Top Rated
1145 Ratings
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Score 8.6 out of 100
249 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    8.3

    ConnectWise Control

    83%

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Feature Set Not Supported
    N/A
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    9.5
    95%
    584 Ratings
    N/A
    0 Ratings

    File transfer

    8.4
    84%
    557 Ratings
    N/A
    0 Ratings

    Instant message

    8.1
    81%
    491 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    7.6
    76%
    73 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.3
    63%
    303 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.4
    94%
    590 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.3
    73%
    381 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.3
    93%
    506 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.9
    89%
    167 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.0
    90%
    470 Ratings
    N/A
    0 Ratings

    Session record

    8.3
    83%
    309 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    258 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.8
    68%
    181 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.9
    89%
    390 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Implementation Rating
    • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    ConnectWise Control

    90%
    614 Ratings
    8.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    87%
    48 Ratings

    Likelihood to Renew

    10.0

    ConnectWise Control

    100%
    39 Ratings
    9.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    99%
    2 Ratings

    Usability

    9.3

    ConnectWise Control

    93%
    43 Ratings
    7.3

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    73%
    6 Ratings

    Availability

    10.0

    ConnectWise Control

    100%
    9 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Performance

    10.0

    ConnectWise Control

    100%
    17 Ratings
    6.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    69%
    28 Ratings

    Support Rating

    7.8

    ConnectWise Control

    78%
    112 Ratings
    9.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    97%
    20 Ratings

    Online Training

    7.5

    ConnectWise Control

    75%
    24 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Implementation Rating

    10.0

    ConnectWise Control

    100%
    40 Ratings
    8.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    89%
    4 Ratings

    Configurability

    10.0

    ConnectWise Control

    100%
    5 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Ease of integration

    ConnectWise Control

    N/A
    0 Ratings
    7.6

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    76%
    14 Ratings

    Product Scalability

    10.0

    ConnectWise Control

    100%
    17 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    ConnectWise Control

    100%
    4 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Vendor pre-sale

    5.0

    ConnectWise Control

    50%
    4 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Microsoft

    Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
    Read full review

    Pros

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Microsoft

    • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
    • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
    • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
    Read full review

    Cons

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Microsoft

    • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
    • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
    • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
    Read full review

    Pricing Details

    ConnectWise Control

    Starting Price

    Editions & Modules

    ConnectWise Control editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Microsoft Endpoint Manager (Microsoft Intune + SCCM)

      Starting Price

      $5 per user/per month

      Editions & Modules

      Microsoft Endpoint Manager (Microsoft Intune + SCCM) editions and modules pricing
      EditionModules
      Microsoft 365 For Families9.991
      Microsoft 365 For Individuals6.992
      Microsoft 365 Business Basic53
      Microsoft 365 Business Standard12.504
      Microsoft 365 Business Premium155
      Microsoft 365 Apps8.256

      Footnotes

      1. per month
      2. per month
      3. per user/per month
      4. per user/per month
      5. per user/per month
      6. per user/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      ConnectWise

      I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
      Read full review

      Microsoft

      Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
      Read full review

      Usability

      ConnectWise

      On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
      Read full review

      Microsoft

      The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
      Read full review

      Reliability and Availability

      ConnectWise

      In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
      Read full review

      Microsoft

      No answers on this topic

      Performance

      ConnectWise

      It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
      Read full review

      Microsoft

      It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
      Read full review

      Support Rating

      ConnectWise

      There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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      Microsoft

      Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
      Read full review

      Online Training

      ConnectWise

      I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
      Read full review

      Microsoft

      No answers on this topic

      Implementation Rating

      ConnectWise

      ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
      Read full review

      Microsoft

      Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
      Read full review

      Alternatives Considered

      ConnectWise

      I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
      Read full review

      Microsoft

      We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
      Read full review

      Scalability

      ConnectWise

      This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
      Read full review

      Microsoft

      No answers on this topic

      Return on Investment

      ConnectWise

      • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
      • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
      Read full review

      Microsoft

      • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
      • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
      • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
      • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
      Read full review

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