What users are saying about
43 Ratings
28 Ratings
43 Ratings
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Score 10 out of 100
28 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.3

    Clicktools

    83%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Survey templates

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Themes

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Survey Content

    8.9

    Clicktools

    89%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 3/3 features

    Changes to live survey

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Question design help

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    Clicktools

    80%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    9.5

    Clicktools

    95%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 5/5 features

    Response tracking

    9.9
    99%
    14 Ratings
    N/A
    0 Ratings

    Data export

    9.9
    99%
    15 Ratings
    N/A
    0 Ratings

    Standard reports

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Custom reports

    9.9
    99%
    11 Ratings
    N/A
    0 Ratings

    Analytics

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.9

    Clicktools

    89%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Access controls

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Compliance

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Survey Distribution

    9.0

    Clicktools

    90%

    Pointerpro

    Feature Set Not Supported
    N/A
    Clicktools ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Clicktools is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.9

    Clicktools

    89%
    28 Ratings
    7.9

    Pointerpro

    79%
    28 Ratings

    Likelihood to Renew

    9.0

    Clicktools

    90%
    12 Ratings

    Pointerpro

    N/A
    0 Ratings

    Usability

    8.2

    Clicktools

    82%
    4 Ratings
    8.1

    Pointerpro

    81%
    10 Ratings

    Performance

    8.0

    Clicktools

    80%
    4 Ratings

    Pointerpro

    N/A
    0 Ratings

    Support Rating

    8.8

    Clicktools

    88%
    12 Ratings
    8.1

    Pointerpro

    81%
    11 Ratings

    Online Training

    7.0

    Clicktools

    70%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Implementation Rating

    9.6

    Clicktools

    96%
    10 Ratings

    Pointerpro

    N/A
    0 Ratings

    Configurability

    7.0

    Clicktools

    70%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Ease of integration

    7.0

    Clicktools

    70%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Product Scalability

    7.0

    Clicktools

    70%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Vendor post-sale

    9.0

    Clicktools

    90%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Clicktools

    90%
    1 Rating

    Pointerpro

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
    Read full review

    Pointerpro

    They get the job done. We were able to do everything that our client wanted and needed. Its a free quiz on their website, so having to pay $1,500 a year for this service is hurting our bank. My only complaint is the price. If you are able to lower your price or offer promotions, then I would have no problem staying. We are currently looking for cheaper alternatives.
    Read full review

    Pros

    SAP

    • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
    • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
    • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
    Read full review

    Pointerpro

    • Intuitive branching logic mechanics. Survey Anyplace offers a nicely pipeline/process map format to visually see the branching logic for more robust question sets.
    • Reliable results. Survey Anyplace offers important tracking data to evaluate and hold respondents accountable to completing the surveys.
    • Users can save progress and come back. This allows busy respondents time to think about deeper questions, specifically when the surveys are being used in an interviewing approach.
    Read full review

    Cons

    SAP

    • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
    • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
    • Easier/more intuitive graphics uploading.
    • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
    Read full review

    Pointerpro

    • Creating something highly customized at the ReportR level means you will need to have some savvy with CSS if you want to do it yourself. But it also means you can create something truly incredible and they do not have the same limitations as other similar software.
    Read full review

    Pricing Details

    Clicktools

    Starting Price

    Editions & Modules

    Clicktools editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pointerpro

      Starting Price

      $0

      Editions & Modules

      Pointerpro editions and modules pricing
      EditionModules
      Free$01
      Essential$392
      Professional$593
      EnterpriseOn request4
      ReportROn request5

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
      Read full review

      Pointerpro

      No answers on this topic

      Usability

      SAP

      ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
      Read full review

      Pointerpro

      This is a great platform. The ease of use and ability to generate instant reports is killer. I highly recommend this platform for those who want to showcase a professional survey to impress their clients and employees. For us, this helps expand our product offering greatly, which also supplements our other services. [Survey Anyplace is a] great product and platform!
      Read full review

      Performance

      SAP

      ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
      Read full review

      Pointerpro

      No answers on this topic

      Support Rating

      SAP

      I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
      Read full review

      Pointerpro

      I wish there was a better live chat feature. Seems like I have to wait 30-60 every time I need to talk to someone. Though once I am able to speak with someone via the chat in my account, they have been very helpful in answering my questions or pointing me in the right direction.
      Read full review

      Implementation Rating

      SAP

      If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
      Read full review

      Pointerpro

      No answers on this topic

      Alternatives Considered

      SAP

      There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
      Read full review

      Pointerpro

      Survey Anyplace is an excellent piece of software.
      It can create in depth surveys and has a huge functional capability! I would highly recommend using Survey Anyplace for any business as it is so adaptable!
      The support team are fabulous and always on hand to answer any queries and set up Zoom calls for more tailored help! Mark has been brilliant in helping me to create a complex survey!
      Read full review

      Return on Investment

      SAP

      • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
      Read full review

      Pointerpro

      • As a publisher, the quizzes provide us with compelling type of "advertising" product to engage our clients' audiences.
      • We use the quizzes to direct respondents to thought leadership content for lead gen. The "correct response" feature in the quizzes provide the most interesting sample of our clients' content.
      Read full review

      Screenshots

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