What users are saying about
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Top Rated
273 Ratings
61 Ratings

Webex (formerly Webex Teams)

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Top Rated
273 Ratings
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Score 8 out of 100
61 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Egnyte

Egnyte is great for working collaboratively on documents that are passed around from person to person. We use the WebEdit feature so only one person can edit the document at a time, which avoids confusion with multiple rounds of edits and is a huge help with version control. We have implemented our own detailed filing system and as long as this adheres to it, it means that there are never any missing files, or issues with finding/accessing documents when members of staff are on holiday or off sick. However, there are some documents that we still use Google Docs and Google Sheets for, as Egnyte doesn't allow multiple people to edit a document simultaneously. For collaborative work with clients, it's still very useful to be able to work on a document or spreadsheet at the same time and have instant updates, which Google services are good for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.5
Egnyte
Task Management
Webex (formerly Webex Teams)
7.3
Egnyte
Gantt Charts
Webex (formerly Webex Teams)
6.8
Egnyte
Scheduling
Webex (formerly Webex Teams)
7.6
Egnyte
Workflow Automation
Webex (formerly Webex Teams)
7.1
Egnyte
Mobile Access
Webex (formerly Webex Teams)
9.1
Egnyte
Search
Webex (formerly Webex Teams)
8.1
Egnyte
Visual planning tools
Webex (formerly Webex Teams)
6.7
Egnyte

Communication

Webex (formerly Webex Teams)
7.8
Egnyte
Chat
Webex (formerly Webex Teams)
9.1
Egnyte
Notifications
Webex (formerly Webex Teams)
9.2
Egnyte
Discussions
Webex (formerly Webex Teams)
8.8
Egnyte
Surveys
Webex (formerly Webex Teams)
7.7
Egnyte
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Egnyte
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Egnyte
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Egnyte
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Egnyte

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Egnyte
8.9
Versioning
Webex (formerly Webex Teams)
7.6
Egnyte
8.8
Video files
Webex (formerly Webex Teams)
8.6
Egnyte
9.1
Audio files
Webex (formerly Webex Teams)
8.9
Egnyte
9.0
Document collaboration
Webex (formerly Webex Teams)
7.2
Egnyte
8.4
Access control
Webex (formerly Webex Teams)
7.7
Egnyte
8.9
Advanced security features
Webex (formerly Webex Teams)
8.2
Egnyte
Integrates with Google Drive
Webex (formerly Webex Teams)
6.3
Egnyte
Device sync
Webex (formerly Webex Teams)
8.7
Egnyte
9.1
File search
Webex (formerly Webex Teams)
Egnyte
9.3

Cloud Storage Security & Administration

Webex (formerly Webex Teams)
Egnyte
9.3
User and role management
Webex (formerly Webex Teams)
Egnyte
9.1
File organization
Webex (formerly Webex Teams)
Egnyte
9.7
Device management
Webex (formerly Webex Teams)
Egnyte
9.2

Cloud Storage Platform

Webex (formerly Webex Teams)
Egnyte
8.9
Performance
Webex (formerly Webex Teams)
Egnyte
9.0
Reliability
Webex (formerly Webex Teams)
Egnyte
8.5
Storage Reports
Webex (formerly Webex Teams)
Egnyte
9.2

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Egnyte

  • One of Egnyte's features that we use quite frequently is file sharing to individuals outside of our company - whether we're sharing documents with prospects, potential buyers, or clients, it's as easy as sending a link to share a file, or creating a guest profile for them to sign in if they need to upload documents to us.
  • Desktop sync is a feature in Egnyte that we could not live without! The continuous sync means that our systems always have the latest version of every document that's worked on almost instantaneously.
  • Password protected file sharing is a must - we are a business brokerage firm and so client confidentiality is one of our highest priorities. Having the ability to put our files behind a password-protected link for viewing and downloading has helped us immensely.
Chelsey Clayton | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Egnyte

  • Workshops - a lot of people in our field have experienced a learning curve when implementing Egnyte. I think good workshops online would be excellent tools to allow them to reach Egnyte's full potential
  • Breaking links - If I share a confidential file, it would be excellent to easily re-access that link that was sent to that file and break that link (force it to no longer work). As it stands that often has to be done universally, and so one wrong move on our side has the potential to be catastrophic. There may be a way that I don't know about, but I think that points back to the idea of workshops
  • Varying user access - it would be nice to allow users to edit and delete only in certain parts of Egnyte, rather than giving them administrative access across the board.
Shawn Petrunak | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Egnyte

Egnyte 10.0
Based on 5 answers
We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
Evan Wilson | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 64 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Egnyte

Egnyte 9.5
Based on 4 answers
We can really do anything we would like within Egnyte. If we find we're missing something, we can always go through their community and suggest changes. The major thing we're missing is the collaboration option within the desktop apps. It's working online though and for now, that's enough. Once it's implemented it will be 10/10.
Christopher Fritz | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Egnyte

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Egnyte

Egnyte 8.9
Based on 6 answers
Haven't had any issues with online page loading time. However, when downloading Keynote or Numbers files to WebEdit, there is often a delay in the file downloading or opening. Sometimes there are also issues with it opening multiple versions of the same file in WebEdit. One of these will be the WebEdit version and one will be a local version, if you don't notice this or accidentally close the wrong one, then you can lose your work. Sometimes this is retrievable through locally stored files but it does cause difficulties.
Anonymous | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 110 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Egnyte

Egnyte 8.0
Based on 8 answers
I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Egnyte

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Egnyte

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Egnyte

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Egnyte

We also looked at Dropbox and a few others, and we found that Egnyte was (at the time) the ONLY HIPPA and Part 11 compliant software on the market. We loved the security features in Egnyte and felt safe trusting our data to such an innovative and reputable company. We are happy daily that we made the decision we did.
Katie Stevens | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Egnyte

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Egnyte

  • Not having to install significant IT infrastructure is a real positive.
  • Rapid remote access to data helps business operations significantly.
  • Not having to hire in-house IT people to manage infrastructure is a significant cost saving.
  • Security is a concern as data could be accessed with just a password.
John Watson | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Egnyte

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Egnyte Editions & Modules

Edition
Team (1-10 employees)$101
Business (10-100 employees)$201
Enterprise (50+ employees)Contact sales team
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Egnyte
8.9

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Egnyte
10.0

Usability

Webex (formerly Webex Teams)
9.1
Egnyte
9.5

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Egnyte

Performance

Webex (formerly Webex Teams)
9.0
Egnyte
8.9

Support Rating

Webex (formerly Webex Teams)
8.3
Egnyte
8.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Egnyte

Online Training

Webex (formerly Webex Teams)
8.0
Egnyte

Implementation Rating

Webex (formerly Webex Teams)
8.6
Egnyte

Scalability

Webex (formerly Webex Teams)
10.0
Egnyte

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