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Top Rated
59 Ratings
6 Ratings
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Score 7.1 out of 100

Freshworks CRM (formerly Freshsales)

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Top Rated
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

ConnectLeader Click Dialer

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Click Dialer
7.4
Freshworks CRM (formerly Freshsales)
Contact preview
ConnectLeader Click Dialer
6.2
Freshworks CRM (formerly Freshsales)
Dialer-CRM integration
ConnectLeader Click Dialer
8.0
Freshworks CRM (formerly Freshsales)
Call notes & tags
ConnectLeader Click Dialer
8.0
Freshworks CRM (formerly Freshsales)
Automatic call logging
ConnectLeader Click Dialer
7.1
Freshworks CRM (formerly Freshsales)

Core Dialer

ConnectLeader Click Dialer
7.3
Freshworks CRM (formerly Freshsales)
Outbound dialing
ConnectLeader Click Dialer
7.2
Freshworks CRM (formerly Freshsales)
Custom caller ID
ConnectLeader Click Dialer
8.1
Freshworks CRM (formerly Freshsales)
Click-to-call
ConnectLeader Click Dialer
7.2
Freshworks CRM (formerly Freshsales)
Recorded voicemail drop
ConnectLeader Click Dialer
6.2
Freshworks CRM (formerly Freshsales)
Dialer contact import
ConnectLeader Click Dialer
8.0
Freshworks CRM (formerly Freshsales)
Campaign & list management
ConnectLeader Click Dialer
7.1
Freshworks CRM (formerly Freshsales)

Call Follow-up and Quality Assurance

ConnectLeader Click Dialer
6.4
Freshworks CRM (formerly Freshsales)
Follow-up calls
ConnectLeader Click Dialer
6.1
Freshworks CRM (formerly Freshsales)
Dialer reporting & analytics
ConnectLeader Click Dialer
6.0
Freshworks CRM (formerly Freshsales)
Dialer compliance
ConnectLeader Click Dialer
7.1
Freshworks CRM (formerly Freshsales)

Sales Force Automation

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Customer data management / contact management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.6
Workflow management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Territory management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.5
Opportunity management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.7
Integration with email client (e.g., Outlook or Gmail)
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.1
Interaction tracking
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Channel / partner relationship management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.0

Marketing Automation

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Lead management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.7
Email marketing
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.0

CRM Project Management

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Task management
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.2
Reporting
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3

CRM Reporting & Analytics

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.5
Forecasting
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.0
Pipeline visualization
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.8
Customizable reports
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.7

Customization

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.3
Custom fields
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.5
Custom objects
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.6
API for custom integration
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
7.8

Security

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.4
Single sign-on capability
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.4
Role-based user permissions
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.4

Platform

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
7.7
Mobile access
ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
7.7

Pros

ConnectLeader Click Dialer

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

ConnectLeader Click Dialer

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

ConnectLeader Click Dialer

ConnectLeader Click Dialer 7.0
Based on 1 answer
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectLeader Click Dialer

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

ConnectLeader Click Dialer

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Click Dialer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Click Dialer Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

ConnectLeader Click Dialer
7.1
Freshworks CRM (formerly Freshsales)
8.5

Usability

ConnectLeader Click Dialer
Freshworks CRM (formerly Freshsales)
8.2

Support Rating

ConnectLeader Click Dialer
7.0
Freshworks CRM (formerly Freshsales)

Add comparison