What users are saying about
2 Ratings
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Top Rated
91 Ratings
2 Ratings
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Score 8 out of 100

Dialpad Talk

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Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad is suited for the current pandemic work from home situation. The mobile app is super easy to navigate and is physically appealing.
They should specify that you have to enable HD calling in order for the app to use wifi or data. One of our employees incurred extra charges on her phone bill that we had to reimburse. They should just make it clear, that's all.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Dialpad Talk
Hosted PBX
CloudCall
10.0
Dialpad Talk
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Dialpad Talk
User templates
CloudCall
10.0
Dialpad Talk
Call reports
CloudCall
10.0
Dialpad Talk
Directory of employee names
CloudCall
10.0
Dialpad Talk

Call Management

CloudCall
9.6
Dialpad Talk
Answering rules
CloudCall
10.0
Dialpad Talk
Call recording
CloudCall
10.0
Dialpad Talk
Call park
CloudCall
9.0
Dialpad Talk
Call screening
CloudCall
10.0
Dialpad Talk
Message alerts
CloudCall
9.0
Dialpad Talk

VoIP system collaboration

CloudCall
9.0
Dialpad Talk
Audio conferencing
CloudCall
8.0
Dialpad Talk
Instant messaging
CloudCall
10.0
Dialpad Talk

Mobile apps

CloudCall
7.0
Dialpad Talk
Mobile app for iOS
CloudCall
7.0
Dialpad Talk

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
  • Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
  • Voicemails available from email, desktop, and the phone app make it very easy to review calls.
  • Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 8.6
Based on 15 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 7.1
Based on 69 answers
I give it a fairly OK rating because the support is good and helped me when I was in a jam. I wasn't specifically in a jam, per se, but I was having trouble with the app tossing me off and saying I was missing calls. I think that was because the browser version was conflicting with the standalone app.
Jonathan Haynes | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Dialpad Talk

We considered Google Voice's VOIP service before choosing to go with Dialpad, but Dialpad came out up on top. While Google Voice provides a similar basic service of outbound and inbound calls, its applications simply don't stack up with Dialpad. Dialpad's AI note taking and easy mid-call switching between platforms make it extremely easy to use and provides much more flexibility than Google Voice.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
  • Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.
Scott Entwistle | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Dialpad Talk
7.7

Usability

CloudCall
Dialpad Talk
8.6

Support Rating

CloudCall
10.0
Dialpad Talk
7.1

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