Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.
1) Cisco Unified Contact Center delivered a more reliable and dependable experience when compared to its competitors 2) The Cisco brand has a much better appreciation in the market compared to its competitors 3) The features on the Cisco platform were a better match to the …
Cisco Unified Contact Center can integrate with all these solutions in a near-native way, with the use of a nuance speech recognition. We expand our services to autocall attendees for services that can be automated, so a user doesn't need to connect with an agent to receive the …
Cisco Unified Contact Center is, it's a much more robust solution and much more stable, particularly if you're looking at large industry-standard companies.
They both work independently great. Working with Webex Contact Center and Cisco Contact Center both holds up in the end. What I like about Cisco Contact Center, you have the ability to host locally whereas Webex Contact Center is cloud based. Both are good products I would …
A cloud-based contact centre requires more technical support as the system is still under development. Technical complex factors are more, the things don't come as a package like the Cisco Unified Contact Center does.
For customers that don't prefer the cloud solutions because they're afraid of data leak and instead prefer the on-premise solution to maintain their customers' sensitive data on their contact centers, i.e. banking sector, UCCE would win. This doesn't mean the cloud CCaaS won't …
Cisco Unified Contact Center has no comparison with any other software or app out there, For me, it is the most viable option if you want your organization to lead since you literally have everything you need to be able to develop your company and stand out from the others …
Cisco Unified Contact Center has proven to be very valuable despite its price, it can help in all areas of a company, like all software, it is not perfect, but it has great support, the support agents also give you solutions for certain problems and bugs that you may come …
If you want your business to improve and grow, don't hesitate to buy this software, I'm pretty sure it will help your small and medium business to grow and be better, your co-workers and you'll be happy too, It's a beautiful software, not everything is perfect, it has some …
Cisco Integrated Communication Center it's a great match for Microsoft Power BI which provides excellent integration to create high quality and specific reports, a great feature when your organization already has its own way of analyzing performance and areas for improvement. I …
Both with similar purposes and features, but Cisco provides a better measurement for KPI's and target goals which are important to the client, while also helping us keep track of our employee's performance and how is that impacting our customer's satisfaction with the level of …
As we are a Cisco partner/reseller, we didn't really look for other vendor solution. But if you look for a robust and reliable solution, Cisco is the vendor to go with.
Similar I guess, however, I feel like Avaya was more suited for a contact center and allowed for all information to be in one place. The QA Forms were more flexible and easy to review. Predicative analysis was available to assist with scheduling and staffing. It was easier to …
Both Avaya and Cisco Unified Contact Center are great solutions in their own right. It is a matter of preference at a certain point. Both interfaces are solid and the agents have good visibility on their call progress. I'd say Avaya's live chat is a little more fleshed out, but …
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Chose Cisco Unified Contact Center
After our experiences with Cisco Unified Contact Center, we decided that a cloud solution would provide 24/7 uptime--and, it did. We actually picked Genesys Cloud over Cisco Unified Contact Center and have not had any regrets. Not only do we not have to deal with the telephone …
Freshchat is more basic since it only uses stars to be able to rate the attention, instead Cisco Unified Contact Center is more complete and this software was chosen since it gives us a more detailed report and in the areas in which we can improve. And it is much cheaper, which …
I have not used other vendors solution but I am quite familiar with the Webex Contact center cloud offering. I would say they both offer the basics but the Cloud offering is clearly the future. It is still improving and has some hiccups but will be a contender for the long run. …
Some of the solutions evaluated provided options which were not compatible with the existing infrastructure, while Cisco Contact Center Solution provided option for using existing hardware and network setup.
Cisco Contact center has a very good Cisco TAC support which excel in troubleshooting for Cisco products. It is easy to integrate with Cisco Call Manager which manages the phones and also with other third-party apps which are used for Workflow management and call recording. …
Since [Cisco Unified Contact Center] UCC has been around forever, there has been little to no effort to enhance UCCE/X as core platforms. Chances are good they will be sunset sooner than later. CVP has potential as an on prem solution. The future is Webex Contact Center as long …
The closest comparison would be the Genesys Engage platform in terms of it being a non-SaaS CC environment and aimed at the higher end environment in terms of scale and complexity. Genesys [is] better if you want an all-in-one solution with accountability sitting in one area, …
Cisco is right in line with these solutions from a call agent management solution. While it may require more effort to build reports (or even exporting them to manipulate the data to look the way I need), Cisco offers access to all of the data I need.