What users are saying about
1 Rating
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Score 9.1 out of 100
361 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • CommentSold ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.1

CommentSold

91%
8.1

Salesforce Commerce Cloud

81%
CommentSold ranks higher in 9/9 features

Product catalog & listings

9.1
91%
1 Rating
8.5
85%
34 Ratings

Product management

9.1
91%
1 Rating
8.3
83%
34 Ratings

Bulk product upload

9.1
91%
1 Rating
8.3
83%
33 Ratings

Branding

9.1
91%
1 Rating
7.8
78%
33 Ratings

Mobile storefront

9.1
91%
1 Rating
8.2
82%
31 Ratings

Product variations

9.1
91%
1 Rating
8.3
83%
35 Ratings

Website integration

9.1
91%
1 Rating
8.0
80%
34 Ratings

Visual customization

9.1
91%
1 Rating
7.8
78%
35 Ratings

CMS

9.1
91%
1 Rating
7.4
74%
32 Ratings

Online Shopping Cart

9.1

CommentSold

91%
8.1

Salesforce Commerce Cloud

81%
CommentSold ranks higher in 2/2 features

Abandoned cart recovery

9.1
91%
1 Rating
8.0
80%
27 Ratings

Checkout user experience

9.1
91%
1 Rating
8.1
81%
32 Ratings

Online Payment System

9.1

CommentSold

91%
8.8

Salesforce Commerce Cloud

88%
CommentSold ranks higher in 1/1 features

eCommerce security

9.1
91%
1 Rating
8.8
88%
30 Ratings

eCommerce Marketing

8.8

CommentSold

88%
8.3

Salesforce Commerce Cloud

83%
CommentSold ranks higher in 2/3 features

Promotions & discounts

8.2
82%
1 Rating
8.4
84%
31 Ratings

Personalized recommendations

9.1
91%
1 Rating
8.5
85%
33 Ratings

SEO

9.1
91%
1 Rating
8.0
80%
29 Ratings

eCommerce Business Management

9.1

CommentSold

91%
8.2

Salesforce Commerce Cloud

82%
CommentSold ranks higher in 5/5 features

Multi-site management

9.1
91%
1 Rating
8.7
87%
31 Ratings

Order processing

9.1
91%
1 Rating
8.4
84%
32 Ratings

Inventory management

9.1
91%
1 Rating
8.2
82%
30 Ratings

Shipping

9.1
91%
1 Rating
8.1
81%
27 Ratings

Custom functionality

9.1
91%
1 Rating
7.6
76%
33 Ratings

Attribute Ratings

  • CommentSold is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

CommentSold

91%
1 Rating
7.8

Salesforce Commerce Cloud

78%
47 Ratings

Likelihood to Renew

CommentSold

N/A
0 Ratings
7.8

Salesforce Commerce Cloud

78%
10 Ratings

Usability

CommentSold

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Availability

CommentSold

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Performance

CommentSold

N/A
0 Ratings
9.0

Salesforce Commerce Cloud

90%
2 Ratings

Support Rating

CommentSold

N/A
0 Ratings
9.0

Salesforce Commerce Cloud

90%
6 Ratings

In-Person Training

CommentSold

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
1 Rating

Implementation Rating

CommentSold

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
4 Ratings

Likelihood to Recommend

CommentSold

CommentSold is well suited for chat support to resolve immediate issues. It is fast and work efficient. It is very easy to use. This product has effective retention tools. The product always focus to bring improvements in service quality through feedback. There is an ease of buying products through different channels. This is a unique product and not easily comparable with other products. For customers it seems hard for them to sign up and login, this aspect is less appropriate. Phone customer support is required
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Salesforce

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review

Pros

CommentSold

  • User familiar
  • Online selling
  • Integrates through many platforms
  • Supportive customer care
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Salesforce

  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Cons

CommentSold

  • No POS system
  • More effective integration required with better applications
  • FAQ section need to be improved
  • Live call support required for inquiries
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Salesforce

  • Developers need to code and integrate new features. Some plug-and-play modules need to be added.
  • Loading time is longer initially for a few portals when checked. We need to improve loading time without caching.
  • The administration design is not so user-friendly. Need to minimize the options to be displayed for a first-time user.
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Pricing Details

CommentSold

Starting Price

$49 per month

Editions & Modules

CommentSold editions and modules pricing
EditionModules
Basic$49.001
Business$149.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Salesforce Commerce Cloud

Starting Price

$4 per month

Editions & Modules

Salesforce Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

    Likelihood to Renew

    CommentSold

    No answers on this topic

    Salesforce

    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review

    Usability

    CommentSold

    No answers on this topic

    Salesforce

    Overall it's going great. Hoping it can reach very good heights soon.
    Read full review

    Reliability and Availability

    CommentSold

    No answers on this topic

    Salesforce

    We have only had one instance where the platform went down in the time we have been using it.
    Read full review

    Support Rating

    CommentSold

    No answers on this topic

    Salesforce

    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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    In-Person Training

    CommentSold

    No answers on this topic

    Salesforce

    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review

    Implementation Rating

    CommentSold

    No answers on this topic

    Salesforce

    Implementation went fairly smoothly.
    Read full review

    Alternatives Considered

    CommentSold

    Important features of the similar products are costly and paid. These similar products do not integrate with more valuable products like Ali Express etc. Most of other products provide irritating shipping rates. CommentSold is better than all these similar products mentioned above due to its fine integration with good applications. And it is more valuable due to great customer support. Live shopping is a fantastic feature and it is quite easy to use
    Read full review

    Salesforce

    Salesforce is one of the best CRM software available in the market right now. It has the right machine tools available for automation, task segregation, moving tickets, and tracking goals. It brings in a lot of personalized experience and helps in task automation.
    Read full review

    Return on Investment

    CommentSold

    • Ease of integration
    • Auto invoice festure
    • Online shopping
    • No phone support for customers
    • Hard for customers to log in
    Read full review

    Salesforce

    • Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
    • I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.
    Read full review

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