ConnectWise PSA vs. HelpDesk
ConnectWise PSA vs. HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConnectWise PSA | HelpDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | HelpDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | HelpDesk | |
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Likelihood to Recommend | 2.5 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | HelpDesk | |
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Likelihood to Recommend | ConnectWise | LiveChat No answers on this topic |
Pros | ConnectWise | LiveChat No answers on this topic |
Cons | ConnectWise | LiveChat No answers on this topic |
Likelihood to Renew | ConnectWise | LiveChat No answers on this topic |
Usability | ConnectWise | LiveChat No answers on this topic |
Reliability and Availability | ConnectWise | LiveChat No answers on this topic |
Performance | ConnectWise | LiveChat No answers on this topic |
Support Rating | ConnectWise | LiveChat No answers on this topic |
Online Training | ConnectWise | LiveChat No answers on this topic |
Implementation Rating | ConnectWise | LiveChat No answers on this topic |
Alternatives Considered | ConnectWise | LiveChat No answers on this topic |
Scalability | ConnectWise | LiveChat No answers on this topic |
Return on Investment | ConnectWise | LiveChat No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | HelpDesk Screenshots |