CloudCall vs Dialpad Talk

• Innovation- has technology that a lot of competitors don't
• customer service and support

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• Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
• Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
• Voicemails available from email, desktop, and the phone app make it very easy to review calls.
• Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.

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• The service on their app is not the best
• The texting platform can always improve

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• Constantly needing an update (could be seen as a pro)
• Need a STRONG internet connection for optimal results
• Support team isn't always quickly responsive
• All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around

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• Call recordings have become useful in our business
• Notes autolog in bullhorn

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• Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
• Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.

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