What users are saying about
41 Ratings
4 Ratings
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Score 7.7 out of 100
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Billing and Claims Management

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    9.2

    Epic

    92%
    Epic ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Claims management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Coding

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Patient billing

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Financial Reporting

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Patient Scheduling

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    8.9

    Epic

    89%
    Epic ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Multi-location support

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Calendar interface

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Electronic Medical Records

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    8.8

    Epic

    88%
    Epic ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Templates

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Patient portal

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Fax integration

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Workflow automation

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Speech recognition

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Customization

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    E-prescribing

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Medical Security and Privacy

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    9.3

    Epic

    93%
    Epic ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Workflow and Scale

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    8.7

    Epic

    87%
    Epic ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Attribute Ratings

    • Epic is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.7

    Cloud 9 Software

    77%
    4 Ratings
    9.8

    Epic

    98%
    7 Ratings

    Usability

    Cloud 9 Software

    N/A
    0 Ratings
    9.2

    Epic

    92%
    5 Ratings

    Support Rating

    Cloud 9 Software

    N/A
    0 Ratings
    9.1

    Epic

    91%
    7 Ratings

    Likelihood to Recommend

    Cloud 9 Software

    Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
    Read full review

    Epic

    Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
    Read full review

    Pros

    Cloud 9 Software

    • Customer Service rarely has any hold time, which is seriously important.
    • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
    • All printers and scanners can be easily accessed from any computer.
    • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
    • Tablet-Friendly.
    Read full review

    Epic

    • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
    • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
    • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
    Read full review

    Cons

    Cloud 9 Software

    • Editing photos
    • Less clicking to load things
    • Timeline feature to chart entry screen
    Read full review

    Epic

    • Difficult to find what you need.
    • Almost impossible to correct mistakes.
    • Multiple screens must be navigated to get to what you want.
    Read full review

    Pricing Details

    Cloud 9 Software

    Starting Price

    Editions & Modules

    Cloud 9 Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Epic

      Starting Price

      Editions & Modules

      Epic editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Cloud 9 Software

        No answers on this topic

        Epic

        Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
        Read full review

        Support Rating

        Cloud 9 Software

        No answers on this topic

        Epic

        Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
        Read full review

        Alternatives Considered

        Cloud 9 Software

        OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
        Read full review

        Epic

        Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
        Read full review

        Return on Investment

        Cloud 9 Software

        • Our office has overall been able to move at a faster pace.
        Read full review

        Epic

        • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
        • Employee satisfaction
        • Efficiency
        Read full review

        Add comparison