ConnectWise Recover (formerly Continuum) vs Unitrends MSP

Likelihood to Recommend

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.

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Werner Baron

Centralized Services Technician

Smart Dolphins ITInformation Technology & Services, 11-50 employees

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Pros

The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
All our server and desktop patching is properly managed and tested.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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Unitrends backup feature is so good and works efficiently.
Its UI is simplistic, appealing and without any ambiguity.
It has multiple features like Encryption, backup scheduling and compression.

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Samuel-Borris James

Digital support officer

HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees

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Cons

Navigating the user interface can be tricky.
I look forward to new features coming out this year.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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Integration with Kaseya could be better.
The standalone backup product need s UI and other features.
Remote management of units would be useful.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

ConnectWise Recover (formerly Continuum) 7.0

Based on 2 answers

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.

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Verified User

Administrator in Information Technology

Law Practice Company, 11-50 employees

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Return on Investment

Cloud-based replication and recovery.
Unlimited storage.
Instant virtualization.
Low fixed monthly price per protected server or desktop.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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It has been a source of additional revenue
It has improved our management of client backups while saving us support time
It has been effective in [the] restoration of several clients who suffered ransomware attacks

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Mike Erhart

Managing Partner

Erhart and Associates, LLCInformation Technology & Services, 1-10 employees

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ConnectWise Recover (formerly Continuum) vs Unitrends MSP