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Cloud Call Center vs. Oracle GloriaFood

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Oracle GloriaFood
Score 9.2 out of 10
Small Businesses (1-50 employees)
GloriaFood offers a free online ordering and table reservation system for restaurants, supporting unlimited order volume, the ability to add an ordering or reservation widget to an existing website and to a Facebook page, the ability to order or reserve ahead, to run a promo or coupon deal, and to create a detailed menu with photos.
$0
unlimited
Pricing
Cloud Call CenterOracle GloriaFood
Editions & Modules
No answers on this topic
Free Online Ordering & Table Reservation System
$0.00
unlimited
Sales Optimized Website
$9.00
per month
Advanced Promo Marketing
$19.00
per month
Online / Credit Card Payment Service
$29.00
per month
Branded Mobile Apps
$59.00
per month
Offerings
Pricing Offerings
Cloud Call CenterOracle GloriaFood
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—» Online Ordering System for your site or Facebook page = 100% free forever » Online Table Reservation System for your site or Facebook page = 100% free forever » A sales optimized website to replace your old one, including full SEO and mobile browser support, hosting and domain name (if you don't have one already) = $9 / month » The ability to allow clients to pay online via credit card = $29 / month » The ability to create advanced promotions, segmentation and user profiling to increase sales for repeat customers and create loyalty = $19 / month » Your very own branded mobile app for both Android and Apple iOS, with your logo and full menu on the app store = $59 / month
More Pricing Information
Community Pulse
Cloud Call CenterOracle GloriaFood
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterOracle GloriaFood
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Oracle GloriaFood
-
Ratings
Agent dashboard10.01 Ratings00 Ratings
Validate callers9.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding9.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing8.01 Ratings00 Ratings
Interactive voice response8.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Oracle GloriaFood
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics10.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
Cloud Call CenterOracle GloriaFood
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Square POS
Square POS
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Toast Point of Sale
Toast Point of Sale
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterOracle GloriaFood
Likelihood to Recommend
9.0
(2 ratings)
10.0
(2 ratings)
User Testimonials
Cloud Call CenterOracle GloriaFood
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Verified User
Anonymous
Read full review
Oracle
It works great for small businesses but also for those who have several locations and menus. Its control panel makes your life easier when setting up every custom detail that you need. The tool is even free, you just pay for adding such as more than 1 promo-active at a time, online payment, custom marketing tools, etc. But without addons, it's free for all.
Diego Melendez | TrustRadius Reviewer
Diego Melendez
Digital Marketing Executive
Read full review
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer
Read full review
Oracle
  • Quick Reservation without waiting in long queue
  • Prompt Food delivery
  • It has user friendly app interface
  • Taking orders through facebook is great
Verified User
Anonymous
Read full review
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Verified User
Anonymous
Read full review
Oracle
  • A more powerful tablet apps in which you could edit the locations
  • More options for coupons and promos that are more personalized
  • A better analytics and reporting system with more tools and charts for an easier work
Diego Melendez | TrustRadius Reviewer
Diego Melendez
Digital Marketing Executive
Read full review
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer
Read full review
Oracle
Verified User
Anonymous
Read full review
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Verified User
Anonymous
Read full review
Oracle
  • Since it was bought by Orale it stopped supporting some countries such as Venezuela, where we also had it but lost out account
Diego Melendez | TrustRadius Reviewer
Diego Melendez
Digital Marketing Executive
Read full review
ScreenShots

Oracle GloriaFood Screenshots

Screenshot of Run multiple promos like a pro. This paid plan allows precision selling through client segmentation and target profiling, in order to achieve and track multiple marketing goals. With GloriaFood, compared to other food ordering systems and platforms, you control the entire database of users that have ordered from you historically, and you can market to them consistently and loyalize them with great offers and thoughtful just-in-time teasers. Details on how to do that: https://www.gloriafood.com/restaurant-promotions-engine To buy this, go to: https://www.gloriafood.com/pricingScreenshot of No matter how many orders your restaurant processes, we have a 100% free online ordering system you can use, and multiple ways you can use it: a website widget, a Facebook app integration, a mobile app integration, a Wordpress plugin, a Wordpress theme or a Weebly plugin. If you'd like to learn more, please read all the details here: https://www.gloriafood.com/online-food-ordering-system-for-restaurantsScreenshot of We're way past the point in time when mobile apps were just a fad. Now you can recommend a branded app to those food clients looking for a native installation on their smartphones or tablets. This restaurant app includes app store listings with your logo branding. The Android and iOS setups are a bit different (Android is easier, since we can use our own developer account), but we'll walk you through having your very own mobile app in no time! More details here: https://www.gloriafood.com/branded-mobile-apps-for-restaurants Purchase it from here: https://www.gloriafood.com/pricingScreenshot of Connects the ordering system with your payment gateway. This way you accept online payments directly into your account (the money does not pass through us). We're currently integrating over 40 payment processors worldwide, and we're constantly adding more. We try to make the payment experience as seamless as possible for your food clients, so you can streamline the sales process and get more orders and satisfied customers. You can see how it works in this YouTube video: https://youtu.be/HwNMeI0i6cM Get it now from: https://www.gloriafood.com/pricingScreenshot of We have a fully featured table reservation system (including an "order ahead function") you can configure either your existing website via a widget, a plugin or via our free Wordpress theme. More details here: https://www.gloriafood.com/free-table-reservation-system-for-restaurantsScreenshot of Instantly build a mobile friendly website that's highly optimized for search engines. Domain is included, but you can also use an existing one. Everything is designed to generate more online orders. Plus, our performance score on Google Page Speed is over 98%! That plus advanced SEO optimizations that are built into the product itself make this template one of the best you can use for online food ordering in the World. Proven by our thousands of clients and millions of orders every day. More details here: https://www.restaurant-website-builder.com/ Live demo: https://www.pronto-ny.com/