' point of view.
Kuntal Das | TrustRadius Reviewer

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway 8.8
Based on 10 answers
When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Secure Web Appliance

At home I have a McAfee service that does similar tasks and helps manage the users of my internet. McAfee seems more user friendly and easier to set exceptions.
Anonymous | TrustRadius Reviewer

Mimecast Secure Email Gateway

Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Dale Simpson | TrustRadius Reviewer

Return on Investment

Cisco Secure Web Appliance

  • Security! Security! Security! We are financial company that work with very sensitive information. A lot of unsafe traffic was blocked on the Cisco IronPort WSA over years of using it. We did not earn on it but absolutely sure that we did not lose 'gazillion' of dollars being infected or scammed.
  • Easy to configure and use, no need to teach new personnel how work with this product (hopefully saving time = saving money).
  • Unfortunately the price of license subscription made financial managers push IT dept. to look for something cheaper.
Valeryi Mezentsev | TrustRadius Reviewer

Mimecast Secure Email Gateway

  • Positive - It's hard to put a dollar amount on prevention, but we have been saved many times by the email and URL security filter. Users have clicked on links which were blocked by Mimecast. We have avoided costly ransomware and virus situations many times because of this.
  • Cost savings - Mimecast has worked with us to set reasonable prices, especially because we are a non-profit. At the time of purchase they were significantly cheaper than their closest competitor (Proofpoint).
  • Subscription cost. This is a subscription product so overall it can be more expensive than an on-premise solution. However we feel that the cost was well worth the security benefits.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Secure Web Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mimecast Secure Email Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Secure Web Appliance
6.8
Mimecast Secure Email Gateway
9.0

Usability

Cisco Secure Web Appliance
9.0
Mimecast Secure Email Gateway

Support Rating

Cisco Secure Web Appliance
6.5
Mimecast Secure Email Gateway
8.8

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