What users are saying about
165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 165 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
Monitoring Tasks

7.8
ConnectWise Automate
78%
N-able Take Control
Feature Set Not Supported
N/A
ConnectWise Automate ranks higher in 5/5 features
ConnectWise Automate ranks higher in 5/5 features
Remote monitoring

7.6
76%
16 Ratings
N/A
0 Ratings
Network device monitoring

7.4
74%
15 Ratings
N/A
0 Ratings
Multiple Server Monitoring

7.9
79%
16 Ratings
N/A
0 Ratings
Multi-device monitoring

8.1
81%
15 Ratings
N/A
0 Ratings
Automated alerts and notifications

8.1
81%
16 Ratings
N/A
0 Ratings
Management Tasks

7.6
ConnectWise Automate
76%
N-able Take Control
Feature Set Not Supported
N/A
ConnectWise Automate ranks higher in 4/4 features
ConnectWise Automate ranks higher in 4/4 features
Patch Management

7.2
72%
15 Ratings
N/A
0 Ratings
Service configuration management

7.5
75%
15 Ratings
N/A
0 Ratings
Software and hardware inventory

8.3
83%
16 Ratings
N/A
0 Ratings
Policy-based automation

7.3
73%
16 Ratings
N/A
0 Ratings
Reporting

7.8
ConnectWise Automate
78%
N-able Take Control
Feature Set Not Supported
N/A
ConnectWise Automate ranks higher in 4/4 features
ConnectWise Automate ranks higher in 4/4 features
Performance data reports

8.1
81%
15 Ratings
N/A
0 Ratings
Customizable reporting

8.6
86%
14 Ratings
N/A
0 Ratings
Data visualization

7.6
76%
14 Ratings
N/A
0 Ratings
Risk analysis

7.0
70%
13 Ratings
N/A
0 Ratings
Security

6.8
ConnectWise Automate
68%
N-able Take Control
Feature Set Not Supported
N/A
ConnectWise Automate ranks higher in 3/3 features
ConnectWise Automate ranks higher in 3/3 features
Data backup and recovery

5.4
54%
10 Ratings
N/A
0 Ratings
Antivirus and malware management

6.9
69%
15 Ratings
N/A
0 Ratings
Administrator access control

8.1
81%
26 Ratings
N/A
0 Ratings
Remote Administration

ConnectWise Automate
Feature Set Not Supported
N/A
7.9
N-able Take Control
79%
N-able Take Control ranks higher in 14/14 features
N-able Take Control ranks higher in 14/14 features
Screen sharing

N/A
0 Ratings
8.7
87%
8 Ratings
File transfer

N/A
0 Ratings
6.9
69%
9 Ratings
Instant message

N/A
0 Ratings
8.4
84%
8 Ratings
Secure remote access with Smart Card authentication

N/A
0 Ratings
8.2
82%
1 Rating
Access to sleeping/powered-off computers

N/A
0 Ratings
6.2
62%
3 Ratings
Over-the-Internet remote session

N/A
0 Ratings
8.0
80%
9 Ratings
Initiate remote control from mobile

N/A
0 Ratings
5.5
55%
6 Ratings
Remote management of servers & workstations

N/A
0 Ratings
8.5
85%
8 Ratings
Remote Active Directory® management

N/A
0 Ratings
8.5
85%
4 Ratings
Centralized management dashboard

N/A
0 Ratings
9.1
91%
7 Ratings
Session record

N/A
0 Ratings
8.7
87%
5 Ratings
Annotations

N/A
0 Ratings
8.6
86%
4 Ratings
Monitoring and Alerts

N/A
0 Ratings
8.5
85%
7 Ratings
Multi-platform remote control

N/A
0 Ratings
6.5
65%
8 Ratings
Attribute Ratings
- ConnectWise Automate and N-able Take Control are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.9
ConnectWise Automate
79%
53 Ratings
7.9
N-able Take Control
79%
9 Ratings
Likelihood to Renew

8.0
ConnectWise Automate
80%
3 Ratings
N-able Take Control
N/A
0 Ratings
Usability

3.2
ConnectWise Automate
32%
3 Ratings
N-able Take Control
N/A
0 Ratings
Performance

3.0
ConnectWise Automate
30%
8 Ratings
N-able Take Control
N/A
0 Ratings
Support Rating

8.2
ConnectWise Automate
82%
26 Ratings
N-able Take Control
N/A
0 Ratings
Online Training

7.1
ConnectWise Automate
71%
2 Ratings
N-able Take Control
N/A
0 Ratings
Implementation Rating

7.3
ConnectWise Automate
73%
2 Ratings
N-able Take Control
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Automate
We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
IT Specialist
Wooden Spoon TechnologiesInformation Technology & Services, 1-10 employees
N-able Take Control
In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
RMM Systems Engineer/Exchange Admin
3C Technology SolutionsInformation Technology and Services, 51-200 employees
Pros
ConnectWise Automate
- Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
- Computer/server monitoring with thresholds and warning
- Search - tracking down computers when you have many by name, logged in user, IP
- End user ticket raising is built into the tray icon which make access really easy

Verified User
Manager in Information Technology
Retail Company, 201-500 employeesN-able Take Control
- Easy to use remote support.
- Easily and securely access sensitive systems.
- Easily set-up our end users with the ability to remote access to their own desktops as needed.

Verified User
Technician in Information Technology
Information Technology and Services Company, 11-50 employeesCons
ConnectWise Automate
- They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
- There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Level 2 Network Technician
SpringthroughInformation Technology & Services, 11-50 employees
N-able Take Control
- Copy and paste functions from the host to a remote desktop is cumbersome.
- Screen sizing is an issue for lower resolution devices (servers).

Verified User
Engineer in Information Technology
Information Technology and Services Company, 11-50 employeesPricing Details
ConnectWise Automate
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$700
ConnectWise Automate Editions & Modules
Edition
Implementation Fee | $700 |
---|---|
Agents | $1.00-$6.002 |
- none
- per month/per agent
Additional Pricing Details
—N-able Take Control
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—N-able Take Control Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ConnectWise Automate
ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Managing Partner
Oversee My ITInformation Technology and Services, 11-50 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Usability
ConnectWise Automate
ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Chief Executive Officer
Healthy IT, Inc.Computer Networking, 1-10 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Performance
ConnectWise Automate
ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
IT Service Director
Innovation ComputingInformation Technology and Services, 1-10 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Support Rating
ConnectWise Automate
ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
System Engineer
Gurnick Academy of Medical ArtsHigher Education, 201-500 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Online Training
ConnectWise Automate
ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Director of Managed Services
LightWire, IncInformation Technology and Services, 11-50 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Implementation Rating
ConnectWise Automate
ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Managing Partner
Oversee My ITInformation Technology and Services, 11-50 employees
N-able Take Control
No score
No answers yet
No answers on this topic
Alternatives Considered
ConnectWise Automate
The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
President
PC Works Plus, Inc.Computer & Network Security, 11-50 employees
N-able Take Control
Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.

Verified User
Technician in Information Technology
Information Technology and Services Company, 1-10 employeesReturn on Investment
ConnectWise Automate
- We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
- We were able to negotiate a price that worked for us for an up-front purchase which was nice.
- We found the pricing to be very competitive.
- Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.

Verified User
Partner in Information Technology
Computer & Network Security Company, 11-50 employeesN-able Take Control
- Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
- Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Owner
Bitlink TechnologyInformation Technology and Services, 1-10 employees