29 Ratings
29 Ratings
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Score 8.1 out of 100
23 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Sangoma Asterisk is rated higher in 1 area: Likelihood to Recommend
  • Cisco VoIP PBX and Sangoma Asterisk are tied in 1 area: Support Rating

Likelihood to Recommend

7.7

Cisco VoIP PBX

77%
8 Ratings
9.5

Sangoma Asterisk

95%
6 Ratings

Usability

9.0

Cisco VoIP PBX

90%
1 Rating

Sangoma Asterisk

N/A
0 Ratings

Support Rating

8.0

Cisco VoIP PBX

80%
2 Ratings
8.0

Sangoma Asterisk

80%
2 Ratings

Likelihood to Recommend

Cisco

The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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Sangoma

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
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Pros

Cisco

  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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Sangoma

  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.
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Cons

Cisco

  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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Sangoma

  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
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Pricing Details

Cisco VoIP PBX

Starting Price

Editions & Modules

Cisco VoIP PBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sangoma Asterisk

    Starting Price

    Editions & Modules

    Sangoma Asterisk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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      Sangoma

      No answers on this topic

      Support Rating

      Cisco

      Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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      Sangoma

      I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
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      Alternatives Considered

      Cisco

      As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
      Read full review

      Sangoma

      [Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
      Read full review

      Return on Investment

      Cisco

      • Positive impact is users are happy with service provided by Cisco VoIP PBX.
      • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
      Read full review

      Sangoma

      • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
      • the savings and speed means lower cost on our service making us more competitive
      • stability
      Read full review

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