What users are saying about
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147 Ratings
56 Ratings
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Score 7.6 out of 100

LogMeIn Central

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147 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

LogMeIn Central

It's [the] best tool if you want to support users remotely or [manage] remote servers. This tool is most helpful when you are dealing with users who [are] not computer savvy. You can simply take control and take care of the issue. The performance is sometimes slow. If you need to install the client software on [a] user's computer then it's more complicated.
Rohit Patel | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.7
LogMeIn Central
8.4
Screen sharing
Cisco Webex Support
7.5
LogMeIn Central
9.4
File transfer
Cisco Webex Support
7.8
LogMeIn Central
8.9
Instant message
Cisco Webex Support
7.7
LogMeIn Central
8.4
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
LogMeIn Central
6.3
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
LogMeIn Central
8.1
Over-the-Internet remote session
Cisco Webex Support
7.1
LogMeIn Central
9.2
Initiate remote control from mobile
Cisco Webex Support
9.0
LogMeIn Central
8.5
Remote management of servers & workstations
Cisco Webex Support
2.5
LogMeIn Central
9.3
Remote Active Directory® management
Cisco Webex Support
2.5
LogMeIn Central
8.1
Centralized management dashboard
Cisco Webex Support
4.9
LogMeIn Central
8.9
Session record
Cisco Webex Support
8.7
LogMeIn Central
8.9
Annotations
Cisco Webex Support
6.8
LogMeIn Central
8.1
Monitoring and Alerts
Cisco Webex Support
2.5
LogMeIn Central
7.1
Multi-platform remote control
Cisco Webex Support
8.1
LogMeIn Central
8.7

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

LogMeIn Central

  • Notifying us when a computer is offline and how long it been off line helps us with employee control.
  • The security of logging in with username and password keeps anyone from being able to take over others system
  • The ability to be able to turn on a computer when I'm not able to make it to the location has been a plus.
Lashundra Coakley | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

LogMeIn Central

  • Not compatible with all operating systems - It would be great if they rolled out to all platforms
  • Requires a good internet connection to keep a stable connection
  • Screen resolution could be improved as the quality of the remote desktop decreases and can sometimes be jittery
Usamah Ahmed | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 9.3
Based on 64 answers
The app works great on both laptops and Mobile devices (iPhone and iPad). I am able to connect to the remote computer even if we are both on cellular and with 3 bars of signal. I have used it on a Plane via GOGO service. I am able to track the laptops and if they are up to date on Microsoft patches.
Rich Platt | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 9.7
Based on 111 answers
I don't recall ever experiencing issues with LogMeIn Central. It's always there! It offers a very reliable service that I don't see a lot on other services offered in the industry. LogMeIn does have planned outages for maintenance purposes but they do notify way ahead of time and also they're very short and they schedule them in the middle of the night or on weekends when is less obstructive
Jesse Reyes | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 3.2
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

LogMeIn Central

When I researched TeamViewer prior to choosing LogMeIn I found that LogMeIn was much more suited for providing a central location to access and control all of your computers. TeamViewer seems to be more suited for individuals to use to access other computers. LogMeIn provides a wealth of technical features that TeamViewer just does not have
Jesse Evans | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

LogMeIn Central

  • Many times a user will have to ship a machine back to us to repair. With LogMeIn we can remote in and fix most problems without seeing the machine physically.
  • Getting alerts when a machine or server is offline limits downtime and prevents loss of revenue.
  • Even with a power outage we can use Central on the internet or mobile to connect to users to get them working until our systems are back online.
Chris Lewis | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Central Editions & Modules

Edition
LogMeIn Central$801
  1. per month (minimum 25 computers)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
LogMeIn Central
8.8

Likelihood to Renew

Cisco Webex Support
9.1
LogMeIn Central
6.4

Usability

Cisco Webex Support
7.0
LogMeIn Central
9.3

Reliability and Availability

Cisco Webex Support
LogMeIn Central
9.7

Support Rating

Cisco Webex Support
3.2
LogMeIn Central
8.8

Implementation Rating

Cisco Webex Support
LogMeIn Central
8.2

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