Collab OneContact WFO vs. Khoros Care
Collab OneContact WFO vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
OneContact WFO | N/A | OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Collab OneContact WFO | Khoros Care | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Collab OneContact WFO | Khoros Care | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
Collab OneContact WFO | Khoros Care | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Collab OneContact WFO | Khoros Care | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Collab OneContact WFO | Khoros Care | |
---|---|---|
Likelihood to Recommend | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Collab No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |