What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 5 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 18 reviews and ratings
Attribute Ratings
- ConnectWise Recover (formerly Continuum) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
ConnectWise Recover (formerly Continuum)
89%
2 Ratings
6.8
Unitrends MSP
68%
10 Ratings
Support Rating
7.0
ConnectWise Recover (formerly Continuum)
70%
2 Ratings
Unitrends MSP
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Recover (formerly Continuum)
Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Unitrends MSP
Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
Centralized Services Technician
Smart Dolphins ITInformation Technology & Services, 11-50 employees
Pros
ConnectWise Recover (formerly Continuum)
- The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
- Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
- All our server and desktop patching is properly managed and tested.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Unitrends MSP
- Unitrends backup feature is so good and works efficiently.
- Its UI is simplistic, appealing and without any ambiguity.
- It has multiple features like Encryption, backup scheduling and compression.
Digital support officer
HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees
Cons
ConnectWise Recover (formerly Continuum)
- Navigating the user interface can be tricky.
- I look forward to new features coming out this year.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Unitrends MSP
- Integration with Kaseya could be better.
- The standalone backup product need s UI and other features.
- Remote management of units would be useful.

Verified User
Manager in Information Technology
Information Technology & Services Company, 1-10 employeesPricing Details
ConnectWise Recover (formerly Continuum)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Unitrends MSP
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
ConnectWise Recover (formerly Continuum)
ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Unitrends MSP
No score
No answers yet
No answers on this topic
Alternatives Considered
ConnectWise Recover (formerly Continuum)
We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Unitrends MSP
We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.

Verified User
Administrator in Information Technology
Law Practice Company, 11-50 employeesReturn on Investment
ConnectWise Recover (formerly Continuum)
- Cloud-based replication and recovery.
- Unlimited storage.
- Instant virtualization.
- Low fixed monthly price per protected server or desktop.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Unitrends MSP
- It has been a source of additional revenue
- It has improved our management of client backups while saving us support time
- It has been effective in [the] restoration of several clients who suffered ransomware attacks
Managing Partner
Erhart and Associates, LLCInformation Technology & Services, 1-10 employees