What users are saying about
2 Ratings
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Based on 2 reviews and ratings
Dialpad Talk
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Top Rated
256 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 256 reviews and ratings
Feature Set Ratings
Cloud PBX
10.0
CloudCall
100%
Dialpad Talk
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
N/A
0 Ratings
User templates
10.0
100%
1 Rating
N/A
0 Ratings
Call reports
10.0
100%
1 Rating
N/A
0 Ratings
Directory of employee names
10.0
100%
1 Rating
N/A
0 Ratings
Call Management
9.6
CloudCall
96%
Dialpad Talk
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
N/A
0 Ratings
Call recording
10.0
100%
1 Rating
N/A
0 Ratings
Call park
9.0
90%
1 Rating
N/A
0 Ratings
Call screening
10.0
100%
1 Rating
N/A
0 Ratings
Message alerts
9.0
90%
1 Rating
N/A
0 Ratings
VoIP system collaboration
9.0
CloudCall
90%
Dialpad Talk
Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating
N/A
0 Ratings
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%
Dialpad Talk
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating
N/A
0 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- Dialpad Talk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
9.0
Dialpad Talk
90%
150 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
9.1
Dialpad Talk
91%
1 Rating
Usability
CloudCall
N/A
0 Ratings
8.7
Dialpad Talk
87%
18 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
6.6
Dialpad Talk
66%
71 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Client Services Associate
Steward Wealth StrategiesFinancial Services, 11-50 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
- Manages the calls that need to be returned.
- Sends a recording of the voicemail to the correct email so an agent can review it and call back.
- Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

Verified User
Employee in Customer Service
Higher Education Company, 1-10 employeesCons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
- I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
- As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
- Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
IT Admin / Marketing / Etc.
Roto-Rooter of Northern MichiganConsumer Services, 11-50 employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—Dialpad Talk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Dialpad Talk Editions & Modules
Edition
Standard | $20.001 |
---|---|
Pro | $30.001 |
Enterprise | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Dialpad Talk
Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

Verified User
Manager in Sales
Consumer Goods Company, 51-200 employeesUsability
CloudCall
No score
No answers yet
No answers on this topic
Dialpad Talk
Dialpad Talk 8.7
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Computer and Information Systems Manager
Neuco, Inc.Wholesale, 51-200 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
Dialpad Talk 6.6
Based on 71 answers
- Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
- The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
- We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

Verified User
Administrator in Corporate
Insurance Company, 11-50 employeesAlternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Head of RTA for New Contracts
SpotOnInformation Technology & Services, 1001-5000 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesDialpad Talk
- Positive- better work/life balance therefore better retention rates and employee happiness
- Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
- Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
High Peformance Buildings Project Manager
Resilient Buildings Group, Inc.Renewables & Environment, 11-50 employees