What users are saying about
This review does not include a rating.
Top Rated
291 Ratings
This review does not include a rating.
Top Rated
291 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

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Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

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Salesforce Commerce Cloud
7.3
Product catalog & listings
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Salesforce Commerce Cloud
7.8
Product management
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Salesforce Commerce Cloud
7.4
Bulk product upload
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Salesforce Commerce Cloud
7.3
Branding
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Salesforce Commerce Cloud
7.7
Mobile storefront
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Salesforce Commerce Cloud
7.1
Product variations
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Salesforce Commerce Cloud
7.4
Website integration
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Salesforce Commerce Cloud
7.5
Visual customization
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Salesforce Commerce Cloud
6.7
CMS
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Salesforce Commerce Cloud
6.7

Online Shopping Cart

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Salesforce Commerce Cloud
7.4
Abandoned cart recovery
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Salesforce Commerce Cloud
7.3
Checkout user experience
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Salesforce Commerce Cloud
7.5

Online Payment System

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Salesforce Commerce Cloud
8.2
eCommerce security
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Salesforce Commerce Cloud
8.2

eCommerce Marketing

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Salesforce Commerce Cloud
7.8
Promotions & discounts
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Salesforce Commerce Cloud
7.6
Personalized recommendations
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Salesforce Commerce Cloud
7.5
SEO
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Salesforce Commerce Cloud
8.2

eCommerce Business Management

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Salesforce Commerce Cloud
7.1
Multi-site management
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Salesforce Commerce Cloud
7.9
Order processing
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Salesforce Commerce Cloud
7.3
Inventory management
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Salesforce Commerce Cloud
7.1
Shipping
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Salesforce Commerce Cloud
6.9
Custom functionality
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Salesforce Commerce Cloud
6.2

Pros

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Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

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Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

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No score
No answers yet
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Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

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Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

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No score
No answers yet
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Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

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No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

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No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

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No score
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No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

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Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

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Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Pricing Details

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General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CommentSold Editions & Modules

Edition
Basic$49.001
Business$149.001
  1. per month
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details
B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

Rating Summary

Likelihood to Recommend

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Salesforce Commerce Cloud
7.3

Likelihood to Renew

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Salesforce Commerce Cloud
7.8

Usability

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Salesforce Commerce Cloud
8.0

Reliability and Availability

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Salesforce Commerce Cloud
8.0

Performance

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Salesforce Commerce Cloud
9.0

Support Rating

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Salesforce Commerce Cloud
9.0

In-Person Training

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Salesforce Commerce Cloud
8.0

Implementation Rating

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Salesforce Commerce Cloud
8.0

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