Likelihood to Recommend CLM is best suited for Medium to Large size corporations, in my opinion. Organizations need to be informed in order to be successful; they must have a team prepared to own and manage the CLM tool once implementation is complete. Great for B2B and B2C. Highly recommend it to those in question about purchasing for their organization.
Read full review In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
Read full review Pros You don't have to worry about different clauses. You can just create them and bundle them based on your Contract. Conga contracts come with great redline and true-up features which makes the negotiation process way easy. You can integrate it with Conga composer to generate the Contract document and also can integrate it with Conga sign to send the generated contract for signature. Read full review When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests. I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload. Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on. To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting. Read full review Cons X-author for Word can be improved as it does not maintain a stable connection and the org gets disconnected frequently. It does not support grandparent relationship for merge field population. A separate package needs to be installed for the integration of CPQ and CLM tools from Conga. Read full review It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos. The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes. The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it! Read full review Likelihood to Renew Simple and easy to use for the legal team to creates contracts in Salesforce and with the help of conga contract attaches the different clauses through the bundle and sends them for negotiation and for signature. This is the primary work they do from Conga contracts. We had solution which is build using conga contracts, conga composer and conga sign
Read full review To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Read full review Usability For users, the software is very intuitive. For admins, there's a learning curve.
Read full review The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Read full review Reliability and Availability We never faced any issue till date
Read full review We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Read full review Performance Everything is perfect
Read full review For a massive system, page loads are reasonably quick, including searches.
Read full review Support Rating Very very difficult to get support. The support team is great for simple, general questions. If we ran into anything complex, we usually would figure it out before they could help us. We often were bounced around from rep to rep
Read full review I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Read full review In-Person Training Conga University is very well made. Loved it!
Read full review Online Training Conga university is best! loved it. The courses are very well designed which made learning easy and great.
Read full review To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Read full review Implementation Rating The process involved Salesforce object creation and fields with installing conga contracts and conga composer and setting up security for the users
Read full review Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Read full review Alternatives Considered Features and Functionality: Conga CLM offers a range of features such as contract authoring, automated workflows, collaboration, version control, reporting, and analytics. It is designed to streamline the entire contract lifecycle. When comparing against other solutions, organizations should assess the specific features and functionalities they require and evaluate how well Conga CLM meets those needs.Scalability: Conga CLM is suitable for large enterprises and organizations dealing with high contract volumes and complex contract processes. It provides the scalability to handle a significant number of contracts, multiple users, and integration with other systems. Organizations should consider the scalability of Conga CLM in relation to their own contract management needs.
Read full review We used to use
Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of
Jira , you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
Read full review Scalability We are fully satisfied with the over all experience using conga contract
Read full review ServiceNow works as an enterprise solution.
Read full review Return on Investment We really never saw a great ROI. We installed and then were left alone for many years despite many calls for help. We were able to get out of a spreadsheet. We did have an approval flow that allowed us to view where in the process each contract was, but the approval flow was also very difficult to manage and was not able to handle complex approval flows. Read full review Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers. One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad. Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket. Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in. Read full review ScreenShots