Cisco Unified Contact Center vs. Samespace
Cisco Unified Contact Center vs. Samespace
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Samespace | Mid-Size Companies (51-1,000 employees) | Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics. | $50 per user per month, billed annually. Starting at 10 users. |
Cisco Unified Contact Center | Samespace | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $50 per user per month | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Samespace | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Cisco Unified Contact Center | Samespace | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | Samespace | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Samespace | |
---|---|---|
Likelihood to Recommend | 9.6 (49 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (16 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Samespace | |
---|---|---|
Likelihood to Recommend | Cisco | Samespace No answers on this topic |
Pros | Cisco | Samespace No answers on this topic |
Cons | Cisco | Samespace No answers on this topic |
Likelihood to Renew | Cisco | Samespace No answers on this topic |
Usability | Cisco | Samespace No answers on this topic |
Support Rating | Cisco | Samespace No answers on this topic |
Alternatives Considered | Cisco | Samespace No answers on this topic |
Contract Terms and Pricing Model | Cisco | Samespace No answers on this topic |
Professional Services | Cisco | Samespace No answers on this topic |
Return on Investment | Cisco | Samespace No answers on this topic |
ScreenShots |