What users are saying about
170 Ratings
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Score 8.1 out of 100
55 Ratings
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Score 9.4 out of 100

Feature Set Ratings

    File Sharing & Management

    8.4

    Citrix ShareFile

    84%

    AppRiver, from Zix

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 7/7 features

    Versioning

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Video files

    6.2
    62%
    35 Ratings
    N/A
    0 Ratings

    Audio files

    5.6
    56%
    34 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.6
    96%
    50 Ratings
    N/A
    0 Ratings

    Access control

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    File search

    9.8
    98%
    51 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.5

    Citrix ShareFile

    95%

    AppRiver, from Zix

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    User and role management

    9.0
    90%
    49 Ratings
    N/A
    0 Ratings

    File organization

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Device management

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.8

    Citrix ShareFile

    98%

    AppRiver, from Zix

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    Performance

    9.7
    97%
    51 Ratings
    N/A
    0 Ratings

    Reliability

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.7
    97%
    43 Ratings
    N/A
    0 Ratings

    Secure Email Gateway

    Citrix ShareFile

    Feature Set Not Supported
    N/A
    8.6

    AppRiver, from Zix

    86%
    AppRiver, from Zix ranks higher in 7/7 features

    Anti-malware

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Cusomizability

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Data Loss Protection

    N/A
    0 Ratings
    7.6
    76%
    3 Ratings

    Threat Detection

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Sandboxing

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    End-to-End Encryption

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Management Tools

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Attribute Ratings

    • Citrix ShareFile is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • AppRiver, from Zix is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.9

    Citrix ShareFile

    99%
    57 Ratings
    9.4

    AppRiver, from Zix

    94%
    30 Ratings

    Likelihood to Renew

    10.0

    Citrix ShareFile

    100%
    4 Ratings

    AppRiver, from Zix

    N/A
    0 Ratings

    Usability

    8.3

    Citrix ShareFile

    83%
    15 Ratings
    10.0

    AppRiver, from Zix

    100%
    1 Rating

    Performance

    9.0

    Citrix ShareFile

    90%
    26 Ratings

    AppRiver, from Zix

    N/A
    0 Ratings

    Support Rating

    8.7

    Citrix ShareFile

    87%
    16 Ratings
    7.0

    AppRiver, from Zix

    70%
    28 Ratings

    Likelihood to Recommend

    Citrix

    If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
    Read full review

    Zix Corporation

    AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
    Read full review

    Pros

    Citrix

    • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
    • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
    Read full review

    Zix Corporation

    • Very useful daily quarantine list emailed to users.
    • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
    • Multiple ways to filter emails (domain, email address, text, etc)
    • Link protection is one of the newest options available and we absolutely love it!!
    Read full review

    Cons

    Citrix

    • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
    • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
    • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
    Read full review

    Zix Corporation

    • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
    • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
    • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
    • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
    Read full review

    Pricing Details

    Citrix ShareFile

    Starting Price

    $50 per month

    Editions & Modules

    Citrix ShareFile editions and modules pricing
    EditionModules
    Standard$55 ($50)1
    Advanced$85 ($77)2
    Premium$135 ($122)3
    Virtual Data Room$375 ($338)4

    Footnotes

    1. per month (billed annually)
    2. per month (billed annually)
    3. per month (billed annually)
    4. per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    AppRiver, from Zix

    Starting Price

    Editions & Modules

    AppRiver, from Zix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
      Read full review

      Zix Corporation

      No answers on this topic

      Usability

      Citrix

      ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
      Read full review

      Zix Corporation

      AppRiver is very easy to use. A new employee can begin using it on their first day.
      Read full review

      Performance

      Citrix

      Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
      Read full review

      Zix Corporation

      No answers on this topic

      Support Rating

      Citrix

      Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
      Read full review

      Zix Corporation

      AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
      Read full review

      Alternatives Considered

      Citrix

      Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
      Read full review

      Zix Corporation

      AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
      Read full review

      Return on Investment

      Citrix

      • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
      • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
      • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
      Read full review

      Zix Corporation

      • Efficiency, teams adapt quickly to changes or new business needs.
      • Support gives us alternatives on how to establish new timings for new business lines on email.
      • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
      Read full review

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