165 Ratings
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Score 7.8 out of 100
32 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.8

    ConnectWise Automate

    78%

    N-able Take Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 5/5 features

    Remote monitoring

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    ConnectWise Automate

    76%

    N-able Take Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Patch Management

    7.2
    72%
    15 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Reporting

    7.8

    ConnectWise Automate

    78%

    N-able Take Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Performance data reports

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Customizable reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Risk analysis

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Security

    6.8

    ConnectWise Automate

    68%

    N-able Take Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 3/3 features

    Data backup and recovery

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    26 Ratings
    N/A
    0 Ratings

    Remote Administration

    ConnectWise Automate

    Feature Set Not Supported
    N/A
    7.9

    N-able Take Control

    79%
    N-able Take Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    File transfer

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Instant message

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.2
    62%
    3 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    5.5
    55%
    6 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Session record

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Annotations

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    6.5
    65%
    8 Ratings

    Attribute Ratings

    • ConnectWise Automate and N-able Take Control are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.9

    ConnectWise Automate

    79%
    53 Ratings
    7.9

    N-able Take Control

    79%
    9 Ratings

    Likelihood to Renew

    8.0

    ConnectWise Automate

    80%
    3 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Usability

    3.2

    ConnectWise Automate

    32%
    3 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Performance

    3.0

    ConnectWise Automate

    30%
    8 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Support Rating

    8.2

    ConnectWise Automate

    82%
    26 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Online Training

    7.1

    ConnectWise Automate

    71%
    2 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Implementation Rating

    7.3

    ConnectWise Automate

    73%
    2 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    N-able Take Control

    In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
    Kevin Hull | TrustRadius Reviewer

    Pros

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    N-able Take Control

    • Easy to use remote support.
    • Easily and securely access sensitive systems.
    • Easily set-up our end users with the ability to remote access to their own desktops as needed.
    Anonymous | TrustRadius Reviewer

    Cons

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    N-able Take Control

    • Copy and paste functions from the host to a remote desktop is cumbersome.
    • Screen sizing is an issue for lower resolution devices (servers).
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    N-able Take Control

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    N-able Take Control Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Online Training

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    N-able Take Control

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    N-able Take Control

    Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

    N-able Take Control

    • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
    • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
    Les Klassen Hamm | TrustRadius Reviewer

    Screenshots

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