What users are saying about
29 Ratings
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Score 8.2 out of 100
82 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Cisco Webex Experience Management is rated higher in 2 areas: Likelihood to Recommend, Usability
  • UserZoom is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.6

Cisco Webex Experience Management

86%
10 Ratings
8.1

UserZoom

81%
14 Ratings

Likelihood to Renew

Cisco Webex Experience Management

N/A
0 Ratings
10.0

UserZoom

100%
1 Rating

Usability

8.2

Cisco Webex Experience Management

82%
1 Rating
8.0

UserZoom

80%
1 Rating

Support Rating

8.2

Cisco Webex Experience Management

82%
1 Rating
9.0

UserZoom

90%
3 Ratings

Likelihood to Recommend

Cisco

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
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UserZoom

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
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Pros

Cisco

  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
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UserZoom

  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
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Cons

Cisco

  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
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UserZoom

  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
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Pricing Details

Cisco Webex Experience Management

Starting Price

$0 Per Month / 50 Responses / 1 user

Editions & Modules

Cisco Webex Experience Management editions and modules pricing
EditionModules
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006

Footnotes

  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

UserZoom

Starting Price

Editions & Modules

UserZoom editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    No answers on this topic

    UserZoom

    I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
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    Usability

    Cisco

    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
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    UserZoom

    Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
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    Support Rating

    Cisco

    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
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    UserZoom

    From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
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    Alternatives Considered

    Cisco

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
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    UserZoom

    On several occasions, the participants claimed that TryMyUI was extremely laggy towards the end of the sessions, and got frustrated. We have trialed UserTesting and decided to make the switch. Our team especially like the variety of templates on the platform targetting various needs such as preference test, web/app usability, short tests, etc.
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    Return on Investment

    Cisco

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
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    UserZoom

    • A must-have tool for any CPG UX website/path-to-purchase testing!
    • App testing: easy enough to work with that there's no excuse for not testing early and often.
    • Not inexpensive, but every great product must have as equally a great user experience designed in!
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    Screenshots

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