4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

ConnectWise Recover (formerly Continuum)

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Rob Rotundo | TrustRadius Reviewer

Unitrends MSP

Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
Werner Baron | TrustRadius Reviewer

Pros

ConnectWise Recover (formerly Continuum)

No answers on this topic

Unitrends MSP

  • Integration with Kaseya VSA
  • Single "pane of glass" management across [the] entire client base
  • Outstanding customer support, very responsive
  • Good value for features
  • Intuitive interface, easy to use and manage
Mike Erhart | TrustRadius Reviewer

Cons

ConnectWise Recover (formerly Continuum)

No answers on this topic

Unitrends MSP

  • Integration with Kaseya could be better.
  • The standalone backup product need s UI and other features.
  • Remote management of units would be useful.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Recover (formerly Continuum)

ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Rob Rotundo | TrustRadius Reviewer

Unitrends MSP

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Recover (formerly Continuum)

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Rob Rotundo | TrustRadius Reviewer

Unitrends MSP

We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Recover (formerly Continuum)

  • Less employee workload.
  • Increased productivity.
Rob Rotundo | TrustRadius Reviewer

Unitrends MSP

  • In the beginning it had a good ROI.
  • Now the cost is prohibitive and no one wants it so we have had to find an alternative.
Anonymous | TrustRadius Reviewer

Pricing Details

ConnectWise Recover (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Unitrends MSP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison