What users are saying about
28 Ratings
4 Ratings
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Score 7.5 out of 100
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
Stephanie Grates | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Cloud 9 Software
Epic
9.1
Real-time eligibility verification
Cloud 9 Software
Epic
8.9
Claims management
Cloud 9 Software
Epic
9.4
Coding
Cloud 9 Software
Epic
9.1
Patient billing
Cloud 9 Software
Epic
9.3
Financial Reporting
Cloud 9 Software
Epic
8.9

Patient Scheduling

Cloud 9 Software
Epic
8.9
Rule-based scheduling
Cloud 9 Software
Epic
9.3
Automated appointment reminders
Cloud 9 Software
Epic
8.9
Automated patient check-in
Cloud 9 Software
Epic
8.9
Multi-location support
Cloud 9 Software
Epic
8.8
Calendar interface
Cloud 9 Software
Epic
8.4

Electronic Medical Records

Cloud 9 Software
Epic
8.8
Charting / document management
Cloud 9 Software
Epic
9.2
Templates
Cloud 9 Software
Epic
9.2
Patient portal
Cloud 9 Software
Epic
9.1
Mobile/tablet support
Cloud 9 Software
Epic
8.5
Fax integration
Cloud 9 Software
Epic
8.2
Integration with other EMR and PM systems
Cloud 9 Software
Epic
8.2
Workflow automation
Cloud 9 Software
Epic
8.9
Speech recognition
Cloud 9 Software
Epic
8.8
Customization
Cloud 9 Software
Epic
8.6
E-prescribing
Cloud 9 Software
Epic
9.1

Medical Security and Privacy

Cloud 9 Software
Epic
9.3
HIPAA compliance
Cloud 9 Software
Epic
9.4
Role-based permission levels
Cloud 9 Software
Epic
9.2
Data backups and redundancy
Cloud 9 Software
Epic
9.2
Local mode / networking failsafe
Cloud 9 Software
Epic
9.3

Workflow and Scale

Cloud 9 Software
Epic
8.8
Task tracking
Cloud 9 Software
Epic
8.6
Specialty-specific workflows
Cloud 9 Software
Epic
9.0
Multi-office / multi-physician capabilities
Cloud 9 Software
Epic
8.8

Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
Anonymous | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Cheslie Clark | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Usability

Cloud 9 Software

No score
No answers yet
No answers on this topic

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

Cloud 9 Software

No score
No answers yet
No answers on this topic

Epic

Epic 9.1
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

Cloud 9 Software

OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
Stephanie Grates | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

Cloud 9 Software

  • Our office has overall been able to move at a faster pace.
Kayla Gilmer | TrustRadius Reviewer

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Pricing Details

Cloud 9 Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cloud 9 Software
7.5
Epic
9.4

Usability

Cloud 9 Software
Epic
9.2

Support Rating

Cloud 9 Software
Epic
9.1

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