Likelihood to Recommend Commonspot is well suited for web content management to be conducted by individuals with low-level web skills.
Read full review Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.
Read full review Pros I think CommonSpot's greatest strength is its ease of use. It's relatively intuitive in it's usage, so it therefore makes it easy to train new people to use it. Within my usage of it, our options were limited, which again added to it's ease of use. Read full review Enables us to organize a large number of files in an easy-to-use format Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation. Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts. Read full review Cons Commonspot needs to improve on its authoring feature. It is impossible to author on more than one page at a time . (One must always click on "View work on all changes") before switching between pages otherwise, the changes will not be saved. CommonSpot does not support sharing the definition of any custom element or any template layouts. Therefore, one must recreate these in each site. In Commonspot, a user who has to manage content in multiple sites will have to log in to each site to see and act on any actions. Read full review The AI tagging terms are too generic to really be helpful to us. When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly. Read full review Likelihood to Renew I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.
Read full review Usability I had no previous background in content management, and found it very easy to use. If I could figure it out, I am pretty certain that just about anyone else could as well.
Read full review Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
Read full review Support Rating Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!
Read full review Implementation Rating The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.
Read full review Alternatives Considered Commonspot works in tandem with
Zendesk very well to accomplish tasks an an efficient manner.
Read full review We were using our in-house storage NAS system and Backup on DVD and hard drive. The issue is that we lost a lot of data by it either crashing or becoming unreadable. And it's very difficult to organize and share data. To share data we were using WeTransfer, but the issue is that the link expired in 7 days.
Read full review Return on Investment I was working in a religious institution and based upon our usage and audience, there was no ROI to speak of. Our usage was more for providing information than having any type of interaction. In that instance, it worked very well. Read full review Image Relay has only offered positive impacts for me. The search function is great when used properly — our photographers can input tons of metadata that is later used to find certain teams or players within the website. I don't mind having duplicates in the system as long as they are in places they need to be, but Image Relay does tell you when you've uploaded something multiple times which could be helpful to others. Read full review ScreenShots