CloudBlue PSA vs. Teamwork.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBlue PSA
Score 9.3 out of 10
Small Businesses (1-50 employees)
CloudBlue PSA (formerly HarmonyPSA) provides full visibility of projects, customers and profitability in a single pane of glass, along with automation of sales, finance and operational processes. Ingram Micro acquired Harmony Business Systems and HarmonyPSA in April 2021.
$65
per month (billed annually)
Teamwork.com
Score 8.5 out of 10
N/A
Teamwork.com is a project management platform built specifically for client work. The platform helps users deliver work on time and on budget, eliminate client chaos, and understand profitability. Teamwork.com’s customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing and customer relationship management add-ons, enabling Teamwork.com to be the ‘one-stop shop’ solution for business owners. Headquartered in Cork,…
$12.50
per user/per month
Pricing
CloudBlue PSATeamwork.com
Editions & Modules
Annual SaaS
$65.00
per month (billed annually)
Monthly SaaS
Contact Sales
Annual On-Premise
Contact Sales
Pro
$12.50
per user/per month
Premium
$22.50
per user/per month
Free Forever
Free
Up to 5 users
Enterprise
Contact sales team
Offerings
Pricing Offerings
CloudBlue PSATeamwork.com
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
CloudBlue PSATeamwork.com
Project Management
Comparison of Project Management features of Product A and Product B
CloudBlue PSA
-
Ratings
Teamwork.com
8.4
79 Ratings
10% above category average
Task Management00 Ratings8.679 Ratings
Resource Management00 Ratings8.710 Ratings
Gantt Charts00 Ratings8.370 Ratings
Scheduling00 Ratings9.125 Ratings
Workflow Automation00 Ratings9.021 Ratings
Team Collaboration00 Ratings10.022 Ratings
Support for Agile Methodology00 Ratings9.014 Ratings
Support for Waterfall Methodology00 Ratings9.015 Ratings
Document Management00 Ratings7.570 Ratings
Email integration00 Ratings7.862 Ratings
Mobile Access00 Ratings7.661 Ratings
Timesheet Tracking00 Ratings7.622 Ratings
Change request and Case Management00 Ratings7.616 Ratings
Budget and Expense Management00 Ratings7.614 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
CloudBlue PSA
-
Ratings
Teamwork.com
3.4
32 Ratings
75% below category average
Quotes/estimates00 Ratings1.211 Ratings
Invoicing00 Ratings1.211 Ratings
Project & financial reporting00 Ratings6.814 Ratings
Integration with accounting software00 Ratings4.327 Ratings
Best Alternatives
CloudBlue PSATeamwork.com
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Stackby
Stackby
Score 9.4 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.0 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.4 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.0 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudBlue PSATeamwork.com
Likelihood to Recommend
10.0
(1 ratings)
9.1
(81 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.1
(20 ratings)
Support Rating
-
(0 ratings)
8.8
(27 ratings)
User Testimonials
CloudBlue PSATeamwork.com
Likelihood to Recommend
Ingram Micro
For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Read full review
Teamwork
Teamwork is awesome for teams who need a flexible tool that supports all types of projects. Since it supports kanban it makes visualizing the work to be done and the work in progress very easy. The Gantt chart support is decent and helps to understand how a team is doing when it comes to getting work done in a given time frame. Teamwork isn't a great option for companies that have a bunch of projects going simultaneously due to the way Teamwork structures their billing based on a number of active projects.
Read full review
Pros
Ingram Micro
  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Read full review
Teamwork
  • I am a believer that simple and easy should be the key to create great opportunities.
  • Teamwork has helped me to turn simple task management into the execution of large, massive projects.
  • It has certainly worked great in helping to maintain workflow in my department.
Read full review
Cons
Ingram Micro
  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Read full review
Teamwork
  • Visualization needs to be improved, charts graphs are limited
  • Value stream mapping should be available to determine and prioritize the work.
  • Documentation should be available stepwise with export and printable facility.
  • It should be configurable like ERP with cross functionalities of different users, where users login, assign and approve the work, job or project details, where it should be collectively effected on a project.
  • Add many examples, little more AI, Machine learning required for suggestion and recommendation. It would be a plus point
Read full review
Likelihood to Renew
Ingram Micro
No answers on this topic
Teamwork
We are already at an annual contract, and have been for the past 5 years; so far the system has delivered, and our personal is already trained in it. A major overhaul of our entire infrastructure (as in moving everything to a single, unified platform) might change the current continuity of Teamwork Projects on our organization, but that's not feasible in the near future.
Read full review
Usability
Ingram Micro
No answers on this topic
Teamwork
I give it a 9 out of 10, because there is a bit of a learning curve when you first start using Teamwork Projects because there is a lot to learn & recognize where to find it. They do offer a good range of tools that can be applied to every project - So say you're working on an internal project and don't need Milestones or Billing, you can shut those modules off. This can help simplify the interface for beginners. Once you've had a few days in Teamwork Projects, I think it's a 10/10 usability. It's very easy to accomplish your tasks and keep track of what you're managing.
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Support Rating
Ingram Micro
No answers on this topic
Teamwork
We've been able to meet with the customer success team on multiple occasions to discuss the roadmap and learn about the company culture. Being based in Ireland, we occasionally have to wait until they wake up to get support requests handled in the states and larger conversations about big enhancement requests were politely collected but not followed up on
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Alternatives Considered
Ingram Micro
Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Read full review
Teamwork
I spoke about this quite a bit before, but as far as usability goes, Microsoft Projects is totally useless for me, so I avoid it at all costs. Basecamp was just a task management app and had very small feature set beyond that. We had to rig it to do other things for us, but it failed at that. Asana was a very nice app to trial, but it lacked many of the features that we were looking for.
Read full review
Return on Investment
Ingram Micro
  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Read full review
Teamwork
  • Teamwork was a great starter into project management software. We were WAY more organized and efficient than we ever were with Trello boards and the PM software included with our accounting system.
  • Clients were mostly pleased with interacting with Teamwork, and appreciated the ability to track their comments and requests in one place.
  • Ultimately, we stopped using Teamwork after about 6 months because we need something more focused on web development projects specifically
Read full review
ScreenShots

CloudBlue PSA Screenshots

Screenshot of Customised dashboard with key business metricsScreenshot of Auto generated invoicing ensures nothing gets forgottenScreenshot of Keep on top of projectsScreenshot of Fully integrated and configurable ticketingScreenshot of Conversion of leads to prospects to customers is seamless, with no re-keying

Teamwork.com Screenshots

Screenshot of Project's viewScreenshot of Task viewScreenshot of Board viewScreenshot of Project's tabScreenshot of Calendar view