What users are saying about
5 Ratings
65 Ratings
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Score 7.9 out of 100
5 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Remote Administration

    6.6

    Cisco Webex Support

    66%

    Teradici

    Feature Set Not Supported
    N/A
    Cisco Webex Support ranks higher in 14/14 features

    Screen sharing

    8.2
    82%
    9 Ratings
    N/A
    0 Ratings

    File transfer

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Instant message

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.9
    79%
    9 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    4.4
    44%
    6 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    5.7
    57%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.8
    68%
    7 Ratings
    N/A
    0 Ratings

    Session record

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Annotations

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.4
    64%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    5.2
    52%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Webex Support is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.4

    Cisco Webex Support

    74%
    11 Ratings
    7.0

    Teradici

    70%
    1 Rating

    Likelihood to Renew

    9.1

    Cisco Webex Support

    91%
    3 Ratings

    Teradici

    N/A
    0 Ratings

    Usability

    7.0

    Cisco Webex Support

    70%
    1 Rating

    Teradici

    N/A
    0 Ratings

    Support Rating

    1.2

    Cisco Webex Support

    12%
    5 Ratings

    Teradici

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
    Read full review

    Teradici

    I haven't used it as much over WAN connections but I am familiar with Teradici's efficiency over slow links. In our LAN, environment, the best feature is central management and small footprint. These primarily go into lab, testing and kiosk areas due to minimal hardware outlay and easier to lock down.
    Read full review

    Pros

    Cisco

    • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
    • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
    • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
    Read full review

    Teradici

    • Management of zero clients and their configuration
    • Efficient use of bandwidth for sound and video
    • Reliable drivers
    Read full review

    Cons

    Cisco

    • During initial setups it can be a little confusing.
    • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
    • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
    Read full review

    Teradici

    • What was once free is no longer free, that is, management
    • Version compatibility between different generations is complicated
    • Not the most compatible solution
    Read full review

    Pricing Details

    Cisco Webex Support

    Starting Price

    Editions & Modules

    Cisco Webex Support editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Teradici

      Starting Price

      Editions & Modules

      Teradici editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
        Read full review

        Teradici

        No answers on this topic

        Usability

        Cisco

        Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
        Read full review

        Teradici

        No answers on this topic

        Support Rating

        Cisco

        As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
        Read full review

        Teradici

        No answers on this topic

        Alternatives Considered

        Cisco

        I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
        Read full review

        Teradici

        VMware Blast! is now VMware's standard for VDI. It has some features that make it better in a VMware environment. Existing PCoIP systems we have are Teradici-based so I am glad that standard is still available. When it comes to hardware, Teradici is still the most available so we continue to choose them.
        Read full review

        Return on Investment

        Cisco

        • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
        • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
        Read full review

        Teradici

        • Failure rate of devices is really low
        • Even without firmware updates, zero clients remain useful years after placement
        • Zero clients and virtualized desktops infrastructure is competitive with dedicated PC's
        Read full review

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