CommentSold vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommentSold
Score 10.0 out of 10
N/A
CommentSold is an ecommerce platform from the company of the same name in Huntsville, designed to help businesses sell products digitally. With CommentSold, businesses can manage inventory, automate invoicing, enable sales through social networking, and drive web and mobile applications.
$49
per month
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
CommentSoldSalesforce Commerce Cloud
Editions & Modules
Basic
$49.00
per month
Business
$149.00
per month
No answers on this topic
Offerings
Pricing Offerings
CommentSoldSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
CommentSoldSalesforce Commerce Cloud
Top Pros
Top Cons

No answers on this topic

Features
CommentSoldSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
CommentSold
-
Ratings
Salesforce Commerce Cloud
7.7
37 Ratings
2% below category average
Product catalog & listings00 Ratings8.334 Ratings
Product management00 Ratings8.734 Ratings
Bulk product upload00 Ratings7.733 Ratings
Branding00 Ratings6.433 Ratings
Mobile storefront00 Ratings7.530 Ratings
Product variations00 Ratings7.035 Ratings
Website integration00 Ratings6.334 Ratings
Visual customization00 Ratings9.035 Ratings
CMS00 Ratings8.632 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
CommentSold
-
Ratings
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Abandoned cart recovery00 Ratings8.026 Ratings
Checkout user experience00 Ratings8.031 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
CommentSold
-
Ratings
Salesforce Commerce Cloud
7.4
30 Ratings
11% below category average
eCommerce security00 Ratings7.430 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
CommentSold
-
Ratings
Salesforce Commerce Cloud
8.3
33 Ratings
8% above category average
Promotions & discounts00 Ratings8.031 Ratings
Personalized recommendations00 Ratings9.333 Ratings
SEO00 Ratings7.729 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
CommentSold
-
Ratings
Salesforce Commerce Cloud
8.3
35 Ratings
4% above category average
Multi-site management00 Ratings8.030 Ratings
Order processing00 Ratings8.732 Ratings
Inventory management00 Ratings8.031 Ratings
Shipping00 Ratings9.026 Ratings
Custom functionality00 Ratings8.033 Ratings
Best Alternatives
CommentSoldSalesforce Commerce Cloud
Small Businesses
ManyChat
ManyChat
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
Sprinklr Social
Sprinklr Social
Score 8.8 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Enterprises
Sprinklr Social
Sprinklr Social
Score 8.8 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommentSoldSalesforce Commerce Cloud
Likelihood to Recommend
10.0
(1 ratings)
7.7
(48 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(11 ratings)
Usability
-
(0 ratings)
8.5
(4 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
CommentSoldSalesforce Commerce Cloud
Likelihood to Recommend
CommentSold
Prior to using CommentSold I was manually invoicing customers which took up time (and caused a lot of paperwork). Commentsold has saved me a TON of time. I also really like the waitlist feature. When items are restocked we often get sales without having to do anything. Like I mentioned before, I do wish that CommentSold synced with Shopify a little more seamlessly. There are some things that take more time to do because I have to do it on Shopify and CommentSold (like rearranging product photos, assigning items to collections etc)
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Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Pros
CommentSold
  • Setting up for live sales and being able to be live on multiple platforms at once
  • Setting up the App was very easy
  • Sending push notifications directly to my customers
  • Reporting is simple and informative
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Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
CommentSold
  • We also use Shopify and I wish that CommentSold integrated with it a little better. For example, I wish gift cards worked both places. And I wish the collections synced.
  • We sometimes have issues getting our lives to work on Instagram
  • Customer service is good but I wish they still had the programs where we worked directly with CommentSold reps to help build our business
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
CommentSold
No answers on this topic
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
CommentSold
No answers on this topic
Salesforce
I give it a 10 because I personally think Salesforce Commerce Cloud is easy to use. We can easily add dealer and customer information. We also can easily keep track of our inventory and when orders ship. Even if you are unsure how to do something in Salesforce Commerce Cloud, you can click around and figure it out as everything is clearly labeled or searchable.
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Reliability and Availability
CommentSold
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Support Rating
CommentSold
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
CommentSold
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
CommentSold
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
CommentSold
We use CommentSold AND Shopify. We would prefer to use only one but each has different features that we can't let go of. If CommentSold improved their in-store check out and website personalization options, we would consider dropping Shopify
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Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
CommentSold
  • Our online sales have increased 50% since starting CommentSold
  • We're slowing increasing app downloads every day
  • We are building a relationship and connections with customers who watch our live sales
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
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ScreenShots